THIRD GENERATION PLUMBING AND MECHANICAL COMPANY

American Home Shield warranty service assigned the work to this company. The water heater was defective after 2.5 years. I have a $75 dollar deductible and the service call is then covered. Third Generation came out and since the heater was still under warranty, I was told it would take a couple of weeks to get the free replacement. He notified me I would need to pay $450. in addition to the deductible for a pipe modification to install the same replacement. This was needed before they can start the process and not covered by the warranty. I asked the tech to show me what was being modified. He was unable to explain any modifications and said his boss told him to add it to the bill. By the way the boss was not there and did not even see the hookup. I told him to leave. The following week I called a local company that charged me $200 labor ( no pipe modification needed) handled the warranty and did it the same day. I would not use THIRD GENERATION PLUMBING AND MECHANICAL. COMPANY.

We were assigned Third Generation through our home warranty on a new house for a plumbing issue. The plumber who came out was cordial and polite, though a smoker who smelled strongly of cigarette smoke. He fixed our initial plumbing issues. The work wasn't pretty and the finished edges were more industrial than residential, but my hose bibs were new and worked without leaking. He gave us a discount on the service for purchasing their maintenance contract. The discount paid for half of the contract and they offered to cover the $75 for a future home warranty service call to cover the other half if we had a claim within the year - so we bought it. It was difficult to use the service contract and very difficult to use the $75 credit we were given. The office staff is absolutely horrible. I received a call to schedule a maintenance visit and while I was opening my calendar she disconnected the call. I called back and the phone went unanswered. I called back again and left a message and it wasn't returned. Two weeks later they finally called me back to schedule an appointment. The plumbing service contract is essentially a free visit by a plumber to tell you what he sees that he can charge you to "fix" on this visit. Again, the quality is more industrial than residential with regard to fit and finish. This last contracted repair issue was through our home warranty and had a scheduled follow-up to install a replacement part in our HVAC. The HVAC tech is a very nice guy. He works hard. If I could call him independent of his company I probably would, just because I know his work product. I received a phone call from the office telling me he would be at my home within 30 minutes - the agreed upon procedure when we scheduled the appointment. I came home and waited. At 37 minutes I called to check his status and was told that he must be in traffic because he was coming straight to me and was not making any stops en route to my home. 41 minutes after that phone call (now 78 minutes after first phone call and 48 minutes after the latest arrival time quoted) I called back and asked where the tech was. I was asked if I needed to reschedule my appointment. I told her that I was where I was supposed to be - did they need to reschedule? She hung up on me. I called back and was connected to the HVAC Manager Omar. Omar said that his guy had to go to the parts supply house before coming to me and that accounted for all the time. I asked Omar when the tech would show up and he said, "We don't give times. He'll probably be there in 15 minutes." I told him that after having waited 80 minutes for their tech to show up, if he wasn't there in 15 minutes I would like to receive compensation for my wasted time. Omar stated, "I'll call my guy and tell him to take your part back and you can call someone else. There's your compensation." Then he hung up on me. Since they had already been paid for the part and the repair I find this to be not only unprofessional, but unethical. There has to be an HVAC company and/or a Plumber who can show up when they tell you they will be there and not lie to you about their ETA. There has to be someone left in the business world that doesn't resort to threats or hanging up on customers.

My home warranty company assigned this plumber to my request. I was given a window of 8am to 12pm for when the plumber would arrive. I called at 12:10 when nobody had shown up and was told the window was 10 to 2. I got a call around 3:00 telling me the plumber was on his way and he arrived at 3:30, so basically I had been waiting all day. I have a leak under my kitchen sink. The "plumber" told me it was because the seal was broken between the counter and the sink and water from the sink was going through. I tried to explain to him that there was definitely water coming from underneath, but he sprayed water through the opening, watched it leak down under my sink (duh), and told me not to question him because he is a professional. I also have a leaky faucet in my bathroom, but that was apparently not covered by the warranty. He didn't offer to fix it for a payment. This man was so rude and condescending that I was very anxious for him to leave. I would never do business with this company again.

We have an active leak coming through the wall and the floor into the closet of one of our bedrooms. I submitted a claim through my HOW. I was contacted by 3rd Generation on Monday. They initially said they would not be able to come out until Thursday, but changed it to Wednesday when I reminded them the HOW required a 3 day turn around. They called to let me know the plumber was on the way at 8:39am. I let the members of my household know. At 9:45am I missed a call and voicemail from the plumbing company. I checked the voicemail at 9:52am to learn that the plumber said he was at our house and no one was there. I returned the call to let them know the plumber never came to our house. The woman who answered was incredibly rude when she informed me that he had been sent on to the next call and that it was my fault for not answering the phone. I took issue with her tone and she proceeded to tell me that she was not one of my children and not to talk to her that way. She spent the next 2 or 3 minutes snottily telling me that I knew the plumber would be redirected if I didn't answer the phone. I honestly do not remember being told this and would have provided a different phone number if I had known. When I attempted to tell her this, she nastily told me that she was the one who made the appointment and that she tells everyone that. I informed her she could cancel the service call. I've had to deal with probably a dozen different service vendors since we bought our house last month and I have NEVER had someone be so nasty and rude. We have numerous other plumbing issues besides the leak and were going to have this company take care of all it. Including the new toilet we need, the total job will likely be close to $1000. The job will now be going to a different vendor.

After the initial visit and estimate the crew showed up, on time, and worked all day on a friday. They stayed late to finish the job. When the heating season began they needed to come back and reset the thermostat which they did without delay. These people were pleasant and professional.

Received a call at 12:01 saying the tech would be there in 35 minutes. He arrived about 1 hr. 10 min later which is the reason I lowered my rating on punctuality. It was not a big deal because I was home anyway. He assessed the AC as having bad coils that were corroded. He sprayed down the outside of the coils to blow out the dirt. That alone reduced the amount of heat being thrown by the AC unit. There was a lot of dirt and small leaves that ran out of the bottom after he hosed it. He said there was nothing else he could do to help given the condition of the coils. He said with the condition the unit is in that it would need to be replaced. Since our current unit is 4 to 5 years old that seems like a very short life to me. He charged us $69 for a service call instead of the $100 deductible that Global said it would cost. I thought that was very fair of him. I will probably have someone come and give the unit a good cleaning and get a 2nd assessment. I was reluctant to let them do it given the past reviews. He did not check for any leaks or blockages anywhere. I guess I expected more out of a service call. It seemed like selling a new unit was in the forefront.

Their initial visit was comprehensive. They were early and they explained in great detail, including photos, what had to be done. We felt the quoted price was very reasonable and they took care of all the permits. They found a way to squeeze us in a week earlier than promised and spent 8 hours working. The crew was terrific. The A/C works brilliantly. They made a mistake in billing which they immediately corrected. We will be using them again and signed up for their maintenance plan.

NOTE: I dinged professionalism not because John was unprofessional, he was extremely professional, but because one of the disclaimers they asked me to sign seemed unprofessional (See below for details). After reading all of the negative reviews here on Angies List, I was really concerned when my home warranty request with 2-10 Home Warranty was going to be handled by Third Generation. However, I was pleasantly surprised with the professionalism and quality of work conducted by John when he arrived. Originally, there was some issue with the service request being sent to Third Generation from the Home Warranty company, but this is no fault to Third Generation. After I called and had the request and quot;re-sentand quot;, I was told by my home warranty it company it would take about 30 minutes to get to the provider. About an hour later I got a call from Third Generation letting me know that a technician was on the way, and would be there in about 45 minutes. Sure enough he arrived about 45 minutes later. Once John arrived, he introduced himself, and I showed him where there was a leak. At the time I wasn't really sure if it was the washing machine drain, or the actual hook-ups. John quickly determined it was the hookups that were leaking. He also noted that my washing machine drain did not have the downhill slant it was supposed to by code. He told me he could also fix that, but it wouldn't be covered under my home warranty. I told him not to worry about it and just deal with the actual problem. John took my information for the $100 deductible required by the home warranty, and gave me a work order to sign in 3 places. One area was acknowledging the $100 charge and the work performed, one area was declining their extra insurance coverage, and the last area was a weird disclaimer (Actually the one signature farthest to the right). Below is a direct quote from that section: ----------- 1. All replacement parts are to be warranted by the manufacturer, not by Third Generation Plumbing and Mechanical Company hereandafter and quot;Third Generation.and quot; We feel that the parts we install have been carefully selected and meet or exceed manufacturer's specifications. The labor to install any part(s) is discussed in item #2 below. 2. Third Generation does not warranty any labor involved with any repair or new install. 3. Under no circumstance will you hold Third Generation responsible for any defect in materials, workmanship, or damages caused by defect or workmanship. ---------------- I'm not an attorney, but I would take this to mean that if their technician did poor workmanship in attaching a fitting, etc, and it resulted in your entire room being flooded, that they would not be legally obligated to do anything. I've hired a plumber a few times in the past, I always read the agreements, and I never remember anything this blatantly stating and quot;We don't stand behind the work our people doand quot;, in any contract I've seen. As a result, I view this contract as being unprofessional. With that said, just because they are not legally obligated to fix stuff that is messed up, doesn't mean they don't do it anyway. I can't speak one way or another on whether they do stand behind what their guys do or not, I can only tell you that it appears their contracts are written in a fashion where they are not required to. Once I signed the portions of the agreement I was willing to sign, John went off to Home Depot to pickup a few parts, came back and replaced the fittings, and everything was fixed. He replaced them promptly, with some of the nicest looking soldering I've seen on a pipe! It was very clear he did an excellent job. He was friendly, properly dressed, and from my conversations with him, he clearly knew what he was doing. I was very pleased with the work performed. My only concern was the one agreement found on their work order.

Our water heater was not producing enough hot water, and I called my HOW company. Third Generation was dispatched and the service man arrived within 2 hours. He was professional and competent and quickly diagnosed the problem which was a fried heating element in one of our two inter-connected 40 gallon water heaters. These were original units (1991), and rather than pay for the repair, I asked for an estimate to replace the entire system with one 50 gallon tank. After calling his office and working it up, he produced an estimate of $1225 to remove everything and install a new 50 gallon tank. I then found and quot;Billy the Sunshine Plumberand quot; on Angie's, and they came out the next day to give me a quote for the exact same thing. Their estimate was $675!

Filed a claim with American Home Shield for a toilet issue. Repairman said the entire toilet needed to be replaced. I was skeptical, but who turns down free stuff? He replaced the toilet alright, but installed it wrong. He didn't adjust the float correctly and the water would never turn off after a flush. Unfortunately, the incident happened while my family and I were at church. The entire ground floor of my home was flooded. The fine print in the AHS contract says that they don't cover any damage done by their vendor partners, so I reached out to Third Generation. They reluctantly agreed to pay to have ServiceMaster come out at their expense. When they arrived, I signed the work order/waiver thingy. When it came time for Third Generation to pay, they denied having agreed to pay ServiceMaster and stuck me with the $1500 bill. Awful, awful, awful...

I called our home warranty company Global Home Warranty because our water heater wasn't providing hot water anymore. They said that I would receive a call within 8 hours. I received a call and was able to get an appointment for the following day. When the guy arrived from Third Generation I explained the problem. He wasn't the least bit professional in his appearance and he could barely keep his pants up. He felt the side of the water heater and said that it was leaking and that was causing a short in the element. He never opened any of the panels nor examined any other part of the water heater except for the shut off valve which he said that he could not turn off. I check the circuit breaker and it had not tripped. The repairman called the home warranty company and based off of what he told them was wrong, all they would pay to replace would be the shut off valve. Which by the way, I was able turn off, so in essence it did not need to be replaced. We were responsible for the entire amount of replacing the water heater. The repairman went to a supply house and picked up a water heater and installed it. He never explained how long it would take to warm up or anything. I read the pamphlet with the water heater and it said it was set at 120 degrees as a factory setting. After 24 hours, the water was warm. Therefore, I turned up the thermostat on the heater and then it got too hot. After turning it back down, but still above where the factory setting was, it is not putting out hot water now. I called today on a Saturday, but apparently only a leaking water heater is considered an emergency. This is the same company that was sent by out warranty company to replace out A/C unit.

They were very quick and got to me right away It took exactly 8 minutes for him to unblock the outside drain from the minute he got there. Once he was done he said and quot;THAT WILL BE $342. I explained to him that the person I spoke to initially said that there would be an initial $69 that would be applied to whatever extra work needed to be done. In 1 second he brought the price down to $128. I question their honesty.

This company was dispatched by Old Republic Home Warranty company to my rental house in Largo. The plumber (Joe) told my tenant that he couldn't find a blockage with the toilets but that he would snake the main line and do a cleanout. When he saw the main line, he said he didn't have the right sized tool on him and that he would have to come back out. That was on 7/8/13. He never contact her again. Today, 7/29/13, I called the company to find out when they would return, and Travis, the dispatcher, said that the work order is completed and refused to hold up their end of the deal. I called Old Republic to further this. Old Republic called Third Generation, and the plumbing company refused the warranty company. So Old Republic will transfer this to another company. From now on, for any of my home warrantied properties, I will advise the tenants on plumbing issues to refuse service by Third Generation. And as for our non-warrantied properties, never will I call Third Generation.

I placed a claim with my home warranty company on a Sunday evening for a stopped main line. My work was placed with 3rd generation. they did not contact me, so I finally called them at 11 Monday morning and spoke to Frank. By then they were unable to get me on the schedule for Monday, but told me we would be the second call of the day on Tuesday and they would be there between 8 and noon. I told him that was really disappointing since we couldn't flush toilets or take showers. Frank told me I could call my warranty company back if I wanted to and see if I could get someone else. I did not call my warranty company back, but stayed home on Tuesday to wait for them. At 11:30 I called to find out when they would be there. Frank told me that since I did not like his scheduling he took me off the schedule. By this point we had not been able to use our toilets or shower for three days and I was very upset. Frank has no sympathy for customers with stopped drains. He got angry that I was upset and said he was going to cancel the work order. I called my home warranty company back and they sent the work order to a competitor, and the work was handled just fine by the competitor.

I was pleasantly surprised at how happy I was. Reviews made me a bit nervous, but my experience was very favorable. My water heater bit the dust and I called my home warranty company for service. They originally assigned a different company, but I needed expedited service and so they scheduled 3rd Generation to come out instead. I got a call the next morning as anticipated and the service tech, Juan, was at my home that afternoon. He said my old water heater was beyond repair (which I knew it was) and he would be out to install a new one the next day. There was one unexpected cost that the warranty company did not cover. I thought it was a little more than it should have been, but not enough to lose sleep over. Juan was out the next morning, did a great job of de-installing my old unit and installing my new unit. It's been over a month and all is still terrific. He was very professional, cleaned up everything, was courteous and answered all my many questions. Too bad they can't clone him. He seems to be the person to get and is keeping the customers happy.

I do not recommend this company. We were a customer by way of a home warranty so maybe that's the reason they treated us the way they did, but considering they repeatedly tried to sell us their own HVAC coverage policy, you'd think they would have been a little more customer-focused. Appointments were made on days and at times that were convenient for them. And even then, there were two appointments that were mixed up/confused and had to be re-made because we weren't on the schedule on the day originally scheduled. This resulted in more missed work time and zero consideration from the company for accommodating later appointment times or Saturday calls. The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed. The plumber created more problems than he fixed. We had a leaky sink drain and after he worked on it, it wouldn't drain at all and then he claimed he would have to rip out the wall to figure out what was going on ($$$). They tried to sell me a faucet for $200 and the same faucet at Home Depot is $20. And they quoted a leak repair at $300 higher than another company that gave us an estimate. The A/C guy that came out was quote/unquote and quot;baffledand quot;. This was also the same employee that walked through my front door sweating profusely complaining about the company (that he'd only worked at for 2 weeks) because they gave him a van that had no A/C, wasn't stocked properly and were and quot;running him all overand quot; with 5 appointments in one day. Three times their employees walked off the job without repairing/fixing the problem which of course resulted in more missed work to meet them for appointments. The final straw was when they HUNG UP on my husband and when we called back were told and quot;they were busy and didn't want to deal with usand quot;. Take your chances with any other company out there and you're likely to come out better than if you use these folks.

Juan got here at about the time promised and worked diligently and professionally from 10:50 to 1:45 and got the new heater installed. He even answered all our questions about maintenance, where our water shut off was for the house (we didn't know), he tagged the shut off for the heater, told us how to drain the heater twice a year to get sediment out of the bottom; explained we should keep our water softener almost full for the best results. Juan was just such a sweetheart and so professional and willing to teach us how to take care and understand our house plumbing a little better! It's stupid because it took us to the age of 63 to even and quot;careand quot; about this stuff!! How stupid is that!! I think that's a and quot;better late than neverand quot; moment! Ha! I saw all the F grades on here for TG but I have to tell you that I will gladly use them again!! First American has given us some really pathetic companies who turned out to live up/down to their reputations and I absolutely keep a list of those I will not allow into my house. However, Third Generation is absolutely NOT on that list!! Use this company with confidence, at least for plumbing and ask for JUAN if you want SUPER SERVICE!!!! :-)

I've been having bathroom sink clogging issues for a few months now. Bought this house 1 1/2 years ago. Its a 50+ yr old house with old pipes. I myself being a handyman carpenter and multi skilled tech for over a decade still couldn't get this stubborn clog undone. Problem was the pipe going in the wall from the elbow which runs down in the wall and is connected to the toilet. I couldn't get my snake passed that point where they met. ( which is where the clog was) So I finally conceded and gave my home Warranty provider a call. They proivided me with the name of Third Generation and said I would be getting a call soon. Well, I put in that report around 11 pm last night and at 830 this morning they were ringing my phone. (A+ for that)I had guest in from out of town that were about to leave after we went out to breakfast, I told (Travis) from TGP that I needed about an hour or so to get breakfast with my guest ( family) before they left. He ( Travis) kindly said no problem I will call you back, Which He did. (A+ for that) The Tech showed up ( his name was Tim) got straight to work with his own snaking tool and within an hour ( very stubborn clog at an awkward angle in the pipe) he was finished. Tim was very pleasant, professionally dressed and most important knew what he was talking about and was confident as soon as he saw what the problem was he could fix it. He even explained to me what the black sludge was in the pipe, which was actually caused by the pipe itself and decades of washing stuff down the drain and not taking care of the lines. He even promised me that it shouldn't be a problem going forward ( which is always comforting to hear) and even gave me advice on how to get the pipes clean once a month so stuff like this wouldn't happen. (A+) I must be honest and admit when I first saw the reviews on here about Third Generation I was a bit worried, but being in the business as I have for many years (Construction/Remodels), there's one thing that is always inevitable that I've learned first hand when dealing with anybody that comes to your house to do work or fix something or even something as simple as an estimate, even when I was the tech myself. That being- Sometimes you are not gonna get the most experienced technician. Sometimes you're not gonna be 100% happy with the cost ( or most importantly the extra costs if your home warranty doesn't cover it). Sometimes they send out a new hire ( or someone with minimum experience) that just straight up sucks ( which that should fall on Management for sending him in the 1st place) and most importantly sometimes ( and from what I've seen more than anything) is the people that call in service to be done are just nearly impossible to please to begin with, before the tech even gets there. They are usually the types that think they are entitled to alot more than the Warranty covers and then when they find out its not covered they have a fit. Which is understandable but at the same time it isn't fair to judge the Company because of it. Now...I'm not disputing that some of the bad reviews are not true, all I know is- I has a problem that I couldnt fix, I called it in, they called me literally 9 hrs later at 830am, (Travis) at the Office even worked with my schedule so I could eat breakfast with my family that was in from out of town before they left, The Service Tech (Tim) Showed up very quickly after a heads up call from ( Travis), got the job done and even gave me some helpful tips on how to keep these old drain lines clear from being clogged and now I am extremely happy. I will be calling them again for any future plumbing issues. Regardless if I go through my home warranty or not. (A+) Update- Drain is still working great with no issues at all. Its actually draining better than ever. Also something else I want to point out ( if you dont mind) and I don't wan't to sound like a cheerleader, I mean they have only been hear once but I noticed the review under me is saying take a look at the F's...well, In all fairness ( and I understand that doesn't look good) but its not entirely accurate. Can you imagine how many customers they have had in between these 3 F's? Probably several Dozen ( in between each review) You people that are looking at these reviews need to know that not everyone uses Angie's Lists. Some 80 year old woman that had toilet problems and had it fix by someone on here isn't gonna jump on her computer and fill out a review, she can barely operate the TV remote. Just keep that in mind while looking at any business review page. Again, dont mean to sound like a cheerleader, cause I'm not. I only wanted to point out the obvious.

Quick summary: My home warranty company referred Third Generation Plumbing to fix an issue with replacing a trip lever. Plumber decided to replace my drain and put in push drain. When doing so, he gashed the circumference of the drain area, causing large black mark that chipped away paint/glaze. Tub needs to be reglazed as a result. Third Generation noted this on the agreement before I signed it but still resuses to claim liability, saying it's an older tub and they aren't responsible. Plumber could have: a) told me it was going to be tough to get drain out (I would have bought a $5 stopper at Target instead had I known there'd be a gash), b) been more careful about not gashing my tub and leaving other scratch marks on it. Plumber also left with our new $8 trip lever that we purchased and were going to return to Lowe's. Frank claims on the agreement it says they aren't responsbile for older tubs but was silent when I asked him specifically where on the agreement this was. He has not also returned my voice mail asking a second time where on the agreement this is.The F's are there for a reason, folks. It's not just me. DO NOT USE!!!

This is one of the worse companies ever. I had a plumber come to my house and fix my drain and he took apart my faucet. After he put the faucet back together the faucet did not work properly. He told us to go out and buy a part that was needed to fix the faucet. I called the company back indicating that I would not do that as I dod not want to be held responsible for the faucet. They came out the following morning and replaced the part that was supposed to be broken. After the part got fixed the faucet still did not work. I called Frank and Third Generation and he got the story from his plumber Tim. Unfortunately Tim lied to his manager, Frank, and Frank would not listen to us regarding what really happened. Stay away from this company as they are very unethical

BEWARE!! Third Generation came out to replace my kitchen faucet and hot water valve under the sink. Our Home Warranty covered a builders grade faucet so we understood that there would be an upcharge since our faucet was a Moen. However, when I asked Terry if he was going to go to a place like Home Depot..he said he was going to a plumbing supply store. When he returned with the Faucet, I asked how much it was. He told me it was $150. Later I asked for the reciept so I could keep it with my records for the warranty. He reluctantly let me have a copy of it. It was a reciept from Home Depot and the faucet only cost $120. Why lie? When I spoke with the supervisor Frank he explained that in order to stay in business they have to increase the price. Keep in mind they charged us $75 (didn't tell us that before hand-Frank informed us later) to drive 2.5 miles to Home Depot from our house to pick it up. Frank also mentioned that cartridges for our faucet cost $50. Lied again..you can get a cartridge at Home Depot for $20. When my husband called and asked for estimate for the service they had just performed for us, Frank quoted him $130 (without the faucet part). When I asked why our job cost so much more he explained that it was just an estimate and WHEN THEY GO OUT AND SEE THE JOB IT USUALLY COSTS MORE!!!! So don't trust their estimates and buy your own parts! Better yet just don't use them! Home Warranty Paid: $181.00 Our Deductible: $50 More Money we Paid: $173.20 Total Cost: $404.20 Getting ripped off...PRICELESS

We came back from a long trip and heard our toilet running, so I called 3rd Generation on a recommendation from a co-worker. Within 2 hours, they were at the house with an estimate and by the end of the day, they replaced the water valve and all the toilet parts. No more running toilet! I was impressed with their responsiveness, timeliness and sense of urgency! It's been 2 months and we've had no further problems with the toilet.

They were referenced from my home insurance provider, Old Republic. Old Republic said they would call us, but the company, THIRD GENERATION PLUMBING COMPANY, did not. When I called, I first left a message because no one picked up. An hour later, I called again and a gentleman picked up, then stated that he could not come address my emergency (sewage backing up into my two tubs) because he already had schedule appointments. I asked him if all his appointments were emergencies and he said no. To clarify, I asked if he was saying that scheduled work took precedence over emergencies and he said yes. I called back Old Republic, whom I've had a problem for the last 60 hours of no service after placing the initial problem request and citing it as an emergency, and they did not know THIRD GENERATION PLUMBING did not call us and were already busy with scheduled non-emergencies. THIRD GENERATION PLUMBING should be embarrassed by whomever took my call (assuming their rep's responses runs counter to their company policy). If that's how they do business, they should be embarrassed as a company for allowing potential health hazards to go on.

There is a $100.00 deductible before anything can be fixed and this company wanted the $100.00 up front even before looking at the issues. My water heater is 17 years old (the average live span for a water heater is 12 years) and all he wanted to do was replace the element! It doesn’t even have a pan under it so if it leaks, it would run right into my carpet! He said all he could do is what he was authorized to do. I told him if that’s the case, that he should leave since he was trying to rip me off!

They charged $200 for a permit that cost less than $70 claiming they had to drive down to get the permit - taking man hours to handle. I was talking to the lady that handles those at the time they requested the permit online. I checked with other plumbers in the area and none charged so much for a permit like this. If my Home Warranty had not forced me to use this company, I never would have. I complained after the fact and the Home Warranty repaid me the overcharge that Third Generation had charged me. So it came out well after all but I will never use this plumbing company for anything again.