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THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
All air conditioning and plumbing repair and installs
Business highlights
65 years of experience
Services we offer
AIR CONDITIONING REPAIRS AND INSTALLS, AIR CONDITIONING REPAIRS AND INSTALLS, DUCT CLEANING. ALL PLUMBING REPAIR INCLUDING CAMERA, LEAK DETECTION, SEWER MACHINES TO CLEAR STOPPAGES, INSTALLATION OF FAUCETS, REPIPES, RE-MODELING OF HOMES., DUCT CLEANING. ALL PLUMBING REPAIR INCLUDING CAMERA, INSTALLATION OF FAUCETS, LEAK DETECTION, RE-MODELING OF HOMES., REPIPES, SEWER MACHINES TO CLEAR STOPPAGES
Accepted Payment Methods
- CreditCard
Reviews
3.050 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 44% | ||
| 6% | ||
| 2% | ||
| 2% | ||
| 46% |
Showing 26-50 of 50 reviews
Ann M.
Aug 2016
unknown
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation Plumbing & Mechanical thanks you very much!!"
Katherine E.
Feb 2016
We were assigned Third Generation through our home warranty on a new house for a plumbing issue. The plumber who came out was cordial and polite, though a smoker who smelled strongly of cigarette smoke. He fixed our initial plumbing issues. The work wasn't pretty and the finished edges were more industrial than residential, but my hose bibs were new and worked without leaking. He gave us a discount on the service for purchasing their maintenance contract. The discount paid for half of the contract and they offered to cover the $75 for a future home warranty service call to cover the other half if we had a claim within the year - so we bought it.
It was difficult to use the service contract and very difficult to use the $75 credit we were given. The office staff is absolutely horrible. I received a call to schedule a maintenance visit and while I was opening my calendar she disconnected the call. I called back and the phone went unanswered. I called back again and left a message and it wasn't returned. Two weeks later they finally called me back to schedule an appointment. The plumbing service contract is essentially a free visit by a plumber to tell you what he sees that he can charge you to "fix" on this visit. Again, the quality is more industrial than residential with regard
to fit and finish.
This last contracted repair issue was through our home warranty and had a scheduled follow-up to install a replacement part
in our HVAC. The HVAC tech is a very nice guy. He works hard. If I could call him independent of his company I probably would, just because I know his work product.
I received a phone call from the office telling me he would be at my home within 30 minutes - the agreed upon procedure when we scheduled the appointment. I came home and waited. At 37 minutes I called to check his status and was told that he must be in traffic because he was coming straight to me and was not making any stops en route to my home. 41 minutes after that phone
call (now 78 minutes after first phone call and 48 minutes after the latest arrival time quoted) I called back and asked where the tech was. I was asked if I needed to reschedule my appointment. I told her that I was where I was supposed to be - did they need to reschedule? She hung up on me.
I called back and was connected to the HVAC Manager Omar. Omar said that his guy had to go to the parts supply house before coming to me and that accounted for all the time. I asked Omar when the tech would show up and he said, "We don't give
times. He'll probably be there in 15 minutes." I told him that after having waited 80 minutes for their tech to show up, if he wasn't there in 15 minutes I would like to receive compensation for my wasted time. Omar stated, "I'll call my guy and tell him to take your part back and you can call someone else. There's your compensation." Then he hung up on me.
Since they had already been paid for the part and the repair I find this to be not only unprofessional, but unethical. There has to be an HVAC company and/or a Plumber who can show up when they tell you they will be there and not lie to you about their ETA. There has to be someone left in the business world that doesn't resort to threats or hanging up on customers.
It was difficult to use the service contract and very difficult to use the $75 credit we were given. The office staff is absolutely horrible. I received a call to schedule a maintenance visit and while I was opening my calendar she disconnected the call. I called back and the phone went unanswered. I called back again and left a message and it wasn't returned. Two weeks later they finally called me back to schedule an appointment. The plumbing service contract is essentially a free visit by a plumber to tell you what he sees that he can charge you to "fix" on this visit. Again, the quality is more industrial than residential with regard
to fit and finish.
This last contracted repair issue was through our home warranty and had a scheduled follow-up to install a replacement part
in our HVAC. The HVAC tech is a very nice guy. He works hard. If I could call him independent of his company I probably would, just because I know his work product.
I received a phone call from the office telling me he would be at my home within 30 minutes - the agreed upon procedure when we scheduled the appointment. I came home and waited. At 37 minutes I called to check his status and was told that he must be in traffic because he was coming straight to me and was not making any stops en route to my home. 41 minutes after that phone
call (now 78 minutes after first phone call and 48 minutes after the latest arrival time quoted) I called back and asked where the tech was. I was asked if I needed to reschedule my appointment. I told her that I was where I was supposed to be - did they need to reschedule? She hung up on me.
I called back and was connected to the HVAC Manager Omar. Omar said that his guy had to go to the parts supply house before coming to me and that accounted for all the time. I asked Omar when the tech would show up and he said, "We don't give
times. He'll probably be there in 15 minutes." I told him that after having waited 80 minutes for their tech to show up, if he wasn't there in 15 minutes I would like to receive compensation for my wasted time. Omar stated, "I'll call my guy and tell him to take your part back and you can call someone else. There's your compensation." Then he hung up on me.
Since they had already been paid for the part and the repair I find this to be not only unprofessional, but unethical. There has to be an HVAC company and/or a Plumber who can show up when they tell you they will be there and not lie to you about their ETA. There has to be someone left in the business world that doesn't resort to threats or hanging up on customers.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"THIRD GENERATION DOES IT'S VERY BEST TO ADHEAR TO ALL TIME FRAMES THAT WE ESTABLISH WITH OUR CUSTOMERS. UNFORTUNATELY, FROM TIME TO TIME, THERE IS AN OCCASSIONAL UNREASONABLE CUSTOMER LIKE MR [Member Name Removed] WHOM THERE IS SIMPLY NO PLEASING. MR [Member Name Removed] ( I REPEAT THE MR PORTION BECAUSE WE DID NOT DEAL WITH [Member Name Removed] WE DEALT WITH HER EXTREMELY VULGAR MOUTHED HUSBAND) HAD AN APPOINTMENT BETWEEN 10 AND 2PM TO REPLACE HIS DRAIN PAN ON 2/18/16. MR [Member Name Removed] WAS NOT OUT OF POCKET A DIME FOR THIS CALL AS TGP SERVICES PAYED HIS DEDUCTIBLE TO HIS WARRANTY COMPANY AS PROMISED WHEN HE SIGNED UP FOR HIS MAINTENANCE AGREEMENT LAST YEAR. AT EXACTLY 12:03 HE CALLED AND WANTED TO KNOW WHERE HIS TECH WAS. WE EXPLAINED HE HAD A 10-2 APPT, HE WAS BILLIGERANT AND HUNG UP ON OUR RECEPTIONIST. AT EXACTLY 1:08 PM WE DISPATCHED THE A/C TECH AND NOTIFIED MR [Member Name Removed] THAT HE WOULD BE THERE "WITHIN AN HOUR OR SO" VIA PHONE CALL. HE STATED HE WAS HOME AND WAITING, AS HE WORKS FROM HOME. AT 1:37 PM HE CALLED AGAIN ASKING WHERE HIS TECH WAS AND WE STATED THAT HE WOULD BE THERE SOON AND THAT THERE WAS TRAFFIC (AN ACCIDENT ON THE INTERSTATE) AND REMINDED HIM THAT THE TECH HAD TO STOP AND PICK UP HIS PARTS. MR [Member Name Removed] LITERALLY CALLED EVERY TEN MINUTES FOR THE NEXT 40 MINUTES AND EACH TIME HE GOT MORE AND MORE BILLIGERANT. WHEN WE ADVISED HIM THAT WE THOUGHT IT BEST TO RESCHEDULE HIM BECAUSE WE WERE CONCERNED FOR OUR A/C TECH WORKING IN AN ENVIRONMENT THIS HOSTILE DUE TO THE THREATS AND LANGUAGE HE WAS USING, HE LAUGHED AND SAID "HE BETTER BE AT MY HOUSE IN 5 MINUTES" AND THEN HUNG UP. AGAIN, WE ALWAYS ATTEMPT TO ADHERE TO OUR TIME GUIDELINES BUT THEY ARE JUST THAT....AND OBVIOUSLY A REASONABLE PERSON IS AWARE THAT WE HAVE NO CONTROL OVER THINGS SUCH AS INTERSTATE TRAFFIC."
Larry C.
Sep 2015
.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"WE WANT TO THANK MR. [Member name removed] FOR WRITING THIS GOOD RECOMMENDATION. WE GET SO FEW! THIRD GENERATION PLUMBING & MECHANICAL"
Edward G.
Dec 2014
After the initial visit and estimate the crew showed up, on time, and worked all day on a friday. They stayed late to finish the job. When the heating season began they needed to come back and reset the thermostat which they did without delay. These people were pleasant and professional.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation consistently tries to complete jobs the same day with the overall satisfaction of it's customers. We appreciate and thank [Member Name] for this praise, we get very few kind words!"
Lauren H.
Aug 2014
Received a call at 12:01 saying the tech would be there in 35 minutes. He arrived about 1 hr. 10 min later which is the reason I lowered my rating on punctuality. It was not a big deal because I was home anyway. He assessed the AC as having bad coils that were corroded. He sprayed down the outside of the coils to blow out the dirt. That alone reduced the amount of heat being thrown by the AC unit. There was a lot of dirt and small leaves that ran out of the bottom after he hosed it.
He said there was nothing else he could do to help given the condition of the coils. He said with the condition the unit is in that it would need to be replaced. Since our current unit is 4 to 5 years old that seems like a very short life to me. He charged us $69 for a service call instead of the $100 deductible that Global said it would cost. I thought that was very fair of him.
I will probably have someone come and give the unit a good cleaning and get a 2nd assessment. I was reluctant to let them do it given the past reviews.
He did not check for any leaks or blockages anywhere. I guess I expected more out of a service call. It seemed like selling a new unit was in the forefront.
He said there was nothing else he could do to help given the condition of the coils. He said with the condition the unit is in that it would need to be replaced. Since our current unit is 4 to 5 years old that seems like a very short life to me. He charged us $69 for a service call instead of the $100 deductible that Global said it would cost. I thought that was very fair of him.
I will probably have someone come and give the unit a good cleaning and get a 2nd assessment. I was reluctant to let them do it given the past reviews.
He did not check for any leaks or blockages anywhere. I guess I expected more out of a service call. It seemed like selling a new unit was in the forefront.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation received a warranty service call from Global Warranty Group and responded on 8/4/14. We give the customer a 4 hour window for service between 10am-2pm. The technician arrived at 1:15pm. Upon arrival, the service technician found the air handler rusted, falling down, and corroded. The system’s age is a 2003 (not 4-5 years old). The technician contacted the warranty co. and was asked to take pictures and send to them. Third Generation gives the warranty co. diagnosis and the warranty co. is the one’s that decide if repair is accepted. After pictures were received, the warranty co. told the service tech. the customer’s claim was denied as per the customer’s policy. The tech. did give the customer a quote for a new system as any other service provider would. The service tech. washed down the condensing coil that was filled with dirt and leaves to help relieve the pressure the unit was experiencing, and further give the customer some better air quality. The system was not low on Freon per the tech’s gauges, so no leak check was necessary. Most complaints from customers are due to the warranty companies denying service claims. The customer then gets mad at Third Generation thinking we are the ones denying the claim. We have serviced over 200,000 calls with only a handful of complaints. We are service technicians, and try to repair units. In this case the unit is going to have to be replaced eventually due to rust and corrosion – it is beyond repair even though it is still running right now. The customer’s deductible was $100, but we only charged $69 for diagnosis and coil clean to be fair to the customer."
Edwin G.
Jul 2014
Their initial visit was comprehensive. They were early and they explained in great detail, including photos, what had to be done. We felt the quoted price was very reasonable and they took care of all the permits.
They found a way to squeeze us in a week earlier than promised and spent 8 hours working. The crew was terrific. The A/C works brilliantly.
They made a mistake in billing which they immediately corrected. We will be using them again and signed up for their maintenance plan.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation was very happy to help this customer and thank him kindly for the praise as the service industry gets very little of this. Thank you very much [member name removed]!!!"
Douglas L.
May 2014
NOTE: I dinged professionalism not because John was unprofessional, he was extremely professional, but because one of the disclaimers they asked me to sign seemed unprofessional (See below for details).
After reading all of the negative reviews here on Angies List, I was really concerned when my home warranty request with 2-10 Home Warranty was going to be handled by Third Generation. However, I was pleasantly surprised with the professionalism and quality of work conducted by John when he arrived.
Originally, there was some issue with the service request being sent to Third Generation from the Home Warranty company, but this is no fault to Third Generation. After I called and had the request and quot;re-sentand quot;, I was told by my home warranty it company it would take about 30 minutes to get to the provider. About an hour later I got a call from Third Generation letting me know that a technician was on the way, and would be there in about 45 minutes. Sure enough he arrived about 45 minutes later.
Once John arrived, he introduced himself, and I showed him where there was a leak. At the time I wasn't really sure if it was the washing machine drain, or the actual hook-ups. John quickly determined it was the hookups that were leaking. He also noted that my washing machine drain did not have the downhill slant it was supposed to by code. He told me he could also fix that, but it wouldn't be covered under my home warranty. I told him not to worry about it and just deal with the actual problem.
John took my information for the $100 deductible required by the home warranty, and gave me a work order to sign in 3 places. One area was acknowledging the $100 charge and the work performed, one area was declining their extra insurance coverage, and the last area was a weird disclaimer (Actually the one signature farthest to the right).
Below is a direct quote from that section:
-----------
1. All replacement parts are to be warranted by the manufacturer, not by Third Generation Plumbing and Mechanical Company hereandafter and quot;Third Generation.and quot; We feel that the parts we install have been carefully selected and meet or exceed manufacturer's specifications. The labor to install any part(s) is discussed in item #2 below.
2. Third Generation does not warranty any labor involved with any repair or new install.
3. Under no circumstance will you hold Third Generation responsible for any defect in materials, workmanship, or damages caused by defect or workmanship.
----------------
I'm not an attorney, but I would take this to mean that if their technician did poor workmanship in attaching a fitting, etc, and it resulted in your entire room being flooded, that they would not be legally obligated to do anything. I've hired a plumber a few times in the past, I always read the agreements, and I never remember anything this blatantly stating and quot;We don't stand behind the work our people doand quot;, in any contract I've seen. As a result, I view this contract as being unprofessional. With that said, just because they are not legally obligated to fix stuff that is messed up, doesn't mean they don't do it anyway. I can't speak one way or another on whether they do stand behind what their guys do or not, I can only tell you that it appears their contracts are written in a fashion where they are not required to.
Once I signed the portions of the agreement I was willing to sign, John went off to Home Depot to pickup a few parts, came back and replaced the fittings, and everything was fixed. He replaced them promptly, with some of the nicest looking soldering I've seen on a pipe! It was very clear he did an excellent job. He was friendly, properly dressed, and from my conversations with him, he clearly knew what he was doing.
I was very pleased with the work performed. My only concern was the one agreement found on their work order.
After reading all of the negative reviews here on Angies List, I was really concerned when my home warranty request with 2-10 Home Warranty was going to be handled by Third Generation. However, I was pleasantly surprised with the professionalism and quality of work conducted by John when he arrived.
Originally, there was some issue with the service request being sent to Third Generation from the Home Warranty company, but this is no fault to Third Generation. After I called and had the request and quot;re-sentand quot;, I was told by my home warranty it company it would take about 30 minutes to get to the provider. About an hour later I got a call from Third Generation letting me know that a technician was on the way, and would be there in about 45 minutes. Sure enough he arrived about 45 minutes later.
Once John arrived, he introduced himself, and I showed him where there was a leak. At the time I wasn't really sure if it was the washing machine drain, or the actual hook-ups. John quickly determined it was the hookups that were leaking. He also noted that my washing machine drain did not have the downhill slant it was supposed to by code. He told me he could also fix that, but it wouldn't be covered under my home warranty. I told him not to worry about it and just deal with the actual problem.
John took my information for the $100 deductible required by the home warranty, and gave me a work order to sign in 3 places. One area was acknowledging the $100 charge and the work performed, one area was declining their extra insurance coverage, and the last area was a weird disclaimer (Actually the one signature farthest to the right).
Below is a direct quote from that section:
-----------
1. All replacement parts are to be warranted by the manufacturer, not by Third Generation Plumbing and Mechanical Company hereandafter and quot;Third Generation.and quot; We feel that the parts we install have been carefully selected and meet or exceed manufacturer's specifications. The labor to install any part(s) is discussed in item #2 below.
2. Third Generation does not warranty any labor involved with any repair or new install.
3. Under no circumstance will you hold Third Generation responsible for any defect in materials, workmanship, or damages caused by defect or workmanship.
----------------
I'm not an attorney, but I would take this to mean that if their technician did poor workmanship in attaching a fitting, etc, and it resulted in your entire room being flooded, that they would not be legally obligated to do anything. I've hired a plumber a few times in the past, I always read the agreements, and I never remember anything this blatantly stating and quot;We don't stand behind the work our people doand quot;, in any contract I've seen. As a result, I view this contract as being unprofessional. With that said, just because they are not legally obligated to fix stuff that is messed up, doesn't mean they don't do it anyway. I can't speak one way or another on whether they do stand behind what their guys do or not, I can only tell you that it appears their contracts are written in a fashion where they are not required to.
Once I signed the portions of the agreement I was willing to sign, John went off to Home Depot to pickup a few parts, came back and replaced the fittings, and everything was fixed. He replaced them promptly, with some of the nicest looking soldering I've seen on a pipe! It was very clear he did an excellent job. He was friendly, properly dressed, and from my conversations with him, he clearly knew what he was doing.
I was very pleased with the work performed. My only concern was the one agreement found on their work order.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation thanks this customer for the praise, we don't get many thanks. We strive to do our honest best to serve customers."
Johnny R.
Feb 2014
Filed a claim with American Home Shield for a toilet issue. Repairman said the entire toilet needed to be replaced. I was skeptical, but who turns down free stuff?
He replaced the toilet alright, but installed it wrong. He didn't adjust the float correctly and the water would never turn off after a flush. Unfortunately, the incident happened while my family and I were at church. The entire ground floor of my home was flooded.
The fine print in the AHS contract says that they don't cover any damage done by their vendor partners, so I reached out to Third Generation. They reluctantly agreed to pay to have ServiceMaster come out at their expense. When they arrived, I signed the work order/waiver thingy. When it came time for Third Generation to pay, they denied having agreed to pay ServiceMaster and stuck me with the $1500 bill.
Awful, awful, awful...
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"This person is confused, Third Generation Plumbing DID NOT receive/respond to this service call as we do not have a current service warranty contract with American Home Shield. Our contact ended with AHS in 2009. Another company had to have responded, NOT Third Generation. When our contract was in effect, Third Generation responded to a service call with this customer on 12/10/2009 (four years ago). This was to repair a toilet that had a hole. AHS paid for the entire cost of this repair, the customer only paid the $60 deductible. We cannot determine what is covered by the warranty company that the customer holds a contract with, it is determined by the home warranty if repairs/replacements are covered. If a repair/replacement is not covered, the customer is responsible for repairs. Third Generation HAS NOT had a service call to this customer since this 2009 date.THIS COMPLAINT IS TOTALLY UNWARRANTED AS THIS PERSON HAS NAMED/ACCUSED THIRD GENERATION IN ERROR. IT SHOULD BE REMOVED FROM THE THIRD GENERATION PROFILE AND OUR GOOD RATING BE RESTORED."
Joseph H.
Dec 2013
I called our home warranty company Global Home Warranty because our water heater wasn't providing hot water anymore. They said that I would receive a call within 8 hours. I received a call and was able to get an appointment for the following day. When the guy arrived from Third Generation I explained the problem. He wasn't the least bit professional in his appearance and he could barely keep his pants up. He felt the side of the water heater and said that it was leaking and that was causing a short in the element. He never opened any of the panels nor examined any other part of the water heater except for the shut off valve which he said that he could not turn off. I check the circuit breaker and it had not tripped. The repairman called the home warranty company and based off of what he told them was wrong, all they would pay to replace would be the shut off valve. Which by the way, I was able turn off, so in essence it did not need to be replaced. We were responsible for the entire amount of replacing the water heater. The repairman went to a supply house and picked up a water heater and installed it. He never explained how long it would take to warm up or anything. I read the pamphlet with the water heater and it said it was set at 120 degrees as a factory setting. After 24 hours, the water was warm. Therefore, I turned up the thermostat on the heater and then it got too hot. After turning it back down, but still above where the factory setting was, it is not putting out hot water now. I called today on a Saturday, but apparently only a leaking water heater is considered an emergency.
This is the same company that was sent by out warranty company to replace out A/C unit.
This is the same company that was sent by out warranty company to replace out A/C unit.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation Plumbing understands the frustration home owners can have dealing with their own home warranty company. However, we are only a service provider and cannot change the decision of a warranty company when they deny a claim. The technician that responded to this service call has had years of experience in diagnosing water heaters. The water heater was completely rusted out (very old) leaking, and could not be repaired. In this case, the hot water heater was not covered by the customer’s warranty policy, and the customer had to pay for a new unit. After the new water heater was installed, the customer called and said it had an electrical arc and it not heating his water. Our service manager talked to Mr. [member name removed] in depth about how a water heater works. Mr. [member name removed] had played with the thermostats altering the temperature setting. The manager expressed to him to call back if there was any more problems. Mr. [member name removed] did call back stating the unit still not heating and still arching. We dispatched a service technician again (at no charge) on 12/24/13 to diagnose the problem. The technician said the wires were hooked in backwards inside the unit (done by the manufacturer) and he repaired the wires. Mr. [member name removed] called again and said it was still not heating properly. Our service manager himself returned to the home on 12/31/13 to diagnose the problem. The manager found the original upper heating element had a manufacture defect and was causing the unit to arc, shorting the wiring and not heating the water. The manager was in disbelief that the element was blown on a brand new water heater. Pictures were taken by homeowner and manger. He pulled the element and replaced with a new one (at our cost). The wire shorting stopped and the heater was now working correctly. This was very uncommon manufacturer defect in a new unit. Third Generation serviced this customer with great care and consideration and feel we have satisfied and resolved the situation. We would do this for any customer…….going the extra mile."
Peter S.
Sep 2013
They were very quick and got to me right away
It took exactly 8 minutes for him to unblock the outside drain from the minute he got there. Once he was done he said and quot;THAT WILL BE $342. I explained to him that the person I spoke to initially said that there would be an initial $69 that would be applied to whatever extra work needed to be done. In 1 second he brought the price down to $128. I question their honesty.
It took exactly 8 minutes for him to unblock the outside drain from the minute he got there. Once he was done he said and quot;THAT WILL BE $342. I explained to him that the person I spoke to initially said that there would be an initial $69 that would be applied to whatever extra work needed to be done. In 1 second he brought the price down to $128. I question their honesty.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation feels this complaint is unjustified – When the customer contacted us on 8-29-13, our company made the call a “priority” emergency service call. The service technician was dispatched at 8:00 am and arrived at the home at 8:25 am (25 minutes). The technician investigated finding the plumbing stoppage. He determined that he could clear the stoppage through the main exterior clean out located outside of the home. This took approximately 10 minutes to clear the line. The service tech made sure the stoppage was clear, and cleared the clean out area, completing the job at 9:00am. The technician noted his time and work completed for the main line clearing. He told the customer the flat rate book pricing for this work was $226.00. The home owner complained profusely that the price was too high and refused to pay it. Our technician immediately called the supervisor who agreed at that point to charge the customer only what the flat rate was for a toilet stoppage with auger clearing ($126.00). The supervisor told the technician to tell the customer hat this was a one time only discount. The technician presented the home owner with Invoice #86465. The home owner paid the full amount and signed the invoice. This customer should have been charged the full flat rate for the work done. Third Generation tries to handle customers in a professional manner to their satisfaction. We find this customer could not have received better responsive service or pricing from another company, and the complaint is unwarranted. Third Generation will not discount flat rate pricing. Our company is very competitive in our pricing structure with other plumbing companies."
Paula T.
Jul 2012
I was pleasantly surprised at how happy I was. Reviews made me a bit nervous, but my experience was very favorable. My water heater bit the dust and I called my home warranty company for service. They originally assigned a different company, but I needed expedited service and so they scheduled 3rd Generation to come out instead. I got a call the next morning as anticipated and the service tech, Juan, was at my home that afternoon. He said my old water heater was beyond repair (which I knew it was) and he would be out to install a new one the next day. There was one unexpected cost that the warranty company did not cover. I thought it was a little more than it should have been, but not enough to lose sleep over. Juan was out the next morning, did a great job of de-installing my old unit and installing my new unit. It's been over a month and all is still terrific. He was very professional, cleaned up everything, was courteous and answered all my many questions. Too bad they can't clone him. He seems to be the person to get and is keeping the customers happy.
Alyssa K.
Jul 2012
I do not recommend this company. We were a customer by way of a home warranty so maybe that's the reason they treated us the way they did, but considering they repeatedly tried to sell us their own HVAC coverage policy, you'd think they would have been a little more customer-focused.
Appointments were made on days and at times that were convenient for them. And even then, there were two appointments that were mixed up/confused and had to be re-made because we weren't on the schedule on the day originally scheduled. This resulted in more missed work time and zero consideration from the company for accommodating later appointment times or Saturday calls.
The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed. The plumber created more problems than he fixed. We had a leaky sink drain and after he worked on it, it wouldn't drain at all and then he claimed he would have to rip out the wall to figure out what was going on ($$$). They tried to sell me a faucet for $200 and the same faucet at Home Depot is $20. And they quoted a leak repair at $300 higher than another company that gave us an estimate. The A/C guy that came out was quote/unquote and quot;baffledand quot;. This was also the same employee that walked through my front door sweating profusely complaining about the company (that he'd only worked at for 2 weeks) because they gave him a van that had no A/C, wasn't stocked properly and were and quot;running him all overand quot; with 5 appointments in one day.
Three times their employees walked off the job without repairing/fixing the problem which of course resulted in more missed work to meet them for appointments.
The final straw was when they HUNG UP on my husband and when we called back were told and quot;they were busy and didn't want to deal with usand quot;.
Take your chances with any other company out there and you're likely to come out better than if you use these folks.
Appointments were made on days and at times that were convenient for them. And even then, there were two appointments that were mixed up/confused and had to be re-made because we weren't on the schedule on the day originally scheduled. This resulted in more missed work time and zero consideration from the company for accommodating later appointment times or Saturday calls.
The quality of work for both HVAC and plumbing left me wondering if their employees were truly licensed. The plumber created more problems than he fixed. We had a leaky sink drain and after he worked on it, it wouldn't drain at all and then he claimed he would have to rip out the wall to figure out what was going on ($$$). They tried to sell me a faucet for $200 and the same faucet at Home Depot is $20. And they quoted a leak repair at $300 higher than another company that gave us an estimate. The A/C guy that came out was quote/unquote and quot;baffledand quot;. This was also the same employee that walked through my front door sweating profusely complaining about the company (that he'd only worked at for 2 weeks) because they gave him a van that had no A/C, wasn't stocked properly and were and quot;running him all overand quot; with 5 appointments in one day.
Three times their employees walked off the job without repairing/fixing the problem which of course resulted in more missed work to meet them for appointments.
The final straw was when they HUNG UP on my husband and when we called back were told and quot;they were busy and didn't want to deal with usand quot;.
Take your chances with any other company out there and you're likely to come out better than if you use these folks.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"RESPONSE TO COMPLAINT./ HVAC TECH WAS OUT TO CALL 6/13/12 CLEARED OUT DRAIN LINE TO UNIT, ALL WAS FINE , WE AS A COMPANY ALWAYS OFFER COSTUMER MAINTANCE AGREEMENT W/ SERVICE AS COSTUMERS WARRANTY COMPANY DOES NOT COVER ANY LACK OF MAINTANCE TO A/C UNITS AS PER THEIR POLICY, OUR MAINTANCE OFFERS 2- MAINTANCE VISTIS PER YEAR . THE A/C CALL WAS SCHEDUALED ON TIME W/ COSTUMER,OUR WINDOW TIMES ARE 8-12 10-2 OR 12-4 PM. THEIR CONTRACT WITH WARRANTY COMPANY IS THAT THEY MAKE THEMSELVES AVAILABLE. FOR THOSE TIMES. RESPONSE TO PLUMBING CALL / PLUMBER PERFORMED DRAIN CLEANING , CABLED DRAIN LINES , FOUND ACCESSIVE GREASE IN LINES , SO HAD TO REURN TO RUN SNAKE AGAIN THE FOLLOWING DAY. IN BATHROOM THEIR WERE ITEMS THAT COSTUMERS POLICY DID NOT COVER . UNFORTUNATELY WE DO WORK FOR THE WARRANTY COMPANY, BUT WE DO NOT RIGHT THE POLICYS OR DENY ANY CLAIMS. THAT IS THE WARRANTY COMPANY DOING. SO AT TIMES WHEN CLAIMS ARE DENIED COSTUMERS BELIEVE IT IS US THAT ARE DOING IT, AND ARE UPSET WITH OUR COMPANY INSTEAD OF GOING STRAIGHT TO THEIR WARANTY COMPANY TO READ THEIR POLICY."
PHILLIP R.
Apr 2012
Juan got here at about the time promised and worked diligently and professionally from 10:50 to 1:45 and got the new heater installed. He even answered all our questions about maintenance, where our water shut off was for the house (we didn't know), he tagged the shut off for the heater, told us how to drain the heater twice a year to get sediment out of the bottom; explained we should keep our water softener almost full for the best results.
Juan was just such a sweetheart and so professional and willing to teach us how to take care and understand our house plumbing a little better! It's stupid because it took us to the age of 63 to even and quot;careand quot; about this stuff!! How stupid is that!! I think that's a and quot;better late than neverand quot; moment! Ha!
I saw all the F grades on here for TG but I have to tell you that I will gladly use them again!! First American has given us some really pathetic companies who turned out to live up/down to their reputations and I absolutely keep a list of those I will not allow into my house. However, Third Generation is absolutely NOT on that list!!
Use this company with confidence, at least for plumbing and ask for JUAN if you want SUPER SERVICE!!!! :-)
Juan was just such a sweetheart and so professional and willing to teach us how to take care and understand our house plumbing a little better! It's stupid because it took us to the age of 63 to even and quot;careand quot; about this stuff!! How stupid is that!! I think that's a and quot;better late than neverand quot; moment! Ha!
I saw all the F grades on here for TG but I have to tell you that I will gladly use them again!! First American has given us some really pathetic companies who turned out to live up/down to their reputations and I absolutely keep a list of those I will not allow into my house. However, Third Generation is absolutely NOT on that list!!
Use this company with confidence, at least for plumbing and ask for JUAN if you want SUPER SERVICE!!!! :-)
Tona H.
Mar 2012
I've been having bathroom sink clogging issues for a few months now. Bought this house 1 1/2 years ago. Its a 50+ yr old house with old pipes. I myself being a handyman carpenter and multi skilled tech for over a decade still couldn't get this stubborn clog undone. Problem was the pipe going in the wall from the elbow which runs down in the wall and is connected to the toilet. I couldn't get my snake passed that point where they met. ( which is where the clog was) So I finally conceded and gave my home Warranty provider a call. They proivided me with the name of Third Generation and said I would be getting a call soon.
Well, I put in that report around 11 pm last night and at 830 this morning they were ringing my phone. (A+ for that)I had guest in from out of town that were about to leave after we went out to breakfast, I told (Travis) from TGP that I needed about an hour or so to get breakfast with my guest ( family) before they left. He ( Travis) kindly said no problem I will call you back, Which He did. (A+ for that)
The Tech showed up ( his name was Tim) got straight to work with his own snaking tool and within an hour ( very stubborn clog at an awkward angle in the pipe) he was finished. Tim was very pleasant, professionally dressed and most important knew what he was talking about and was confident as soon as he saw what the problem was he could fix it. He even explained to me what the black sludge was in the pipe, which was actually caused by the pipe itself and decades of washing stuff down the drain and not taking care of the lines. He even promised me that it shouldn't be a problem going forward ( which is always comforting to hear) and even gave me advice on how to get the pipes clean once a month so stuff like this wouldn't happen. (A+)
I must be honest and admit when I first saw the reviews on here about Third Generation I was a bit worried, but being in the business as I have for many years (Construction/Remodels), there's one thing that is always inevitable that I've learned first hand when dealing with anybody that comes to your house to do work or fix something or even something as simple as an estimate, even when I was the tech myself. That being- Sometimes you are not gonna get the most experienced technician. Sometimes you're not gonna be 100% happy with the cost ( or most importantly the extra costs if your home warranty doesn't cover it). Sometimes they send out a new hire ( or someone with minimum experience) that just straight up sucks ( which that should fall on Management for sending him in the 1st place) and most importantly sometimes ( and from what I've seen more than anything) is the people that call in service to be done are just nearly impossible to please to begin with, before the tech even gets there. They are usually the types that think they are entitled to alot more than the Warranty covers and then when they find out its not covered they have a fit. Which is understandable but at the same time it isn't fair to judge the Company because of it.
Now...I'm not disputing that some of the bad reviews are not true, all I know is- I has a problem that I couldnt fix, I called it in, they called me literally 9 hrs later at 830am, (Travis) at the Office even worked with my schedule so I could eat breakfast with my family that was in from out of town before they left, The Service Tech (Tim) Showed up very quickly after a heads up call from ( Travis), got the job done and even gave me some helpful tips on how to keep these old drain lines clear from being clogged and now I am extremely happy. I will be calling them again for any future plumbing issues. Regardless if I go through my home warranty or not. (A+)
Update- Drain is still working great with no issues at all. Its actually draining better than ever. Also something else I want to point out ( if you dont mind) and I don't wan't to sound like a cheerleader, I mean they have only been hear once but I noticed the review under me is saying take a look at the F's...well, In all fairness ( and I understand that doesn't look good) but its not entirely accurate. Can you imagine how many customers they have had in between these 3 F's? Probably several Dozen ( in between each review) You people that are looking at these reviews need to know that not everyone uses Angie's Lists. Some 80 year old woman that had toilet problems and had it fix by someone on here isn't gonna jump on her computer and fill out a review, she can barely operate the TV remote. Just keep that in mind while looking at any business review page. Again, dont mean to sound like a cheerleader, cause I'm not. I only wanted to point out the obvious.
Well, I put in that report around 11 pm last night and at 830 this morning they were ringing my phone. (A+ for that)I had guest in from out of town that were about to leave after we went out to breakfast, I told (Travis) from TGP that I needed about an hour or so to get breakfast with my guest ( family) before they left. He ( Travis) kindly said no problem I will call you back, Which He did. (A+ for that)
The Tech showed up ( his name was Tim) got straight to work with his own snaking tool and within an hour ( very stubborn clog at an awkward angle in the pipe) he was finished. Tim was very pleasant, professionally dressed and most important knew what he was talking about and was confident as soon as he saw what the problem was he could fix it. He even explained to me what the black sludge was in the pipe, which was actually caused by the pipe itself and decades of washing stuff down the drain and not taking care of the lines. He even promised me that it shouldn't be a problem going forward ( which is always comforting to hear) and even gave me advice on how to get the pipes clean once a month so stuff like this wouldn't happen. (A+)
I must be honest and admit when I first saw the reviews on here about Third Generation I was a bit worried, but being in the business as I have for many years (Construction/Remodels), there's one thing that is always inevitable that I've learned first hand when dealing with anybody that comes to your house to do work or fix something or even something as simple as an estimate, even when I was the tech myself. That being- Sometimes you are not gonna get the most experienced technician. Sometimes you're not gonna be 100% happy with the cost ( or most importantly the extra costs if your home warranty doesn't cover it). Sometimes they send out a new hire ( or someone with minimum experience) that just straight up sucks ( which that should fall on Management for sending him in the 1st place) and most importantly sometimes ( and from what I've seen more than anything) is the people that call in service to be done are just nearly impossible to please to begin with, before the tech even gets there. They are usually the types that think they are entitled to alot more than the Warranty covers and then when they find out its not covered they have a fit. Which is understandable but at the same time it isn't fair to judge the Company because of it.
Now...I'm not disputing that some of the bad reviews are not true, all I know is- I has a problem that I couldnt fix, I called it in, they called me literally 9 hrs later at 830am, (Travis) at the Office even worked with my schedule so I could eat breakfast with my family that was in from out of town before they left, The Service Tech (Tim) Showed up very quickly after a heads up call from ( Travis), got the job done and even gave me some helpful tips on how to keep these old drain lines clear from being clogged and now I am extremely happy. I will be calling them again for any future plumbing issues. Regardless if I go through my home warranty or not. (A+)
Update- Drain is still working great with no issues at all. Its actually draining better than ever. Also something else I want to point out ( if you dont mind) and I don't wan't to sound like a cheerleader, I mean they have only been hear once but I noticed the review under me is saying take a look at the F's...well, In all fairness ( and I understand that doesn't look good) but its not entirely accurate. Can you imagine how many customers they have had in between these 3 F's? Probably several Dozen ( in between each review) You people that are looking at these reviews need to know that not everyone uses Angie's Lists. Some 80 year old woman that had toilet problems and had it fix by someone on here isn't gonna jump on her computer and fill out a review, she can barely operate the TV remote. Just keep that in mind while looking at any business review page. Again, dont mean to sound like a cheerleader, cause I'm not. I only wanted to point out the obvious.
Sarah D.
Mar 2012
Quick summary: My home warranty company referred Third Generation Plumbing to fix an issue with replacing a trip lever. Plumber decided to replace my drain and put in push drain. When doing so, he gashed the circumference of the drain area, causing large black mark that chipped away paint/glaze. Tub needs to be reglazed as a result. Third Generation noted this on the agreement before I signed it but still resuses to claim liability, saying it's an older tub and they aren't responsible. Plumber could have: a) told me it was going to be tough to get drain out (I would have bought a $5 stopper at Target instead had I known there'd be a gash), b) been more careful about not gashing my tub and leaving other scratch marks on it. Plumber also left with our new $8 trip lever that we purchased and were going to return to Lowe's. Frank claims on the agreement it says they aren't responsbile for older tubs but was silent when I asked him specifically where on the agreement this was. He has not also returned my voice mail asking a second time where on the agreement this is.The F's are there for a reason, folks. It's not just me. DO NOT USE!!!
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"Third Generation (TG) responded to the warranty call as usual. When plumber arrived the customer insisted on plumber use trip lever purchased by customer. When plumber refused due to trip lever not being correct model customer insisted plumber repair with whatever appropriate. Plumber notified homeowner that tub was older and removing drain could cause damage as a result of repair and customer agreed to repair. Tub was chipped at size of half dollar at drain and homeowner demanded tub repaired by their repairman at price determined by their repairman. TG followed warranty company procedures and did not agree to refund payment."
Rebecca S.
Sep 2011
BEWARE!! Third Generation came out to replace my kitchen faucet and hot water valve under the sink. Our Home Warranty covered a builders grade faucet so we understood that there would be an upcharge since our faucet was a Moen. However, when I asked Terry if he was going to go to a place like Home Depot..he said he was going to a plumbing supply store. When he returned with the Faucet, I asked how much it was. He told me it was $150. Later I asked for the reciept so I could keep it with my records for the warranty. He reluctantly let me have a copy of it. It was a reciept from Home Depot and the faucet only cost $120. Why lie? When I spoke with the supervisor Frank he explained that in order to stay in business they have to increase the price. Keep in mind they charged us $75 (didn't tell us that before hand-Frank informed us later) to drive 2.5 miles to Home Depot from our house to pick it up. Frank also mentioned that cartridges for our faucet cost $50. Lied again..you can get a cartridge at Home Depot for $20. When my husband called and asked for estimate for the service they had just performed for us, Frank quoted him $130 (without the faucet part). When I asked why our job cost so much more he explained that it was just an estimate and WHEN THEY GO OUT AND SEE THE JOB IT USUALLY COSTS MORE!!!! So don't trust their estimates and buy your own parts! Better yet just don't use them!
Home Warranty Paid: $181.00
Our Deductible: $50
More Money we Paid: $173.20
Total Cost: $404.20
Getting ripped off...PRICELESS
Home Warranty Paid: $181.00
Our Deductible: $50
More Money we Paid: $173.20
Total Cost: $404.20
Getting ripped off...PRICELESS
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"First of all, I would like to point out our company is rated A+ with the BBB. This customer misinterpreted the whole job. We did not lie to owners (tech does not decide where he goes for parts only dispatch. (Dispatch sent him to Home Depot that day). When owner called office and spoke to me (Frank) I told him ballpark install starts at $130.00 and up. Again, I told him Moen Cartridges start at approx $30.00 and up depending on model. (Home owner was upset they had to pay to get the same faucet they had and that warranty company did not pay for same name brand (only builder’s grade). (At no time did I ever say when we go out it usually cost more. (Customer lied.) Note: Home warranty Paid $181.00 – Labor to install faucet and to charge out shutoff valve $50.00 deductible is part of $181.00. Warranty Company paid $181.00. Customer paid upgrade for Moen faucet which included markup and time spent to pickup (very fair charge. Faucet Cost $120.00 (owner paid $173.20) which left $53.20 for markup and pickup (very fair). Warranty Company paid $181.00 Customer paid – upgrade $173.20 Total: $354.20, we were paid for minus $120.00 for faucet = $234. Total retail for this faucet furnished and installed for $450.00"
Jennifer B.
Jul 2011
We came back from a long trip and heard our toilet running, so I called 3rd Generation on a recommendation from a co-worker. Within 2 hours, they were at the house with an estimate and by the end of the day, they replaced the water valve and all the toilet parts. No more running toilet! I was impressed with their responsiveness, timeliness and sense of urgency! It's been 2 months and we've had no further problems with the toilet.
Richard H.
Jun 2010
After a year, they never fixed the problem at all, but made alot money, between the warranty company and myself.
JAMES F.
Sep 2009
Company quoted the price, gave me a window of arrival for the next day, and followed through on all counts. Workmen answered my questions satisfactorily.
Robert A.
May 2009
Fast and complete.
Doris J.
Jan 2009
The plumber from 3rd Generation was on time, cordial and very professional. He was originally dispatch to us to repair a broken kitchen garbage disposal from our Home Owner Insurance claim. He effectively diagnosed that problem and replaced the faulty unit. We were so pleased with his service that we asked him to give his opinion on a leak from the top of our kitchen sink faucet. He inspected the leak and suggested that the faucet itself probably needed to be replaced. We purchased a new faucet and checked Angie's list to determine whether 3rd Generation had a positive rating. We found that there were no negative ratings so we engaged this company with the caveat that the plumber who was originallyt sent to us would be assigned to do the installation. We were again pleased with his work. We discovered after he left that there was still a slow leak under the sink. He was dispatched again to identify whether he missed anything with his original diagnosis of the leak. As it turned out there was a secondary leak problem, this time with our water filter faucet. The plumber verified that this problem was not related to the installation he did on the main faucet. This determination was verifed by the technician from the water filter company who we called in to review the problem. He identified a faulty water filter faucet and replaced it to correct the problem. Bottom line, no more leaks!
LINDA T.
Dec 2008
I found a puddle of water behind my new refrigerator. I called 3 different plumbing companies. Silvia called me back in 10 minutes and said she would have someone out to my house within the hour. (One plumbing company never called me back, the other called back after half an hour.) When Chris arrived on Sunday, he attempted to turn the water off at the house, and that valve broke too, only to find the turn-off valve in the water meter at the street broken. There was no way to turn the water off, so he did the best he could for until we could get the city out to fix the meter. Chris was there for about 3 hours. On Monday morning, both valves were still dripping. I called the emergency number for the city of Tampa and they came right out and fixed the meter. Mike came from 3rd Generation and turned off all the water and fixed the two water valves that were broken. Mike was there for about 2 hours finishing everything up. Chris and Mike from Third Generation were the nicest and most professional people, even though I had an emergency situation. Silvia, the phone receptionist, was very polite and reassuring when I spoke with her. I highly recommend this company and will use them again! I was given an estimate over the phone before Chris arrived and costs were discussed again after we found the 2nd valve was broken. I got my money's worth for a job well done.
K S.
Jul 2007
They came out. First trip out, they identified that I didn't have a water leak, I had a drain leak. Couldn't fix it that day because they wanted me to run dye through the toilet. Came out again, took the toilet off the seal and found that there was a broken flange and that it was leaking under the tile. Fixed the flange and put it all back together. Cleaned everything up. I was very impressed. Very nice and competent people.
S S.
Jun 2006
Third Generation Plumbing was contracted by our home warranty co to fix the running toilet and replace shut off valve in the bathroom. This was an emergency call and we were very grateful that they were able to send somebody out almost immediately. The repairman was punctual, thorough and cleaned up after himself. This is the second time we have requested the same company. First time was two years ago, after a different plumber, also sent by the Old Republic, messed up another toilet in our home. Highly recommended, would use them again.(The amount we paid was for home warranty service call)
GLENN B.
Oct 2005
I USED THIS COMPANY AS PART OF MY HOME WARRANTY PROGRAM. CUSTOMER SERVICE AND PRICE WERE AVERAGE. I TRIED ANOTHER COMPANY AFTERWARDS, WHOM I LIKE BETTER.
Response from THIRD GENERATION PLUMBING AND MECHANICAL COMPANY
"ROOTS WERE FOUND IN SEWER LINE CAUSING STOPPAGE, AT THIS POINT THE WARRANTY COMPANY DENIED CLAIM, NO STOPPAGE COVERAGE."
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FAQ
THIRD GENERATION PLUMBING AND MECHANICAL COMPANY is currently rated 3.0 overall out of 5.
THIRD GENERATION PLUMBING AND MECHANICAL COMPANY accepts the following forms of payment: CreditCard
No, THIRD GENERATION PLUMBING AND MECHANICAL COMPANY does not offer free project estimates.
No, THIRD GENERATION PLUMBING AND MECHANICAL COMPANY does not offer eco-friendly accreditations.
No, THIRD GENERATION PLUMBING AND MECHANICAL COMPANY does not offer a senior discount.
No, THIRD GENERATION PLUMBING AND MECHANICAL COMPANY does not offer emergency services.
No, THIRD GENERATION PLUMBING AND MECHANICAL COMPANY does not offer warranties.