The Pink Plumber

Excellent and prompt

Perfect and quick

The problem was addressed

Good very good

Carlos. G was great, the cost was reasonable, he was on time, the service was completed in a timely manner. Additionally, he was courteous, and kind. I will recommend him to anyone. Mark

Carlos came out and was very professional. He checked the drain line, which he found clogged, so he snaked the line, and then we asked him to cut a small hole in the downstairs ceiling to look for leaks (he found none). He then filled up the master bath shower and let the water out all at once but couldn't replicate the leak. He suggested we have the shower floor re-grouted and also said the drips could've been condensation from an A/C line on a very hot day. We'll fix the shower floor and keep an eye on any dripping. Another plumbing company told us we had to replace the entire 5' shower floor (rubber liner, concrete, and tile) and wanted to charge us $2250 to do so. Carlos said that wasn't necessary. Everyone from the Pink Plumber has always been honest with their assessment of the work required.

Michael P was great...not an easy job and he worked and worked until he got it moving for us.

T.J. was very professional, described what was needed to fix the problems. Replaced the line that was leaking and also did a few extra items that I didn't realize were a problem.

Well to call AC mechanic

Just ad he said it would

David L was very professional, efficient, accommodating, and left premises the way he found them.

Excellent !

The tech, Richard Q. was awesome! He was very knowledgeable and professional. Communication about what needed to be done and how he was going to do it was very thorough. He took great pride in his work and it showed. Customer satisfaction was at the top of his list along with a job done correctly. I would highly recommend Pink Plumber to anyone and ask for Richard Q. You will not be disappointed.

QUICK AND EFFICENT, JOB VERY WELL DONE

The technician, Felix, was professional, knowledgeable and courteous. He got right to work and explained everything he was doing as he went along in an understandable way. He arrived promptly at the scheduled time both days and he took the time to do a thorough job to locate and correct my problems. The service has so far seemed to resolve my problem. I will definitely call Felix and the pink plumber if i have any future plumbing needs.

At 4:20p, Pink Plumber “service technician”, Carlos arrived with a helper named, Ricky, and at her request, I was there to review what the plumber had to say and the pricing. Carlos dug into the hole and a few minutes reported that the yard needed to be dug up and trenched because it was “all Pex and copper piping”. He said he didn’t have the proper tools to trench and he’d have to come back. Really, I said, dig up the yard, bring in a trenching tool? (And Lord knows what he would want to charge for that.) I saw what the plumber did earlier in the day and the length of the Pex pipe used for the patch was no longer than 9-10 inches. At my request, I asked Carlos to dig a little bit wider hole, and low and behold, there it was. A total patch of PVC pipe maybe 18” long. Oops, missed that. So, I’m not feeling the Confidence Vibe on Mr. Carlos right now as he goes to his iPad and is working out the numbers. So, we wait for his price, and I’m thinking this is about an hour’s worth of work even for a rookie and he’s got a helper as well. He then comes back with a quote of $410! I was outraged and expressed my disbelief in such a high price as I was expecting about $200. Even if the fence company was going to pay for this in the end, I felt he was trying to take advantage of my retired widow neighbor. I asked him to call his supervisor. So, Mr. Carlos then cops the big attitude, who am I, you’re not the customer, what are you doing here? I explained that I am her trusted neighbor and a HOA Board member. I also explained that my CCTV cameras were pointed at her house. We have our own Neighborhood Watch program here. Carlos then gets on his phone talking loudly with whoever about what a good worker he is, and that I was in his face, blah, blah, blah. This fellow took Cuban pride to a whole new level. What I did not hear him tell the boss was how he dropped the ball on his original assessment. At the end, the boss came back at $360 which my neighbor agreed to. I still thought it was an outrageous price for about an hour’s work. At 5:02p, 42 minutes after their arrival, Carlos and Ricky go to work. They finished and were on their way at 6:12p, only 70 minutes after they started this job. They could have saved 32 minutes of the wait time, by simply having diagnosed the issue correctly and offering a fair price for their services, instead of reaching for the high price and all the drama that ensued. Is a “service technician” from the Pink Plumber really a plumber? I got a price for some work at my house earlier this year and the Pink was almost 3 times the price of the first quote I received from another plumber. I will be making a motion at our next HOA meeting that we start our own internal “Angie’s List” and we will be collecting from our residents, information on their experiences with Pink and others. I’m sure that Carlos would have gladly come back with trenching tools to dig up her yard had I not stepped in, and had no problem charging her thousands of dollars either. VERY disappointed with The Pink, “Plumbers Fighting Breast Cancer.” NEVER again.

Richard found problem after climbing under house (100 degree day). He was polished and professional and sensitive with us as it was such a hard day for family. Their customer service is great. Will definitely recommend!

Joshua gave me a few options to choose from & explained everything to me thoroughly.

Excellent...service man was here quickly, was professional and took care of everything appropriately. Even called the water restoration service immediately to have mold and drywall fixed.

Very well. They did an excellent job!

Well in the end they said we needed a new stove.

He didn't go all the way to the clean out area.

We have used them twice. He did a good job.

The plumber came right away and was very efficient. However, I believe that $775.00 for 2 hours of work is simply too much. I also didn't appreciate the high pressure he placed on making a sale. I do feel like I was taken advantage of because I needed assistance immediately.

We had no hot water. I made the mistake of Googling tanklless water heaters rather than consulting Angie's List. The Pink Plumber site claimed they would install a tankless water heater from $795. I called to make an appointment to have them provide an estimate for our particular installation. They wanted to charge a $45 fee to give me an estimate. When I said I wouldn't pay the fee they agreed to waive it. This should have been a red flag. When the plumber arrived he told me that a new tankless heater would cost $3500 but not to worry he could fix my present one. So, I told him to have a look and give me an estimate of what repair would cost. After taking a look he told me that he would need to run a full diagnostic for $165 but it would be credited to the repair. Facing another day of cold showers, I told him to proceed. After a cursory inspection, he told me that the logic board was bad, that it would cost $450 to fix, it would take 5 days for the board to be shipped in and that I would have to give my credit card number to the plumbing supply company before they would ship it. I told him that I would try to find a board locally and he could return and install it. He said if I chose that path he would not credit back my $165 inspection fee. Now I was seeing red flags all over the place, so, I asked him leave. He would not do so until I paid him the $165 inspection fee. The next day I found a local plumber through Angie's list and he replaced the unit for $1250 (one third of what the Pink Plumber wanted to charge me).