Tampa Hardwood Floor Refinishing LLC

The office manager is INCREDIBLE- the rest of the firm stinks. We hired this firm as part of a whole-unit renovation in a 93 year old building. We spent over $8,000 saving a 93 year old floor with this firm. When we interviewed them we told Derek that he would be the last firm to work and expected them to be mindful of the walls, etc. He assured us that his firm was 'used to being the last'. We removed the shoe mould on the baseboard to avoid damage. What we got was floor stain on the walls, hand marks on the walls, and scuffed baseboards. We contacted the office and BEFORE the final coat of finish was placed on the floor, the office 'manager' agreed to a 9% holdback for us to get the damage fixed. We spoke to the painter and negotiated a $200 change order to fix Tampa Hardwood mess. I emailed Tampa Hardwood and advised I would send a check for the balance less $200 and asked that the areas of the floor that did not receive varnish to be addressed. Sounds fair right? I was then THREATENED WITH A LIEN ON MY HOME!!!! I was told that I was "in breach of contract". But wait---- their office manager agreed to the holdback. AFTER I paid them the check that had a notation for the holdback, they finished the job. They then cashed the check that was short, annotated for the hold back. It was simply not worth pursuing! The firm has now been paid in full, I am going to fix both the damage they did and the spots they missed. To say the least, I do not recommend them!

Al least half of our home is hardwood and there's a minimal dust. From start to finished everything turns out what exactly they said and that includes the timeframe on when the work will be completed. There's a very good communication throughout the process. They kept us posted on what's going on. We will refer them to other people. we will hire them again in a heartbeat.

What impressed me is that I had called three other companies and Tampa was the only one that answered right away. They actually have an office manager and even though they're a small company he specializes in hardwood refinishing. This wasn't a side job for him, he specializes in it. He's very knowledgeable.

He did an awesome job.

The work couldn't have been better

Everyone we dealt with was professional and responsive and terrific. The owner, Derek, managed to get us a quote and get us the work done while on vacation. Allysa the office manager was extremely helpful and understanding and top of everything. Ben, the tech, who came to the house, was very professional and performed an excellent job. A great experience overall!

.

Derek and crew was very professional. Couldn't have asked for a better outcome. My floors look great. If you're looking to refinish your hardwoods you owe it to yourself to at least talk and get a quote from Derek. You won't be disappointed. Thanks guys for everything!!!!

Edited again*** Derek came out today. He said that yes in time things do wear he explained that his work was outstanding and even looked at the floor in its state (1.5 years after service) and said it looked outstanding and would stand behind his work. So I'm positing photos in the comments so that everyone can see the OUTSTANDING work this company does. I will also post photos AFTER we have another company repair it. And if this company is still in business AFTER 1.5 years of wear following that I will post photos then too. So this excuse that they put out there... will infect be just that. EXCUSES. not quite sure how many 1 star reviews folks need but save yourself the headache and DO NOT hire this company. Edited** it's been almost 2 years since we had our floors refinished in our 90 year old home. The area he patched in due to fire damage has now buckled... Not due to water damage but due to poor installation. The wood should have acclimated longer or he should have compensated for this during installation. Our patch where the old heater was is shot! The sub floor he installed to lay his wood under is a joke it's coming loose and the floor boards are now splitting because it does have a secure backing (due to The poor subfloor patch job) we paid exactly what through the woods quoted us after ALL of his up charging and repairs - in hindsight we should have just gone with the most reputable company to begin with. We've called multiple times. Even had and appointment set to come inspect for repairs, (after his wife said there would be a fee).... He no showed... Still trying to get it him here to fix the issues. Save yourself the headache and don't hire this company We really like Derrick and his crew. They where very nice and professional. The system he uses is super clean with minimal dust created. Our home had some pretty extensive fire damage that had been covered for decades. We unpeeled the top floor to reveal worse damage than we expected. They have wood sent 2 day from Colorado to ensure our home stay true it's 1920's era. He even helped cover the cost because he wanted to do the job right and not easy way. Overall we are very satisfied with the work of Tampa Bay hardwood. They arrived on time everyday. None of the team smoked, they completed the job in the time they said it would take even with some pretty big hiccups. I would use them again, if your looking for someone who has years of experience, integrity in his work and understanding of styles and various woods - Derrick is your guy!