SHEPPARD ELECTRICAL SERVICES

The appointment was set for 8. I got a call at 7:47 to notify that he'd be here closer to 8:30 or 8:45, needed to pick up a switch. the electrician arrived at 9:16 and finished the job at 9:28. This fixed the problem. I already knew the service call fee was $56, expected to pay the cost of the switch which was $22, but I did not expect to pay the full $88 hourly rate for 15 minutes of work! Even if the time it took to pick up the switch is factored in, I live less than 5 minutes from Home Depot! If I had known beforehand that $88 covers "up to an hour of work" I would've found a different option, as it ended up costing $166 to replace a dimmer switch.

Office staff scheduled appointment for next business day (Monday). Guy showed up on time, very polite & professional, did work quickly and provided explanations throughout. Advised on patio security lighting costs & time, gave precise estimate.

They were very professional and prompt.

Sheppard made a good impression initially by sending 4 vans and a bunch of electricians. In many places, they wanted to run wires up a wall or across a ceiling and just cover them with molding. This was unacceptable to me. Ceiling fans taken down the first day were stepped on and otherwise damaged while they sat on the floor. Cutting holes for new boxes left very damaged paneling and damage to plaster that could be fixed (they did not fix it). They broke a solid wood cabinet door and wanted to use a screw gun to fix it. My carpenter later said if I'd let them, the wood would have split. One place they used expanding foam to hold a box, the foam got all over the wall, wood floor, and door frame. They ''finished'' by disconnecting all old wiring for the insurance co. and took quite some time to finish new wires. 1 outlet is still old and loose, 2 lights on 2 switches were combined to 1 switch in 2 places. The last guy they sent was very nice.

A representative named LeRoy met me at the job site. LeRoy informed me that he would have an estimate for me in a week. After one week I called to talk with him. He didn't return my call. I called again. Still no return phone call. I talked with a secretary who said she would get him to call me. LeRoy called about a day later and said he would have the estimate in a couple of days. After another week went by, I didn't hear from him. I called back and he told me that he didn't couldn't do the job because he was short staffed. This was an awful experience with this company and it delayed my remodel job 3 weeks.

SHEPPARD ELECTRICAL WAS ABLE TO SCHEDULE A NEXT-DAY APPOINTMENT WHEN MANY OTHERS WE CALLED WERE UNAVAILABLE. THE ELECTRICIAN WAS VERY FRIENDLY AND THOROUGH (EVEN THOUGH HE WAS NOT ABLE TO WORK ON ALL THE OUTLETS DUE TO MISTAKES MADE BY THE GRANITE CUTTERS). WE PLAN TO HAVE SHEPPARD ELECTRICAL DO THE REST OF THE WORK ONCE THE GRANITE IS FIXED.

THEY WERE VERY PROFESSIONAL, FRIENDLY AND PUNCTUAL. PHIL EXPLAINED EVERYTHING TO ME AND EVEN REPEATED IT TO MY BOYFRIEND ON THE PHONE SINCE HE WAS UNABLE TO BE PRESENT.

TECHNICIAN WAS A FEW MINUTES LATE BUT AT LEAST CALLED TO LET ME KNOW. IT ONLY TOOK HIM A COUPLE OF MINUTES TO FIND THE PROBLEM AND BEGIN FIXING THE PROBLEM.

I WAS NEARLY SUICIDAL AFTER THREE DAYS AND NIGHTS OF BEEPING AND BOTH THE PERSON ON THE PHONE AND THE REPAIR PERSON WERE TOTALLY SYMPATHETIC.

THE ELECTRICIAN QUOTED AND CHARGED AN EXTRA AMOUNT BECAUSE HE WOULD PROBABLY NEED TO REPLACE AN EXTRA PART BUT THEN DIDN'T.

WE PROVIDED THE LIGHT AND THEY DID A GOOD JOB. THEY WERE HERE ON TIME. I AM HAPPY WITH THE SERVICE. I WOULD HIRE THEM AGAIN IN THE FUTURE.

DID PRETTY WELL.

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The technician was excellent and did a great job!

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I WOULD CERTAINLY USE THEM AGAIN.

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