Red Cap Plumbing Air and Electrical

Called at approx 2pm about a leak coming in to the house from the street. Woman answered the phone explained the problem, was told that appointments were already set for the day. But maybe I could call back after 6pm and the on-call plumber might help. Completely unprofessional. Would not use and will make sure not to recommend then and to let people know about how we were treated. It should be noted that I called another plumbing service at approx 2:15pm, was told someone would call me in 15 minutes and the plumber did. He stated he would be there in approx 1 1/2 hours, finishing another job, explained what to do about turning off water etc. He arrived as stated and was finished the job by 5pm.

Was able to schedule appointment the day after I called (noteworthy considering it was Christmas eve), Plumber arrived on time, work went quickly and cleanly, reasonable price for what was done. Couldn't be more pleased.

Our kitchen sink had been dripping for months, steadily getting worse until it actually ran all the time and was driving me out of my mind. I had received a post card ad in the mail from Red Cap offering a $25 discount for services. I decided to join Angie's List (this is my first experience) before calling Red Cap and found them to be rated pretty well for my area. Most of the negative comments had to do with the price, and I'm afraid I have to concur with that. However, to be fair, I really had no idea how much this sort of work was worth on the current market. The technician's name was David. I was at work, so only my son had face-to-face time with him, but he seemed very satisfied with David's analysis of our problem. He replaced the innards of my kitchen faucet, our second bathroom tub faucet, and all three outside faucets, all of which leaked. I didn't realize the tub was leaking because that's my son's bathroom and kids never seem to think it's important to let us know this stuff. Anyway, when David called to give me his price, I swallowed hard and gave permission to proceed with the work. I figured parting with $535 was worth my sanity. This price also included $94 for the Ultimate Service Agreement and the $25 discount from their post card ad. David seemed extremely concerned about the safety of our water quality. He took a sample and was going to have it tested. We are on a well and septic tank (no community utilites out here as yet, but don't really want them!) He said our water had so much iron in it that it had eaten up the insides of all these faucets and that's why we had all the leaks. I knew we had iron (kind of hard to miss) but we had a softener and iron filter installed approximately 8-10 years ago and I knew the thing hadn't been working properly for years. David was full of ideas about new-fangled water softening systems, but I wanted to have someone look at our system and see if it could be serviced and I could be educated as to how to keep it up properly. If it was beyond help, then I'd look into getting a new system. You've probably deduced by now that I'm a horrid procrastinator, especially when it comes to having to spend major bucks. Anyway, David admitted that the water system was not his expertise and that he would have someone else in the company get back to me after testing the water. I didn't hear from him and decided to call after the Thanksgiving holiday weekend. When I contacted them on 12/1, I got a very apologetic David. I guess there was more involved with a well system that he realized, and it would have cost me $150 to have the sample he took tested. Since his bill didn't itemize parts and labor, I made sure I hadn't been charged that $150. I asked David if he could give me a little better breakdown of what I had paid - it would be nice to have an idea of what the parts cost and how much this work is worth per hour, just for future reference. David said he would e-mail that information (haven't received it as yet, but that's OK). Then he told me about another firm called Springfresh Water that specialized in hard water problems and he would ask them to contact me. Since we're supposed to report on these places separately, I'll submit a report elsewhere on Springfresh. All in all, I am happy with David and Red Cap. It's wonderful to not have my faucets literally leaking their guts out anymore! And I wouldn't have realized the underlying cause if it hadn't been for David and his sincere concern for our water safety.

Staff was very professional, courteous, and did great work!

I am so happy with the service that we received. David arrived promptly and began to review all of our issues. He noted that one of our leaky/running toilets was a one-piece toilet which would increase the cost of the repair (which we already knew). He had to call around to the plumbing supply stores to find the appropriate parts for this toilet, as he had to rebuild the entire flush valve system. He did so and it works! He also fixed the other two leaky and running toilets and descaled all three while he was working on them. He ended up replacing the wax seal on one of them as well. He cleared our slow sink and replaced the pipes beneath it. Finally, he completely replaced the split line to the water filter in our refrigerator. He was here for almost 9 hours and was cheerful and positive the whole time, despite setbacks caused by our 30-year-old plumbing. He did a great job and we have noticed a difference in our water pressure (strong!) and - most importantly - NO LEAKS. The price was a bit expensive but for all of the extra work that he had to do and how much time he was here I consider it money well spent. We will definitely use this company again.

We recently had our water heater replaced by Red Cap Plumbing after our American Home Shield-provided plumber told us to get it done. After the work was done, we were surprised to find water still leaking around the water heater. We called Red Cap to get the plumber back out to fix the problem. He quickly diagnosed the problem as a leaky pipe in the wall, and concluded that the original plumber had mis-diagnosed the leak. He was able to fix the leaky pipe quickly, and left the area neat and tidy. The price for the pipe repair was much less than than what we expected, based on the higher-than-expected price we paid for them to replace the water heater. UPDATE: Red Cap sent us a holiday greeting card which included a discount coupon to be used for our next service. That was thoughtful and unexpected.

We called American Home Shield with a water heater leak. The AHS-dispatched plumber recommended having someone else install a new heater. I went to Angie's List and Red Cap had the largest number of recent A ratings. I called at noon. The technician was here an hour earlier than promised and finished the work in about 90 minutes. He was professional, fast, courteous, and tidy. The cost was $242.00 higher than another company quoted, but they would not have been able to come out for five days. Part of the higher cost was a mandatory service agreement ($94.00) that promises future discounts and priority service. Because I already have a home warranty service, this agreement is of no value to me. Despite the added cost, the speed of service and the superior work of the technician won me over as a Red Cap customer for life ... or until Angie's List reveals someone better!

The technician was very thorough. Did a final check to be sure everything was working properly. Competent, professional, and friendly. The price was excellent for the work done. He and the company exceeded my expectations.

I had a really bad experience with them. I had a serious problem with them. They charged me $819 to pull a vanity, with a sink in it, out of my main bathroom and to fix a leak in the copper piping, nine months ago. The vanity is still not in the bathroom because I am retired and I am on a limited income. I demanded a new receipt from them because they had scribbled something and I couldn?t read it. I hounded them for a month before I got anything from them. The pulling of vanity cost me $340. The repair of the pipe leaks cost me $240 and $75 respectively. The shutoff valve wouldn?t shut off completely. So, he put a new one in and charged me $105. Later, he sold me a contract on the work that he did and he didn?t even tell me that he was going to put $84 for the contract. Also, he gave me an estimate to reset the vanity for about $195. I had a faucet that was leaking. He quoted $174 to stop the leak. He didn?t do that work. Totally, he charged me $819. I spoke to him and let him know how unhappy I was. He has a price list he goes by. However, I felt that his prices for pulling the vanity and resetting it were outrageous. I didn?t let him put it back because I didn?t want to give him anymore money. I would never ever use this company again in the future. However, they were very punctual. I didn?t expect them to come out right away. They come out in 45 minutes. The quality was bad, though, as he didn?t put anything together. He was nice, but he cheated me royally. I was really disappointed with this company. I can?t use the vanity anymore, since it is not reset. It is terrible. Even my friends are concerned about this. I called this company 2-3 times a week for a month because I wanted something in writing. The lady kept telling me that she had mailed me the bill. I was more determined to get the mail. So, I kept calling them. After a month, I got the mail. But, I realized that they had no intention of giving me that. The last time I communicated my problems with them was five months ago. I was really mad with them.

They came sooner then original time which was great as they called and asked if they could come out sooner. After deciding to get the heater he left to get it and returned almost an hour or more later with the new heater. He did put it in in no time at all and overall I felt the process and time spent was sufficient. They are a company that responds in a timely manner and they have a price list that ou can look at.

They were great. They were on time, they worked on a public holiday, and they were reasonably priced.

I had a n issue with my builder and wanted a second opinion. Red Cap came out and gave me recommendations which I then passed along to my builder.

I contacted several plumbing companies in my area and received written quotes. Although some were higher and lower than Red Cap Plumbing, I decided to use them. The service consisted of the following: disconnecting the old copper piping and replacing it with new PVC piping, installing two new outside water hose fixtures & a new shut-off valve, replacing the bathroom shower fixtures and installing a new water heater. The service was completed within 3-days as quoted and the plumbing service techs who did the job were very professional and cleaned up the work areas everyday before leaving my home. Overall excellent job..

This is a wonderful plumbing service. They were in and out in a flash and many plumbing companies have tried to fix this very problem and couldn't.

it went very well. nice staff. price was right in line with my other estimates.

They are very prompt and polite. Best plumber I've used in this area in the 14 years we've lived here.

They are very good. They are very responsive and I have had great experiences with this company.

A Red Cap technician came out a couple times to give us an estimate at no charge. We had work done later on two separate occasions. We worked with Amanda in the office mostly to set things up. She is very helpful and efficient. Eddy was the technician and is clean and meticulous in his work. The owner of the business even came on the phone one time to answer some questions we had. Overall, we're satisfied with the work that has been done. Enough so that we joined the "Ultimate Savings Agreement" for a year at $84. We had gotten a couple other estimates; one was higher and one was lower.

We realized that we had a pipe leaking outside of our house. The next morning I called (9:30 a.m.) and Josh was there to help at 11:30. He was very professional and Josh made sure that we understood what was going on. He gave us numerous opportunities to ask questions. When work was completed he took me outside to show me how/why the problem had occurred. Also, this company has a deal - pay $84/year and receive 15% discount on all service and a full home plumbing inspection, including hot water heater flush. Saved $51 today, so it almost paid for itself.

We have used Red Cap three times within the past year. Excellent service and quality. If every company was this professional we would need Angie's List.

Called for service at about 11 am on Friday morning. Helpful phone lady checked for an available tech and said they would arrive between 3 - 5 **that same afternoon** And here I thought same-day service on a Friday was something impossible. Tech named Eddy acutally arrived a little early (wearing the company's trademark red booties). He quickly assessed the problem and explained to me what needed to be done. In less than 20 minutes he had the drain line cleared and washed out my dishpan he had asked to use. He even replaced the cleaning supplies back under my kitchen sink -- which he did not have to do, but I appreciate none the less. Eddy was pleasantly professional, courteous and competant.

Had a toilet that was "running" occassionally. Called Red Cap and they were able to come out same day. While he was here I had him replace the flappers on 2 other toliets and repair a tank that was loose. I was given a 2 hour window in which the tech would arrive and was called 30 min before he arrived. George had all the neccessary parts on his truck and was able to take care of business. I gave a "B" for price simply because I think $96 to replace a single flapper is alittle high - subsequent flappers were $39 each (more resonable). Wtih my $30 Angie's list discount the overall price was OK.

Overall, my experience with David from Red Cap Plumbers was excellent. He first came to my house for a free estimate for replacing my old tank gas water heater with a more efficient tankless water heater. He was pleasant and helpful and patient with my questions. He came back to perform the service and still he and Rashawn, his assistant, were polite and patient with me. I highly recommend Red Cap Plumbers, especially David and Rashawn.

He quickly found the leak and just as quick fixed it. He was very professional and I would use jhimagain.

I found out about Red Cap Plumbing from Angie's List. I only contact businesses on Angie's List with A ratings & excellent reports, of which Red Cap Plumbing has. I wanted to say that my experience with my plumber -David- was a very positive one. He was knowledgeable, professional, and highly skilled. He was polite, friendly, and respectful of my home's carpet by wearing shoe covers. Although my plumbing problem was only a minor non-emergency one, David patiently took the time in a non-rushed manner to thoroughly investigate the problem and explain it to me. In additon to the skill of the plumber itself, the receptionist -Rhonda- was friendly & polite in handling my calls & answering my questions, and courteous in calling me back during the day with an updated time of arrival. Furthermore, they are prompt to respond. They were able to get my plumber dispatched and at my house within several hours of my initial call. With so many companies out there that don't care about the quality or professionalism of their work or about maintaining customer satisfaction, it was refreshing to find one that does. Red Cap Plumbing is an excellent & reputable company to do business with and I will be hiring them again for future plumbing needs.