Ocean Air Conditioning

It was very good. Good job.

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unknown

Called company that morning and they dispatched tech later that day. Tech showed up on time and explained what was wrong and how much repair would be. Tech also checked coolant and suggested filling up. Tech was polite.

Still Bad.

See above.

We have a heat pump heat/air system that was originally installed by Ocean Air and was still under warranty at the time of this issue. It was during a cold snap that lasted over a week when our heating system failed. I phoned for service and was told that they were very busy with the cold weather, and that they couldn't come out for 4 days. I made an appointment. The day before the appointment, someone from Ocean Air called and left a voice message requesting a call-back and said that they'd like to change my appointment to a few days later. I called back the same day to ask for the original appointment as I was caring for an invalid in the home with no heat. They had already changed my appointment for the following week and said that they could not change it back. (The woman I spoke to didn't even offer an apology for the inconvenience.) When they finally came out, it was almost 2 weeks after my original call for service. I was told that a valve was bad, but that they did not have the part in stock and would have to order it so it would be a few days. I finally called them a week later to find out if the part was in, only to find that it had been sitting there for several days and nobody had bothered to call to set up the follow-up service call. I made an appointment for 2 days later and the part was installed. Everything seemed to be working well when the technician turned the system on, but the weather had warmed and the heat was not needed. It was turned off the moment he was done. About a week after the new part was in, I left town for 6 days and left someone else caring for my housebound relative. The weather cooled and the heat was not working the day after I left (a little more than a week after the part was installed, the very first time that it was needed after the service call) but I was not notified until my return to town. I immediately called Ocean Air and told them that the heat had stopped working. They insisted that I pay for another service call to have the system checked because too much time had passed (about 2 weeks!) When the Ocean Air technicians and quot;checkedand quot; the system, they told me that I had no coolant because there was a leak in the coils and that I should replace the whole unit, inside and out. I told them that I would have to think about what I wanted to do. Then I called someone else. By this time, my relative could be left unattended for a long enough period for me to observe the technician from the other service from start to finish. The very first thing he did after opening up the outside unit was pressurize the system with nitrogen. Even I could immediately tell where the very noticeable leak was ... an incomplete seal around the valve that Ocean Air had just installed! (The technician from the other company fixed the bad seal and recharged the system. I have had not one hiccup with the heating/cooling system in more than 1.5 years since.) As far as I'm concerned, Ocean Air owes me since they botched everything about the job. I should have asked Ocean Air to reimburse me for the second service call from them. They either failed to find the problem that they had themselves caused or they tried to cover it up/stick it to the stupid woman who wouldn't know any different by telling me to replace the whole system. I should also have asked Ocean Air to reimburse me for what should have been an unnecessary service call from another company, the repair, and the replacement of the coolant that should never have been lost in the first place if Ocean had done their job properly the first time or if they had found and fixed the problem when I paid them to return. (You know, the problem that they had caused by not checking the seal on the replacement valve before evacuating/recharging the system.) Or, better yet, I should have asked Ocean Air to refund all fees paid to *them* for their incomplete repair, as the second company performed the task at a greatly discounted rate. And, finally, I should have posted this review over a year ago! I will never use them again and advise others to stay away from them as well.

Bad

Existing unit failed during one of the coldest days of winter. Ocean Air replaced HVAC the next day, (Saturday) with a modern more efficient unit. Technicians were knowledgeable, courteous and professional in all respects. Cleanup was thorough. Outside components were properly anchored as required by new codes. This is the 3rd unit/installation I have purchased from Ocean Air and would not hesitate to use their company for future HVAC needs. I highly recommend Ocean Air.

Chris was professional and friendly, was just a bit more expensive than another estimate

I have used this company many times at my home, as well as my rental properties. They have always been prompt, courteous, helpful and reasonably priced.

They offered a much better piece of equipment for a better price. This company offered a good brand, as opposed to the no-name brands of the competition. The guy came out on time and discussed everything with me. He seemed well-informed.

All employees were extremely responsive from the office staff to service personnel. My mother is a 91 year old Hospice patient and my concern for heat was expressed. They could not come the day I called, but came first thing in the morning. They tried to come the day I Called but they were on overload with calls due to the extreme cold. The office staff continually called to keep me posted as to when they could fit us in. They came first thing in the morning as promised and the serviceman, Chris was great explaining how we could create more heat in our home by changing the heat strip. Well, they came the second day as promised, with a lot of follow up calls to assure me they were coming. My mother being a Hospice patient caused me to call frequently and Liilian and Natalie in the office were so patient, concerned and courteous with me. On the second day of their arrival to install the strip Dwayne (service man)and Chris Spring/owner came out to finish the job and make sure we were OK. What a company! Great service and great people! I would defintely call them again. All previous service calls from this company have been great with quick and efficient service. By the way, this house has never been this warm!

I called them first thing on a Monday morning and they were at my door within an hour. The repair technicians were professional, and the repair was completed in about an hour. They seemed honest, and their quote on a new system seemed fair. I have used this company numerous times in the past and have always received excellent service and response times.

He came on a Friday. The air conditioner did not work over the weekend. He came Monday with a bill. I told them it did not work. They did more repairs and charged me $400. Chris guaranteed me that the repair would work. I called them three days later because the air conditioner was still not working. They came on Saturday and said the filter was dirty (on the second unit not the one being repaired). Nothing was ever done to correct. We finally purchased a new unit from someone else and have been very happy.

This is the third time that I have used the services of Ocean Air Conditioning and have been pleased with them each time. Fernando was polite, conscientious and thorough. He was straightforward in discussing my 18-year old A/C unit's condition and never tried to pressure me into replacing it, even though it's running on borrowed time. I intend to always call Ocean Air Conditioning first whenever I need work done on my HVAC.

At first, he just wanted to sell me a new system. I know a bit about air conditioning, so I was able to explain the problem and have him do exactly the work that I needed. The work was done in August, 2005, and the system has been working perfectly since.

I WOULD NOT USE THEM AGAIN FOR ANYTHING. THE WORKER THEY SENT WAS INSISTANT UPON HAVING ME ORDER WORK THAT DID NOT NEED TO BE DONE. THE $100 FEE WAS A LITTLE HIGH BUT I NEEDED THE WORK DONE ON SHORT NOTICE. THE INSISTANCE ON WORK THAT DID NOT NEED TO BE DONE WAS INEXCUSABLE.

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