Mr. Appliance of Tampa Bay

Very well. Pleasant man.

Did a great job.

junked it it

It went excellent. The are fast, clean and courteous.

It turned out perfect. They were really fast in getting the job done and their response time was really fast. The tech had outstanding customer service skills. He was very personable and just great overall.

They charged a lot of money to put in two screws in a dishwasher. I would never use them again.

They fixed the problem but I was not so happy about their service. On the follow-up call they got inside the dishwasher he said that the problem may not be covered by the warranty. He had not diagnosed the problem the first time so I ended up having to call Samsung to get authorization to have the new problem fixed. They ended up giving me the authorization number but it ended up being stressful. I was not happy because this could have been diagnosed on the first trip. He did not go to any length to correct the problem on his own. He also was not knowledgeable as to whether this would be covered under the warranty.

The service was great. We thought we were going to have to buy a whole new stove, but they were able to fix it right up. It took about 3 visits with getting all the right parts and everything, but he did a great job with it. My wife and I are very happy with the outcome.

The area around the fridge looked better than when he started! The price of the repairs was a little on the high side but it was more than offset by the quality of the service experience. It is refreshing to have a service experience that exceeds expectations.

When I called, phone message states techs do not park on driveway and if they are running late, they always give a courtesty call.. My tech , Bob, parked on my driveway. Expectation of time for tech to arrive was set during initial phone call with Jim. I repeated back to Jim, that tech would be coming at 2. I called at 2:30 and lady answered the phone and again stated courtesty call are made if tech would be late., She transfered call to Jim who stated he would be there after 2:, it was now 2:30, stated he would try to get a tighter time frame. Received a call from Bob approx 4 said he was on his way, He came at approx 4:20. He asked me three times if the problem was I couldn't get the washer door open. Three times I said, that is not the problem, I can get the door open. I found his demeanor in general to be patronizing.

They've got good reviews on Angie's List. The overall experience was great. I would use them again in the future if needed.

.The tech was punctual . He new his business.

I called describing our problem at 8:30 a.m. and by 12:15 p.m. the technician arrived at our front door. He quickly saw the source of the problem went to his truck and brought back a part to replace the rusted one. The new part, he pointed out, was made from rust-proof material, an advancement the manufacturer implemented only after other owners of the same refrigerator reported the same problem. The price certainly was not cheap, but I was told the cost upfront, and the work was efficient and competently performed. I figured you get what you pay for. Jim also told me the coupon would apply before I asked about it. Other service providers I have used with coupon offers did not mention the coupon until I did, hoping I would forget it.

We used them in the past and they have always been prompt and always very reliable.

Process was simple and limited time required. Happy with service, although part was expensive to replace.

Repairman had to take machine apart due to a bolt that was unreachable. Interesting experience seeing the inner workings of the dryer. Repairman very patient and personable, taking the time to explain how the darn thing worked.

There was a problem getting a part, but the service was good. They gave the estimate and they stuck with it. I was pleased with them.

He didn’t charge us for the visit but we were pleased with him. He said if anything happens, to give him a call. He came over and the refrigerator was working at the time and he didn’t even charge us for the trip. We will call him back if it quits working again. He was there on time. We think he got held up in traffic but that was okay because he was here by 5 o’clock. He was very professional. We will use him again in the future if we need to.

It went well. However the door no longer closes on its own. Mr Appliance was efficient, as timely as possible considering the holiday, and professional. We had a coupon which considerably (over half) reduced the cost of the service call(s) and repair.

The serviceman was polite, arrived right on time, wore covers on his shoes and spent two hours initially diagnosing the problem. He had to order a part and the company called me four days later to say the part was in. We made an early morning appt and he was on time and spent another two hours taking the refrigerator apart and installng the new part. The initial visit was included in the overall price. He even helped me put all the shelves back in and it runs great!!

He was very good. He is very professional. He went the extra mile to get the work done.

The technician arrived during the expected time frame. He was very courteous and professional. The repairs were performed to my satisfactions.

I called with a dishwasher that wouldn't turn on. Bob/Bill/Repairman showed about 3:30 (was told after 2 so he was in the window) and promptly took the packet of dish detergent out from under the float. That is all that was wrong. I goofed - severely. However, I got a lecture on not to use the packets, I am using too much Lemi Shine, I need to go buy more Jet Shine (not sure why since I have extra under the counter) and how phospates are not longer being used in dish washing detergent. Also he tested my hot water and told me mine wasn't hot enough and I should let the faucet run before I start the dishwasher to get the water hot. Wonder if he ever heard of water conservation? He was totally snarky and nasty and truly made me feel like an idiot. Now I'll go turn up my hot water heater...

The technician (Rob) showed up at 10:28. He spent 45 minutes trying to solve the problem, when he was uncomfortable with the recommended repair he contacted Whirlpool repair support and spent another 30 minutes on the phone with them before determinating that he was getting a false code. He ordered the proper replacement part (essentially the washer's brain). The repair service did not have the part in stock at the time and ordered the part planning on returning Monday Feb 21. Approximately 21:30 I received an email from them saying that they had obtained a part and would be there to complete the repairs Thursday Feb 17 between 13:00 and 17:00. The technician (Rob) returned 13:30 with the repair part completing the work in 30 minutes

The company was very easy to deal with. The tech was very good. The office also called after the tech left to make sure all was ok. My wife and I were very satisfied.