Leak Wizard Corporation

We set up an appointment, they texted a reminder the day before with a two hour window, actually came early, after calling ahead to make sure that was OK. Jeff found and patched up the leak in the skimmer box and unclogged the vacuum port line. He did it all in under 2 hours and only charged me the per visit minimum. Best $275 I've spent all year!

I had an appointment today 4/7/2021. The appointment was scheduled 3 weeks ago. I took off work to be home. Right before noon I called the office to get a timeframe on when they would be arriving. The office manager, Teresa rudely told me they were not coming and would call me back when they would have a better day and then hung up. I called back and asked why they were not coming and why couldn’t someone call to let me know. Her response was “because we can’t”. No apology, no explanation, refused to tell me who the owner was and wouldn’t let me speak to anyone else. I would not give this company a dime if my money. The was I was talked to was unbelievable! I have initiated a complaint with the BBB and I am sharing my reviews for others to avoid the headache and inconvenience. Update as of 4.23.2021: I would like the opportunity to respond to Leak Wizard’s response. My response: Teresa Camp Hood, allow me to respond to your attempt to discredit my review. I received a phone call from you on 4/8/2021 (the day after your horrible attitude, insults, disrespect and unprofessional disregard to my business deal that YOUR OFFICE scheduled with me. You reached out to me to FINALLY apologize for your rudeness because of the compaints I made against Leak Wizard. In your phone call (which I have proof of) you apologized and begged me to consider taking down my reviews because it would hurt your business. Not only that, you continued to tell me that you guys were not at fault, and proceeded to give me unsolicited information that Olympus Pools owed you 6 months of payments and that is why you guys didn’t show up to my home. (that had nothing to do with me!) You said you were not at liberty to tell me that when I initially called to find out why you didn’t keep my appointment. (Talk about business loyalty and commitment to companies that you do work for…WOW!) You also told me that if I did not remove my reviews with Angie’s List, BBB and other sites that you would be forced to reply to this post to save your business. Which is why you are just now responding 2 days later. My husband NEVER called and asked you to do any work for free. That is absurd and furthermore a lie in an attempt to discredit my truth! Speaking of professions, I would think that for someone in the Mortgage Industry, you would have enough intergrity to… 1) treat people with decently and courteousness’. 2) be honest and not share another company’s financial business dealings you have with their customers. At the end of the day, you dropped the ball and was extremely rude. I do not have misplaced anger, You are the one who was angry towards me for no reason. I left a very honest review based on how I was treated so Keep your lies and attempts to discredit me!

Fabuous ! Josh was my technician. He arrived on time and did a very thorough and professional job. He explained the entire process to me and was able to locate leaks in the skimmer and around the pool light, both of which he repaired. He also showed me how to utilize the vacuum port for my cleaner instead of the skimmer, which will relieve any future pressure on the skimmer and hopefully extend it's life. Great job Josh !

He did a good job. I would recommend this company to anyone in need of this service.

OK. It's been about 6 months now since Leak Wizard crew came out. I wanted to wait before I gave a review, to see if their "fix" eliminated the problem. I just have to say that I am very impressed with the work they did to determine the problem. They were here for 2 days (thurs and fri) looking for the leak. They used dye, sonic leak detector and dove the pool multiple times. Jeff, their lead technician was leaving for a vacation on Saturday, but he and his partner stayed until late of Friday - WOW! Although Jeff was leaving for a week, he communicated the situation to the person who took over on Monday. This was a hard one. I had an older pool that had multiple returns. Some supported old features that were no longer being used. After talking with Jeff before he left on Friday, he determined that there was a leak under the deck. Unfortunately, he could not segregate that pipe to test it since the valve to it was broken. He suggested that the valve be fixed so they could further determine if that pipe was the one causing the problem. I am handy, so over the weekend, I replaced the valve. On Monday, his partner came over to test the system again. The valve I repaired was pressurizing a pipe to an unused feature. To my surprise, that pipe must of had a hole in it and was causing the leak - as indicated by Jeff. My total cost was only the initial leak detection price. I ended up saving a ton of money since they did not have to break up the deck to fix a pipe. I am totally impressed with the integrity and thoughtfulness of the crew. My hats off to Jeff for his dedication and commitment. I assume he thoroughly enjoyed his vacation. To the owners of the company: You have a great employee with Jeff. I will have no problem doing business with your company in the future. Completely satisfied customer......

Jeff (the owner) did the work himself, and was quite thorough.. He identified a couple major leaks (around spa jet and pool skimmer), and meticulously chiseled out the old hydraulic epoxy from previous repair attempts (with another company), then resealed with concrete and epoxy. He also identified and sealed a few other minor leaks as well. Highly recommended.

Jeff came out and quickly found and repaired 3 leaks. I couldn’t be more pleased with the service. Refreshing to have such awesome customer service! Highly recommend!

It went very well. Josh came out and found 5 leaks in less than an hour and patched them all up. He gave me advice on how to keep the pool in good shape for years to come. A few months later, the pool started leaking again and Jeff came out. He found another leak and patched it up. I haven't had any issues since and I haven't had to add any water to the pool. Thank you Josh and Jeff! Will definitely hire them again.

The tech, Jeff, could not have been nicer! He came on the scheduled day and went right to work. He found the leak and patched it and told me what repairs might be needed in the future if that area leaked again. His estimate on that repair was very reasonable - far more reasonable than another company that came out, patched the same leak and it held for less than 6 months! I will call Leak Wizard from now on.

Great...way less than I was anticipating. Nice to see there are still a few good, Honest folks doing work out there.

Excellent work. It’s been a few months now and still no more leak.

The company came out and charged me $250 dollars and did not even find the main leak that was causing my pool to lose 2 inches of water a day. No results. My pool cleaner had his assistant look for the leak and he found it no problem.

I called the company back in 10 days and told them that pool was still leaking. They said that if they had to come back there would be $75 charge. I said that I would attempt to take tare of it. In November I called a different company and they came out and found 2 additional leaks.

Went quickly and was a very easy process. Left technician to search for pool leaks which he found and repaired within an hour.

Terrible, very indifferent to the situation I had, to practically beg the technician to come out was told no, call someone else.

The entire experience was excellent. This is a well run professional company that hires outstanding people. I would use them again and highly recommend.

I called Leak Wizard on Thursday and was able to schedule an appointment for Friday to find a leak in my swimming pool. Marc called me Friday to say he could be early. Shocker. That never happens. In less than fifteen minutes, he had located and repaired a tiny hole in the grout. He then checked the rest of the pool to make sure there were no other leaks. Marc was very personable, informative and professional. I was very happy with the service and will call Leak Wizard again if the need arises.

From the first call with Stephanie (the only call needed) the folks at Leak Wizard were responsive, professional, answered all my questions - most before I even asked - and once Jeff found the leak, he did a great job explaining what was leaking, and how he fixed it as part of the leak detection price. Jeff explained how someone previous to him had tried to fix the problem, how he fixed it, and how long his fix should last (10yrs at least). Not only that, but he gave me a quick rundown of how my pool plumbing works - I've owned the pool and house for only a month. Jeff called me enroute to my house, was on time, and a great resource. I'd hire Leak Wizard and recommend them to anyone that needs heir service.

Jeff was diligent and great to work with. Thank you Jeff!

The pool leak service was outstanding. Mark at Leak Wizard identified and fixed the leak in less than an hour. Two other companies were not able to locate the leak at all. Mark was methodical, professional and explained his procedures very clearly. Jeff serviced our slab leak. He too was exceptionally professional and determined the source and location of the leak within 45 minutes. The technology used was sophisticated and pinpointed the leak to a small area. Jeff advised us what actions to consider and answered our questions which prevented additional damage to our property. We were extremely satisfied and highly recommend Leak Wizard.

Mark came out, diagnosed, and fixed the problem. It turned out to be a leak in the main drain and there was an easy fix. Mark was punctual, professional and thorough. I would call them again.

Leak lizard came out the first time & repaired a patch from a different company that didn't hold. The pool was still leaking so they came back (under warranty) & found leaks on the spa tile. The owner & Cody were both extremely helpful, informative, & efficient in fixing the problem. I would definitely recommend using leak lizard.

Jeff was very professional, prompt and friendly. He found and repaired both problems. I will recommend him to any one the leak issues

This company is a joke! I had them come out twice to fix my leak and the issue was never resolved. What is really messed up is the tech Jeff Camp told me I didn't need a crucial part of my system to vacuum my pool and offered me $20. What the heck if I dont need it then why not right? Unfortunately I'm a naive 1st time home owner and new to pools. This part he paid me $20 for ended up costing me $100 and is a must have for my pool setup. The 2nd time he came out I mentioned it and it just happened to not be on the truck that day. At that point he tries to tell me it's going to be a $1500 fix. I already don't trust this guy or company so when my pool continued to leak why would I have them come out a 3rd time? All I wanted was the $80 that Jeff owed me for the pertinent part he said I didn't need. I never heard back at all. Fast forward to this week, I have another company come out and properly fix the leak and tells me there is no way $1500 in repairs are needed at all. Naturally like any consumer I call leak Wizard requesting a refund of my monies because the leak was never fixed and continued dropping. An hour later I get a call from Jeff Camp calling me, the customer a con artist and a scammer! I couldn't believe what I was hearing. I work in hospitality for a multi billion dollar corporation and this is not how people should be treated by any company. Watch out for Jeff and this scamming business that will just take your money then call you and call you a conning scammer. I'll also be reporting this to the BBB of west florida, homeadvisor Angies list, and yelp as well as speaking with my attorney. It's a shame this couldn't be resolved in a civil matter and I had to be called and be told I'm the con artist and scammer. I just wanted my pool fixed. Between the leak that was never fixed, the part that Jeff ripped me off on as well as the cost of the other company to come out and do the repair right I am currently out of $605 and yet I'm the scamming con artist. Thanks, Jeff and Leak Wizard

Leak Wizard was helpful from the start, from Stephanie who was extremely helpful on the phone to Cody who came out and not only found my hidden leak but even showed me just how much water was actually being lost through such a small crack. He filled the leak and now two weeks later I have lost almost ZERO water from my pool. Great Company!!