Kenny's Air Conditioning & Htg

Replaced a thermostat. They charged me almost $300. It took a little over an hour to discover the problem and replace it. I complained about the bill after I saw the cost of the thermostat on amazon. I got a response about all the costs of doing business. Bottom line get a quote first. I have been with this company on a maintenance contract for about 9 years. It won't be renewed.

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We have used Kenny's for years. Always prompt and courteous. They call to remind us that it's time for service, and don't overcharge. If we have a problem with our system, they come on short notice. We wouldn't consider using any one else.

These guys were awesome. The service was above and beyond. The installation process was going as expected until the power to my home went out (almost entire neighborhood lost power) a few minutes before they were finished with the installation so they were not able to test the system. The power outage was a TECO problem totally unrelated to the work being performed. TECO said the power would be out until 7:45. Kenny's provided me a cell phone number and told me to call when the power was back on, they would try and get someone to come over and get it tested and running. Well, at 7:35 two gentlemen from Kenny's showed up on their own to complete the job. We still did not have power so they ran an errand, made some adjustments and basically waited until power was restored to my home. TECO did not get my power back on until a little after 9pm. The guys were patient and never made me feel that I was an inconvenience or that they were being made to wait. The work was completed around 9:30 or so and they left me with ice cold AC on a hot summer night. I could not have asked for any more. My expectations were exceeded and Jason was great to work with on this project. Thank you

Kenny's put in a complete air condition unit inside and out. Costed $5000. My Dad a month later got the exact same thing but they gave him an upgraded programmable thermostat. Would not upgrade ours. We continued to use them for service because they put our unit in. We had them service our air conditioner in November 2014 and would be good for six months. Called them back December 2015 because unit was dripping water. Tech came out and said that Trane had a recall on it and it needed a part to make it not drip. I told them we were not going to pay for the fix because they recommend the unit for our house and you do not pay for when a car has a recall. The tech would not respond and said he'd order the part and call us. Never called and never returned our call. Our air conditioner broke and called them May 30 2015. They said that it is passed our six month service by a couple of weeks so we will have to pay. Explained to them about how unhappy we are with all the above and they would not do anything and woman on phone was rude and did not care. Not professional at all. Cancelled call and told her we'd go with another company. Which we did and was extremely happy. My brother-in-law, who originally recommended them, is not using him anymore for his house and all his rental properties because his prices too have gone way up.

Great. They were prompt, courteous, and reasonably priced.

A Trane certified technician knew what he was doing and restored Trane system to operating condition,

we had some issue getting started, thermostats needed to be replaced, and they ended up needed to install a new air handler and re-work the duct system because not enough air flow was going to the unit to cool off the house. The team came out several times, and Kenny the owner met with me 3 times, assuring me he would make things right. True to his word he did, and the system works great and I did not incur any additional charges even though a new air handler and special duct work had to be done. Great experience overall.

It went really well. I have used Kenny's now for my rental property and for my own home.

We call Kennys AC on Friday 6/27 at approx. 5:30 pm and spoke with Sheila. She said she would send someone as soon as they were free. Within an hour the I received a call back stating the technician was on his way. 7:00 PM the technician showed up and tested and evaluated our broken AC unit. The technician determined it was the motor not functioning and it would cost $580 dollars to fix it. The technician said he would have Sheila call us on Saturday morning and let us know if they could get a motor and have it replaced Saturday. So we they unit did not get repaired on Friday. 10:am Saturday June 28th, I called Kenny's AC and spoke to Sheila. She was very nonchalant about our issue and said oh the warehouse is closed so we cant do anything for you. We will call you on Monday. So once again the AC is not fixed 9:30 AM Monday June 30th, I called Kenny's AC and spoke to Sheila once again. I asked if they had called about our AC motor and received the answer of and quot; oh we haven't been able to locate a motor but when we do we will call you. At this point I was very frustrated with Sheila and said never mind but please send me a copy of the quote for the $680 and include the labor as well for my insurance company. I provided Sheila my email address but once again received nothing in return. 4:00 Pm Wednesday July 3rd, I had another company come and fix my AC. What is surprising is that the supposed motor that needed replaced for $580 turned out to be a circuit board and new thermostat for $150. My AC is working fine now. Needless to say if Kenny's would have replaced the motor it wouldn't have fixed the issue and would have wasted more time in getting it 12:30 pm Tuesday July 1st - I called Kenny's AC again and spoke with Sheila again. I asked if she could send me the quote that I had asked for the day before. She said sorry I forgot and ill send it now. I got home and this time I received the quote but there was no labor charge on the quote. I responded on the email stating sorry for being a pain but I need the labor charge on the quote as well and send it back please. 10and quot;51 AM July 7th - As of this writing I have yet to receive an updated quote from Kenny's AC. In my humble If I were Kenny I wouldn't have incompetent people answering my phone and driving business away, I would also have technicians do better troubleshooting on issues so they are repaired correctly. As a consumer I will not use Kenny's AC again. buyer beware.

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Initially I was very happy with the installation. However, since then I have complained multiple times about the fact that the cold air return started rattling pretty badly just a few weeks after the installation. They sent someone out who blamed it on the air filter I was using. After trying every type of air filter I could find at Home Depot and Lowe's, I realized it makes the noise even without any air filter at all. Now they call me every few months to try to sell me follow up service but I am not paying them more money since they never fixed the original issue! I am disappointed because they seemed like a great company up front but I will find someone else to service my A/C.

I rent out my house.They met with the renters and checked everything out. They were on time and there were no problems or hassles. Pricing came in as expected/planned. What more can you ask for?

Kenny came out to the house to inspect our current unit and made recommendations on options. Our house is almost 50 years old and the closet where the handler is is quite small and is also used as our linen closet. Kenny's crew had a tight space to work in, made a wonderful suggestion that I get a rolling shelving unit in the closet to make it easy to move and quot;stuffand quot; in and out of the closet.The work was completed in a day. Almost two years later now, we are very pleased with the unit we selected, house cools down quickly, the unit is quiet, and our electric bills are reasonable.

Bad then good: In attempting to replace one of the vents in a guest bedroom in my house they did some damage to the plaster. I would not expect them to actually fix it - it probably is not their job - I have a really old house and some things that would be easy in a new house are truly a pain in the tush with mine. I did NOT complain - so I cannot tell you how they responded. For a second vent in a utility room, similar damage was repaired adequately (note the damage is not the result of negligence: you can't make an omelet without breaking eggs - it is rarely clear with these construction-type things who is responsible if the mess is greater than expected). The only other bad thing was that while they did clean after themselves, it could have been cleaner. On the other hand, they were the low bid. The good: Very responsive. The gentlemen doing the install were friendly and professional and seemed competent. I did have a little bit of a sense that they are not quite as familiar with Trane products as they probably should be, but after 2 return trips (and no hassles from them) everything is fixed. They came when they said they would. I would definitely hire them again. I suspect the ultimate quality is the same that I would have gotten from their more expensive competitors - but it might have taken an extra trip for them. They owner was very, very, very good about returning calls quickly. And he was patient with what I am sure were annoying questions from me. I was very happy about that.

Their pricing was good and the quality of their work was very good. They did a very good job and I was satisfied with their work.

His annual service call is more expensive than most, but he gives very good quality service. He's excellent at calling you back.

When other companies recommended replacing and charged for unnecessary cleaning Kenny was able to repair our unit respectfully. His knowledge of responsiveness and candor was refreshing.