30 EMPLOYEES. USES SUBS. CHARGES BY THE HOUR. LICENSE #: CFC057260.
Business highlights
96 years of trusted experience
Emergency Services Offered
Services we offer
CLEAN MAJOR BLOCKAGE OF SEWER LINES, MINOR & MAJOR REPAIR WORK, PLUMBING REPAIR, BACKFLOW REPAIR AND SEWER INSPECTION. Full service plumbing company. We do everything from new construction to service.
Services we don't offer
We do not do wall, ceiling, or concrete patching. We can recommend other companies to assist.
This was a nightmare. Horrible company. They should not be in business.
Description of Work: This company was called to do a simple job and ended up doing unauthorized work. They caused a leak in my home and caused extensive damage. They were called to rectify the issue and claim they were not able to find a leak. The leak continued to cause more damage. The owner is extremely rude and takes no responsibility. I would not recommend this company to anyone.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Response from HENRY GONZALEZ PLUMBING CO INC
We are so sorry that you feel this way. We have reviewed our records and do not ever show performing work at [Member Information Removed] What you describe is NOT how we do business. We ask that you contact us so we can clarify this whole situation and see if we can not get to the bottom of what you describe.
Roberta C.
03/2014
1.0
plumbing
+ -1 more
They offerd to reswchedule but I lokked for another company I could trust to show up.
Description of Work: I schedule an appointment for an estimate on remodeling my bathroom and they neve showed up. I called to ask about appointment and they had forgotten to write it in. I lost confidence in their showing up to do my work,
Rating Category
Rating out of 5
responsiveness
1.0
Response from HENRY GONZALEZ PLUMBING CO INC
We are sorry that we misplaced your call. That is never our intention. We strive to treat each and every customer as if they were our only customer. I will look into why your call got misplaced so it does not happen again. I am deeply sorry that we caused you any inconvenience. We hope that you give us another opportunity to show you how good we can be.
Edmund O.
01/2013
5.0
plumbing, water heater repair
+ 0 more
Excellent. See above
Description of Work: I had a water heater break at my house on Sunday. I called Henry Gonzalez Plumbing on Monday morning. They gave me an estimate for the work, and said they would have someone out that afternoon. He gave me some tips on how to turn off the heater and also what to do to make the job faster for the plumber since labor was an hourly rate. I appreciated the advice. They showed up on time, the were very nice people to talk with, they installed the water heater with no problems, they put my stuff back where it was and best of all, the final price was LESS than the estimate they gave me on the phone. Well done! .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from HENRY GONZALEZ PLUMBING CO INC
Thank you so much. We appreciate the kind words you said about us and look forward to helping you with your plumbing needs in the future.
Lynn F.
09/2012
1.0
plumbing, water heater repair
+ 0 more
I told the plumbing company I was dissatisfied as it wasn't fixed. They told me to write them a letter outlining what happened. I did and included the second plumber's bill who did fix it. I already had paid them $50.00 of their $300.00 total charge but didn't pay the final $150 as it wasn't fixed after two visits. They never called again. I am a 77 year old widow and for the first time in my life nine months later I was served with a subpoena for the remaining $150.00. I had to go to court, was not allowed to bring a witness (the other plumber said he'd come) although they had a lawyer. I was at a hearing before a judge and I'd never even been in a courtroom before. Being fearful of retaliation or another date where my plumber who did fix it couldn't come, I elected to simply pay the total costs of over $1,200 (court costs and their lawyer's fee) plus the $150 I already paid them, plus the $150.00 I paid the plumber who did fix it.
Description of Work: The above date is approximate but close. The company sent out a plumber who was a gas expert twice to fix a tankless water heater as his truck didn't carry nickle-sized celonoids which he said was needed . Their plumber really didn't know what to do and was on the phone with an expert at his office first, then with the manufacturer for about 45 minutes total. Their plumber left after two visits with my unit still not fixed, a mess on the ground with rubber gloves and celonoid wrappers, debris etc he discarded. He was the only plumber the tankless hot water people recommended at the time as so few people had them where I live.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$1,750
Response from HENRY GONZALEZ PLUMBING CO INC
We tried to work with the customer. She was difficult to work with and as with all uncollected invoices we try to come to an agreement. the customer did not want to hear us and was never available for us to troubleshoot her problem. We do offer a warranty but she chose not to use it. It is not our goal to take customers into court but if an invoice remains unpaid then we must protect our business. I am sorry for any issue this may have caused the customer.
Lauren V.
07/2012
5.0
plumbing
+ -1 more
Henry Gonzalez Plumbing were great. I will continue using them.
Description of Work: I have used Henry Gonzalez Plumbing Co Inc. for plumbing two weeks ago. They repaired the drain line and actually they are coming out to replace the pipe that is broken underneath my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HENRY GONZALEZ PLUMBING CO INC
Thank you Customer. Our goal, although not possible every time, is to have satisfied customers like yourself.
Eric E.
09/2011
5.0
plumbing
+ -1 more
They were able to come out within a day or two. They were in an out quickly and fixed the problem. I did have a bit of an issue for the leaky valve because they came in for a few minutes identified the problem, then left for an hour to get parts, then returned for a few more minutes to fix the problem and then charged me for the full hour and a half. Their shop is not 30 minutes away, so I questioned them on the price, but they did not budge. With that said, overall they do a good job and stand by their work, I have used them before and I will use them again.
Description of Work: I had two service calls for two different things within the month. One was a clogged toilet drain, and the other was a leaky valve to the refrigerator.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from HENRY GONZALEZ PLUMBING CO INC
I am sorry there was confusion on the billing. The plumber must have had to go to a specialty shop to retrieve the parts needed. Again, we apologize if this was not explained to you. Thank you for the great review.
KRISTY A.
12/2008
5.0
plumbing
+ -1 more
On the appointed day, only one guy came out and he worked diligently and quickly (at one point I had to help him because he was by himself) and the work was done beautifully. I've used them quite a bit over the years and find they are very good plumbers but not always so great at cleaning up after themselves. But so what? I can clean up -- but I can't do plumbing. These guys are good plumbers but sometimes don't speak very good English. I don't care though because they are always well mannered and efficient.
Description of Work: I had some shady characters install a pedestal sink and faucets in my bathroom and it always leaked. And it was never quite finished with caulking. So I called Henry Gonzalez plumbing and arranged for their guy to come out the following week to fix the problems and finish up the work to install the pedestal sink.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Yvonne A.
10/2006
5.0
plumbing
+ -1 more
Quality excellent, responsive and very professional in every aspect.
Description of Work: Completed plumbing rough-in for new home.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,034
KAREN V.
10/2006
5.0
plumbing, drain cleaning
+ 0 more
I did not have an emergency so I had an appointment. They called to reschedule later because they could not make the original appointment. I have used them before this and they charged me less than they said because the job was easier to do than first thought. I like their honesty, value and good work. Oh, they do put on booties over their shoes, too.
Description of Work: Several things - dripping faucets (ended up installing a new one), clog in sink, tighten a connector that leaked a little and move an outdoor hose connection that was difficult to get to.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$320
Response from HENRY GONZALEZ PLUMBING CO INC
SORRY TO RESPOND TO THIS SO LATE, BUT THANK YOU FOR YOUR NICE WORDS. OUR GOAL IS TO TREAT EVERY CUSTOMER LIKE WE WOULD WANT TO BE TREATED WITHOUT LOSING QUALITY.
Pamela B.
03/2000
1.0
plumbing
+ -1 more
unknown
Description of Work: They seemed disinterested in coming out, even for an overtime rate. They said they were on another job and MAYBE they would get to us that night. I would never call them again.
Rating Category
Rating out of 5
punctuality
1.0
Jim C.
02/2000
1.0
plumbing
+ -1 more
unknown
Description of Work: They did 2 wall throughs, then took two weeks to return a quotation, which was double that of two other companies on Angie's List.
Rating Category
Rating out of 5
Debbie C.
01/2000
5.0
plumbing
+ -1 more
unknown
Description of Work: I asked them to call me before they came and they did.
Rating Category
Rating out of 5
quality
4.0
value
3.0
punctuality
5.0
Yes, I recommend this pro
BRUCE E.
12/1999
5.0
plumbing
+ -1 more
unknown
Description of Work: Quick, well spoken, very honest, did not try to get extra money out of her. Did a great job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
punctuality
5.0
Yes, I recommend this pro
11/1999
5.0
plumbing
+ -1 more
unknown
Description of Work: They actually talked me out of using them because the problem was city water and they said it would be a waste of her money. Shows incredible integrity.
Rating Category
Rating out of 5
11/1999
5.0
plumbing
+ -1 more
unknown
Description of Work: Responded very quickly to our call, brought in extra employees in order to complete the job. They knew what they were doing
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning
FAQ
HENRY GONZALEZ PLUMBING CO INC is currently rated 4.1 overall out of 5.
Sunday: 7:30 AM - 3:30 PM
Monday: 7:30 AM - 3:30 PM
Tuesday: 7:30 AM - 3:30 PM
Wednesday: 7:30 AM - 3:30 PM
Thursday: 7:30 AM - 3:30 PM
Friday: 7:30 AM - 3:30 PM
Saturday: 7:30 AM - 3:30 PM
HENRY GONZALEZ PLUMBING CO INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, HENRY GONZALEZ PLUMBING CO INC offers free project estimates.
No, HENRY GONZALEZ PLUMBING CO INC does not offer eco-friendly accreditations.
No, HENRY GONZALEZ PLUMBING CO INC does not offer a senior discount.
Yes, HENRY GONZALEZ PLUMBING CO INC offers emergency services.
Yes, HENRY GONZALEZ PLUMBING CO INC offers warranties.
HENRY GONZALEZ PLUMBING CO INC offers the following services: CLEAN MAJOR BLOCKAGE OF SEWER LINES, MINOR & MAJOR REPAIR WORK, PLUMBING REPAIR, BACKFLOW REPAIR AND SEWER INSPECTION. Full service plumbing company. We do everything from new construction to service.
We do not do wall, ceiling, or concrete patching. We can recommend other companies to assist.