GLASS PROS OF TAMPA

DO NOT USE! GlassPros installed a frameless glass shower wall on Sept 12th. On October 1st, the glass wall literally exploded. Glass was found in the hallway and nearby bedroom…this was not a crack and the glass fell - it exploded. Thank God no one was in the shower. We immediately called GlassPros hoping someone would come out and look at the issue. No one came. A manager didn't return my messages. The manager, Giselle, did speak to my contractor to tell him it must have been our fault. I only spoke with Giselle after calling the company multiple times. She also told me it must have been our fault, maybe someone hit an edge. #1. That did not happen. #2. If their glass doors/walls can break with just a mistaken hit on it, I wouldn’t want them installing my shower wall. I spoke with the owner, Edel Mena, who explained he would give me a $250 discount on replacing the $1205 wall I already paid for. If he thinks I would give him another $1005 to put in a product that I no longer have confidence in, he must be crazy. He kept saying “I can’t replace your wall for free…you can’t have a shower wall for free.” I PAID FOR A SHOWER WALL - it no longer exists. When I suggested that it could have been a mistake during install or poor glass quality (which other construction experts and a simple search on Google tell me are a legitimate possibility) he wouldn’t even consider that. Why didn’t he send someone out to look at it? Because he doesn’t care. He is making his assumption and sticking with that. Go to glass.com and search "exploding glass", it is obvious this is a real thing and absolutely could have happened to us. Initially, the service was good and we were happy with how the project turned out. During our remodeling project, we actually had 2 showers fitted with glass by them. I am praying that the 2nd one doesn’t explode also. There is another customer, Keith, who gave a very positive review about their service which is one of the reasons we went with GlassPro. I WISH I had gotten the same service! “I had a frameless shower door installed. I had a couple issues with the install that were totally out of glass Pros control they were manufactured defects. Glass Pro stood with me through the whole problem they came back time and time again and rectified everything until the job was good. This company is very reputable friendly and they stand by their work 100%.” Why isn’t it conceivable that maybe MY frameless wall had a “manufactured defect”? Why didn’t GlassPros “stand with me”? Why don’t “they stand by their work”? I am so sad. We don’t have $1205 to throw away. All I can do now is warn you with my experience. It’s one thing to make a mistake and install a poor product, but it is entirely another to not take any ownership of that and leave a customer out to dry. That is poor business. I wish I had asked if they were bonded and insured for issues like this. GO SOMEWHERE ELSE TO GET YOUR GLASS INSTALLED!!!

Eric came to my home to provide me with an estimate. I told him specifically what I wanted. He said that for Impact Resistamt Windows and Sliding Doors, he needed to take the measurements and submit them to another company who determines the thickness of the glass based on its size. He said I would get the estimate in about a week. Once I got it, I found it to be much higher than any of the other estimates I'd gotten. In addition, there was still the unknown charges that may be applied in the event of damages. I decided not to use this company.