FENCE OUTLET

I purchased material to install a vinyl fence. Upon installation noticed that wrong materials were loaded on my truck. I called to get them swapped out. They said I needed to come in and exchange the materials. I informed them that I lived over an hour away and if they could ship the materials to me (small items) rather than me drive over 2 hrs for approximately $15.00 in material. They said no. Wow. Could not believe that they would not accommodate a customer who just bought over $800 worth of material on a mistake they made. Will not being going back or recommending this company for any work

We are currently waiting for our fence install that was supposed to be today (5/11), but instead they pushed it to Saturday. Here is the story. Everything seemed okay with the estimate. We liked the sales rep and decided to go with Fence Outlet. It took longer than expected to order the permit for Temple Terrace, and when we called to ask about the status we were told by Moe that it was still pending. She also stated that Temple Terrace is known to reject them. Once we got off the phone, we navigated to the Temple Terrace website to discover the permit was approved days prior to our phone call. We called Moe immediately back and informed her that it was approved. A few days go by and we get a phone call letting us know that our fence would be installed on 5/11. 5/11 is here now and around 10am I noticed no one has shown up to install the fence, so I called Fence Outlet. Moe told me they were probably in the back loading the items and she would find out when they would arrive. Roughly 15 minutes later she calls me back and lets me know that the install date will be moved to Saturday. We got no notification of this being moved and just found out when I called. Of course I am upset and asked to speak to a manager. A few minutes later I get a call from the assistant general manager, who told me that their crew was behind on a job and would be installing my fence on Saturday. I asked about Thursday and Friday and he stated that they would not be moving other customers schedules and it was their policy. This is not fair at all. My fence was next in queue to be installed, but now I feel that Fence Outlet said pretty much said the h*** with me. With another company they would have installed ours next, like it should be. I even moved my work schedule around to accommodate Fence Outlet. My wife also called and the assistant general manager told her that its either Saturday or they cancel the project. Very unprofessional.

They placed the blame on the City Hall that delays the authorization for installation. The City has already authorized the installation after verification. They claim that they have no material to deliver. Waiting for almost 45 days and now they say that there is no deadline for installation due to lack of material !!! What to do now? Cancel the installation and ask for the $ 250.00 dollar refund.

While the gentlemen who showed up to perform the work arrived on time and were polite, and did a fine job (for the most part) of installing the fence the poor rating is due to them hitting a (VERY) well marked data cable in my yard. I asked that they have a manager reach out to me as it will require several hundred dollars and several hours of work to repair. I also reached out to the estimator I had dealt with. The manager did call, but at the very moment their foreman had questions. I asked if we could speak again in 15 minutes. He agreed. I then called 4 more times throughout the day trying to get ahold of him as well as reached back out to the estimator. It has been 6 days since the install and I have not heard from him. I have continued to reach out for a resolution. Overall the fence is as expected and I will be happy to modify the review if the company reaches out and makes arrangements to correct their damage.

While the gentlemen who showed up to perform the work arrived on time and were polite, and did a fine job (for the most part) of installing the fence the poor rating is due to them hitting a (VERY) well marked data cable in my yard. I asked that they have a manager reach out to me as it will require several hundred dollars and several hours of work to repair. I also reached out to the estimator I had dealt with. The manager did call, but at the very moment their foreman had questions. I asked if we could speak again in 15 minutes. He agreed. I then called 4 more times throughout the day trying to get ahold of him as well as reached back out to the estimator. It has been 6 days since the install and I have not heard from him. I have continued to reach out for a resolution. Overall the fence is as expected and I will be happy to modify the review if the company reaches out and makes arrangements to correct their damage.

David was prompt, wrote up proposal; amount quoted was same as company we chose instead. They had A+ on BBB but had a complaint. Felt more comfortable with BBB and Angies ratings for Fence Outlet so went with them instead.

I did not use their installation services. However, the folks at Fence Outlet Tampa are great! Customer service was excellent from ordering to delivery to returns. Very pleasant & courteous staff willing to work with your needs. I highly recommend checking them out.

Salesman came out in June 2016 to view project, we agreed on a price and signed for the job. He told 4-6 weeks to complete the job. No response to my inquiries about installation for months. 3 months later I get an email from him asking me to leave a positive review on Google. I replied they had not completed the job nor communicated with me as such not a great time to ask for a review. . Salesman said he would call back that day with an update... crickets... weeks...nothing... I had enough and filed a complaint with the BBB and finally heard back from this company to schedule the job. The fence was installed but the installers broke the sprinkler main and then scratched the fence posts during installation. The company told me they were not responsible for the sprinkler pipe (my water bill was $500 that month) what kind of company acts like this? they eventually replaced the scratched posts. 27 years in Florida and worst experience I ever had with a service oriented company. Read their reviews thoroughly, this incident is not isolated and they can't be bothered to respond to the review complaints. I would not recommend them if their service was free... absolutely terrible!!!!

Everything went great from estimate to installation. Very solid fence and gate.

Did not use Fence Outlet. A company that advertized on there truck “Free Estimates” is false advertizement. And then charges $50.00 during hurrican Irma for an esitmate that is price gouging during a state emergency. Their “Estimate was $5700.00 after I paid the $50.00 for the to come out. The other two Estimates I received( from Angie’s List companies) were $4700.00 and $4800.00 From their Web page See reviews for Florida Fence Outlet Inc in Orlando, FL at 1610 N ... Call Florida Fence Outlet for your free estimate and get started today! Fence Outlet providing quality materials at a low price in 5 Central Florida ... A company website that boast free estimate means nothing after a hurricane.

If I could give no stars, that is what they deserve. Over a month ago, James came out to speak with me about fencing and take measurements. He was very nice and told me I would receive an estimate very soon. Well, two weeks later I called him and he said he was waiting from the gate opener person for estimate cost, and I asked him to send me estimate very soon as I wanted to get on this project immediately. I texted him a few days ago AND called the company office on Falkenburg Rd, and it went to voice mail. I left a message asking for someone to call me. NO ONE CALLED BACK!! I initially called them because I saw them working and installing a fence next door to me. The job look very good. BUT this experience with their lack of customer service and ignoring me takes the cake! I even told James he had a week to get back to me and he didn't. I guess they don't want to do the job and also receive my disappointing and unsatisfied review. So sad, as I see their ads on TV and thought they would be professional. They ARE NOT!!

Short version – I do NOT recommend this company, the service is very bad, took them 4 months to complete the job. The final fence is good though. -Estimator came 3/25/17, told us installation would be 3 weeks out. -paperwork to us, signed and deposit made on 4/3/17. -Remove need for 1 wall of fence, our installation scheduling took so long, our neighbor had his fence done. Around 4/15/17. -change in proposal for change 5/19/17 - note the long time delay, Still not scheduled. -install date set for 5/30/17, note this is 2 months after estimate and promise of a 3 week wait But delayed because the company "forgot" to get the county approval. Promised a $150 rebate to pay for the boarding of our dog since we had an appointment on the reschedule date. -installation started 6/2/17, stopped that afternoon -estimator had to come out and address question of where posts should be, fence finished 6/9/17. -One gate was not the correct type, our dog got out the 2nd day. -called 6/14/17 to report the problem, was told a new gate would be ordered. -bill sent to us, new gate had not been installed yet and $150 was not taken from the total. -called many times, new gate installed 8/2/17, 2 months after installation 1st started and 4 months after estimate.

First day, communication troubles, second day all went perfectly. Finished product of good quality and installation.

Excellent, all went as planned/scheduled.

Their installers were fantastic. When you review the paper work, the proposal, you need to make sure you ask all the questions because I had two different quotes on the same proposal. When I approved it, I signed at the bottom and I thought we had a discussion, which he didn't recall, that I wanted a different type of fence. The solid PVC fencing went up instead. At that point, they had such a hard time installing it because of underground rocks or other situations. I don't know, I wasn't there, I let my husband do that one, which was a big mistake. I was going to have them pull it out and redo the panels. It just would have been a disaster. Does it look nice? Yes, it does. It just was not the design I was looking for, the design I thought I was getting.

It went great, I will hire them when I have my funds.

They got the fence done in time frame they promised, however they tore the yard up and didn't level out under the fence leaving some holes. We called a couple of times regarding the workmanship and the salesman now states its not his problem to call the installation team, its their issue. We called the installation team to no avail, they do not return any calls. Wish we would have used other company we got quote from.

Well first they showed unannounced while I was at work and did not have the HOA permission yet. HOA manager called and I had to ask them to cease work immediately and remove what was done until I got the HOA approval. Once installed, we noticed some bars had small bends and the main supports were slightly off center to allow fitting of the length of each piece. I was not informed of this until it was done and had no option once it was cemented in solid. Not only once did they break the irrigation line, a second time the broke a main and we had to work a new water line around the main post given the post was already cemented in. I asked why the ground wasn't dug slightly to ensure there was no line there, but got no good response. Basically, the job was rushed, very rushed. I'd say it was about them doing jobs fast, not slower to ensure quality. Some screws were missing on the fence and rather than call, I just went to True Value to do it myself to save the aggravation. To their credit, they did offer us a few extra ball tops for the corners free of charge. And I'm adding this review now because all the regular flat caps have lost their paint and are all bare, while I noticed many were put on without a hex screw to secure them - again rush job and poor workmanship. I had a local vendor well known in the "USA" and Bradenton area who gave an estimate about 100$ more but I went cheap and it cost me. Lesson learned. Ultimately, they finished the job okay, but I would not be confident in ever recommending their product installation. If do it yourself, perhaps it would be different.

I STARTED THIS REVIEW BACK IN SEPT 2014. Sorry for the completion delay. I started looking for a fence company on Angie's List and with the Better Business Bureau. Although the reviews were mixed I thought I would give them a chance to make a presentation. The salesman was very patient with me as I had a great number of questions. He made several trips to my home during my three + months decision-making process. He brought samples and I was pleased with their product. The product seemed good (I have only had it installed for about four weeks so it is too early to say). I was also re-sodding the entire backyard and was very specific on the timeline I needed to have the job completed because I wanted the fence in before my sod installation. Most important to me that I stated over and over again and had written in the contract was that the fence be as close to the ground as possible because I have 2 small dogs less than 10 pounds. I was also concerned with some of the fencing companies that use contract employees, which is something I specifically did not want to deal with. They assured me that their employees are actual employees of the Company. Their price was competitive, they provided proof of insurance and Worker's Comp. (which I confirmed) as that also was important to me. My son was paying for the fence replacement so I accepted their bid which was a few hundred dollars lower. I WISH I HAD SELECTED THE OTHER COMPANY I PREFERRED (FF)! The project was a nightmare from beginning to end. They did not have Florida Sunshine Locate come out to mark the property prior to the expected date of commencement. I asked and they said there was a delay in that process but they wanted to continue. I told them that they absolutely were not to do anything on my property, not set foot on my property until this step was done. The Sales Staff did a good job of selling the package but installation dropped the ball. The worker's installing the fence spoke NO English. This would not have been a problem if there was a supervisor/foreman overseeing the project but there was none. They took out the existing lumber fence but made no attempt to rake level or smooth out the ground at the fence line before putting down the new one. THE GAPS BELOW THE BOTTOM RAIL WERE A BIG PROBLEM FOR ME. Trying to speak with the workers was a waste of time. I spent so much time on the phone trying to contact someone in charge of installation. The only person I was able to contact was the Sales Rep. The ground under the post was not level, they wanted to leave big chunks of concrete in my backyard from where I had asked them to dig out and fill the old post holes, they destroyed whatever grass remained in the back leaving mounds of brown dirt everywhere from the post holes. The gate was not level on the bottom and one side 3 inches higher than the other. I called the other Company I had considered (FF), to see if they could come out and take a look and see what they thought of the work before I paid Fence Outlet. They could not come because they were busy but gave me the name of a Company specializing in fence repairs. The owner came out right away. He told me everything that needed to be corrected by Fence Outlet. Of course this cost me money. He looked at the gate and told me part of the problem with the gate was that it had been INSTALLED UPSIDE DOWN! I called Fence Outlet and finally spoke with the Regional Manager who assured me that there was no way the gate was upside down. After much prodding he came out and sure enough? The Gate WAS upside down. I expressed all of my concerns about the project and he promised to have the team come back to make the corrections. I told him I would be withholding final payment until then. They sent back the same team. Still no foreman/supervisor I told the Salesman I would not be paying until I see one. One called to ask if the work had been completed to my satisfaction. I told him I am not a fence installer, have no idea what I am looking for and when some supervisor/foreman came to check the job, I would be glad to pay. He came out a few days later. I had to push back my sod installation and I could not even let my dogs in the backyard as it was a dirt mess. Unless you want to supervise the project, know about fence installation and are planning to re-sod the entire area when they are finished, beware. Lesson learned? trying to save a few hundred dollars, ended up costing more.

I was disappointed that the original install date estimate given by the sales person was off by three weeks but understand that rain for twenty one days straight can have a detrimental impact any type of outdoor work. The guys came out when promised. We had some questions about the correct positioning of the fence line they created using string. I spoke with a supervisor by phone. They backed off, went to another job and gave us the time to figure it all out. They came back when promised and did a great job of installing our fence. It's nice looking, sturdy and just what we wanted. These guys know fences! I would definitely hire them again. We were working under a tight deadline because we were selling our house. Fence Outlet understood and moved mountains to make sure the new fence was in and inspected before the new survey was done.

Originally we were not satisfied. We talked with Matt Eckhoff he is the Director of Sales and he brought his crew from Tampa. Originally we had the crew from Northport and they did a terrible job. The dogs were getting out. Matt stuck to his word and made sure that everything met our satisfaction. The Tampa crew did an excellent job. It was Bruce's crew that completed the job for us. They actually went above and beyond under the direction of Matt.

Very bad. After I told them to proceed I asked if they were going to field measure and they stated they were too busy. I then asked if they would take liability if the material was wrong and they said no. After dealing with the first round of unprofessionalism I came back and accepted to deal with one of their recommended subcontractors that would come measure and order correctly. They had an installer call me named Mike Roy and after his new price increased by 25 percent over the original quoted price, my wife and I decided to proceed. We paid him 80 percent of the value and then he skipped town with $2000. After getting a detective involved, and being without our pool for a month, we were supposed to get a refund check in the mailed on Monday, then tuesday, and now thursday. We will be lucky to get our money. While this has been happening I asked fence outlet to do 2 things to make it right-give us fence at cost and get itninstalled this week. I met the estimator on Saturday and he called me Monday stating the price for PVC (which they have in stock) would now be $4400 and be another 3 weeks before they could install. I asked for the mangers number and called and left a message. He called me back the next day and stated since he had no contract with us he was not going to do anything we asked for. I told him to watch for the review online. My wife and I are very disappointed with our experience. We also found out later that we are the 3rd or 4th victims of this same "referred by fence outlet " installer. Beware of doing business with Fence Outlet in Port Richey FL!

Our first meeting with the salesman went well. We signed on and were told the job would start in a few weeks. Over a month later they began the job. We were told they were waiting on materials. The installers are apparently paid by the job so it was rushed. When we realized they were at least 6" off the property line they refused to move the posts they already installed so our front view from the driveway is off center. We paid per panel and this new measurement was under what we paid for. They brought the wrong caps, no handles, scratched some of the posts which are dark brown and cannot be fixed, They cut diagonal support strips for the gates onsite. You would have cut a finger on the jagged cuts they made which also looked terrible. When I called the office the day they finished I was told to contact the salesman. We spoke briefly and I was assured they would finish the job correctly. Two weeks passed with no contact. Then I found out our salesman quit. Chris told me before the job began to call him with any issues. After leaving a message for Chris no return call was made. Finally someone calls to schedule a return trip and brings the correct caps, handles and recuts the support strips. This took 2 weeks and 2 trips out. I then receive the balance of our invoice in the mail and they had marked it "past due"! I would not use this company again.

This was an awful experience. I had to hound them to finish the job. They showed up, started, then I didn't see them for 3 weeks. They only returned because I kept calling. They didn't even finish the work and I received a notice they were putting a lien on my house for the work! I didn't even have half the work done! WOW! I called over and over and the promises they given are always 'forgotten' or I'm treated like a nuisance. It was only after all this was over that I looked them up on line and discovered that they are chock full of complaints. I wish I had done my due diligence before. I would have saved myself a lot of hassle.

From first contact at their facility, to the estimators arrival at my home, to the install crew completing the job, this is a first class operation. The price was competitive. The install was fast. I will be using them again in the future to make additions to the current fence.