Coastal Green Energy Solutions

We contacted Coastal Green Energy Solutions in March 2024. The owner, Saesha North, was very knowledgeable so we signed a contract on May 15, 2024 for an order of 10 windows, 2 sliding doors, 2 hurricane shutters and the installation of those. We paid a deposit of $17,461 on May 15 and were told the whole process would be 10-12 weeks, with the installation done by August’s end. After we signed and paid, we asked for the order confirmation for the items but never got it. In June (4 weeks in), we reached out and were told that they would get back to us. We never received any updates. At the beginning of August (11 weeks in), we contacted them to schedule the installation since the timeline was ending. We got the same vague answer and never got a further update. We’ve tried to reach out to them multiple times (emailing, calling, texting, Facebook) but either got vague or no answers. We got excuses that they were too busy or out of office, and empty promises of future updates. The office phone is disconnected and the owner is screening our number and not answering her cell. We were understanding at first but now it’s simply unprofessional. We feel we’ve been scammed.

From the salesperson to the installers to the service man…Coastal did an excellent job. I am very happy with my new windows AND…they sent me the most delicious chocolate chip cookies as a thank you. Marie I

After paying Coastal Green Energy Solutions $10,000 for new windows 6 months ago, they finally made an apointment to install and now they are no-show and won't answer my calls. I certainly feel scammed by them. Do not give them cash or checks or you will be in the same boat. This is not how to treat the elderly.

Everyone I encountered from coastal Green energy solutions were very knowledgeable and professional. I was given a date of 12 weeks and my windows were installed right on time. Any time I had a question, my salesman was there with an answer! Great team awesome company!

Almost a year later .. both doorss still do not work properly..lock stuck shut and can not open … light showing through top of door which allows air in and out .. nothing but agonizing phone calls that are not returned.. Eric the owner … definitely not a man of his word !!!!

My window project was flawless from start to finish.

The installers did a great job! Quick and painless and they totally cleaned up the areas when they were done. Very professional and high quality! I totally love my windows and it is the best investment! I didn’t realize what a significant impact it would make both inside and out! The rooms feel like a new home! I’m planning to purchase more from this company in the near future!

It went great. Salesperson was very thorough with his presentation. The people were professional all the way through. They gave us several option for the payment method. I referred them to a couple of people I know.

They did a great job. From the start of the appointment, they did not pressure me in any way. They approached it from the point of what would solve my problems and they got it done in a timely manner. They were very clean, neat, and tidy and I would highly recommend them. I would definitely hire them again and I plan on hiring them again.

My husband and I are not sure who to reach out for this. We feel because he is in the military that we were taken advantage of and we need a resolution please!!! Do not recommend Coastal Green. There has been nothing but deception and lies since SAESHA THE OWNER came to our home. Stood on our front steps and promised us no payments for a year as an incentive to buy with her. That was a LIE. Then telling us our electric bill would go down to the amount of what we would pay on the loan. Well, that hasn’t happened yet. In fact our electric bill has actually increased. So that’s another LIE. After they “finished”, there was a cracked window frame left to be fixed, missing a screen on a window and a strip that goes in between the screens. We were told the parts would be ordered and corrected. It took them over a month and us calling just for them to order the parts. I spoke with my county building inspectors, and told them about the issues that had been unresolved. Although the inspectors had pictures of some of the windows completed, they decided to not close out the inspection because the job wasn’t complete. Minutes after I hung up, the owner was calling my wife and was extremely rude on the phone because I didn’t LIE to the inspectors. The installer pressured us into telling the finance company that the job was completed, even with the issues, so the contractor could get paid, and we had to begin making payments right away, despite the dishonest promise from the owner of Coastal Green. When we finally spoke to the owner, it seemed as if she were surprised that the job wasn’t complete, like she doesn’t know what is going on in her own business. It took them a month to get the required parts on order, and with a one month lead time due to custom parts, put us at eight weeks from initial install to when the parts were available. They never reached out to us during this time to give us an update, we had to call them and kept getting the run around. Even now, no one can or will tell us anything about the one year deferred payments. The finance company says the contractor should have included some paperwork in what was sent over, and the contractor won’t talk about it. She actually ignores any of my wife’s text messages regarding the financing.

Unbelievable service from start to finish. The initial quote process was clear and helpful. The installation crew was professional, incredibly clean and polite. The office team has been great. I had windows installed in the back of the house two years ago and it was awful. I wish I had used Coastal Green Energy for all our window needs. We would have saved a lot of money and headache. Also, we got our first energy bill with all the new windows and our bill dropped $180!! Can’t say enough about this experience.

Excellent job I just Referred to my sister to get windows.