Chet's Termite & Pest Management Inc

We had been invaded by german roaches due to bringing home some boxes that were infested. We could not even slow them down so we asked around about an exterminator and looked some up online. We found Chet's and had them come out. They have been treating our house and yard ever since. I liked that there was no spraying or bad smelling treatment. There was the orange gel or paste that they put around our kitchen. The best part is it worked great and within a few months we were roach free. I would advise anyone that needs this service to call Chet's. They do a great job. Frank comes every other month to make sure we have no repeat of the problem. Thanks Chet's and Frank for your job well done.

I was impressed from my first call to Chet's. Carol answered the phone and she was professional, helpful and answered all my questions. After calling a few other pest control companies I decided to schedule with Chet's. Eduardo came out and he was a delight. He was customer service focused and explained the whole service to me before he started. I have 2 very curious kids and he let them follow him around, talk his ear off and showed them step-by-step what he was doing. I would HIGHLY recommend Eduardo and Chet's to anyone looking for a pest control service.

They keep my home pest free! Every other month they come out and spray around the outside of my home. I’m on their annual termite treatment list and they come immediately when I call about any pests. I have used them for years.

We had a contract with Chet. My tenant complained about the continuous roach problem. I called Chet. The manager said the price did not include German roach treatment. He said the tenant would need to prepare the kitchen cabinets and all the German roach infested area beforehand. I told him my tenant did not like their service and we want to cancel the contract which just ended the last quarterly treatment. I then ordered German roach treatment on Amazon. It has great review. My tenant said the German roaches were all gone after just one month. But then two months later, I got a bill from Chet. I called them about the bill. It turns out they called my tenant to schedule for treatment. My tenant told them that her landlord cancelled the service. They still came out while the tenant's mom was there and did not know about it. Chet's attitude was very bad and insisted that I still would have to pay them. They said to cancel the service it has to be a written notice. I asked why the manager did not mention it when I told him to cancel it on the phone. They said it was on the contract. but I did not see it. Even their web site did no mention anything about the written cancellation. I did not want a continuous fight with them (not worth having more headache) so I sent them the payment. It's amazing that I spent $45 on Amazon for a year supply of German roach treatment and it worked within a month. No kitchen item removal or preparation, she just placed the tablet and the gel where instructed. I would have to pay many times more for Chet's and not knowing it if would work or not.!

Everything went as described. One sprinkler head was damaged and Chet's fixed it.

About four hours later Kenny came he was very friendly. He confirmed that we had subterranean termite. I ask if Chet’s would honor their guarantee. He said they would. I called Carol on December 13, 2017 and explained my problem. She said they would retreat my home. Also she said they would refund my entire initial investment. On December 15, 2017, Kenny came and treated my home and gave me a a check for my entire initial investment. I’m a very happy customer.

Amazing. We ended up hiring them monthly after our first treatment.

Perfect! david even removed a downed tree limb!

It was a one time package and I think it was about $400. It was punctual. They were responsive. They were a little on the expensive side. If it was a less expensive service, they would have got an A.

Termite treatment was as expected. Insect treatment was careless when removing outlet covers.

The tech, Michel is thorough, personable, and always punctual. We appreciate his diligence.

Great! I gave them a moderate grade for timeliness because the rep who became to do my estimate was very late. He did call, but he was 45min late, causing me to.m be late for work. However, Michael, who came to do the initial treatment, was early! And he was awesome - personable and very knowledgeable.

All interactions were very professional and the respresentative was very knowledgeable. Pricing was very competitive and I was happy with the services provided.

The extent of service not as quoted, execution of service negligent and now they're telling me they'll send me to collections Quote - Karl provided a quote for preventative termite treatment for the entire house. Karl stated at the time of quote that there were no active termites, noted that the attic structure looked great and showed no evidence of termites but noted an area of past termite damage in the wooden dining room ceiling. He explained that termites are like gypsies and come and go. Due to foundation change/level, drilling would take place between 18" x 18" tile at the expansion joint in both the dining room and laundry room. Laundry room had a water heater, washing machine, and pipes in plain sight. I decided to proceed with treatment as a preventative measure. Saturday, 7/15/2017 treatment date- Kenny was irritated that Karl had not noted in the diagram for him that drilling would need to take place in the house. I had to tell him which walls Karl said would need drilling. He drilled in the dining room two to three inches from the wall and damaged a number of tiles in the process. My house is being renovated. Once baseboards are installed, these holes will not be covered. Kenny did not treat laundry room at all for fear of bursting pipes. (shouldn't Karl have known this). The expansion joint in the laundry is not treated. I was never walked around the house and never expressed that I was happy. After Kenny left I noticed the tile damage. Sunday, 7/16/2017 - Chet’s office is closed. I stopped payment and emailed the company at the email address provided on their service invoice, attached two illustrative photographs and asked that someone contact me as the work performed was not to the extent or quality expected. This was done after other people learned of my experience and observed the damage. Monday, 7/17/17, I called the company and spoke with Carol. She said they had received no emails in any of their email boxes and gave me a different email address to contact her. I spoke briefly with her and asked if maybe Kenny didn't have the correct tools to do the job. She was obviously very frustrated and I stated she was borderline rude. Said she needed to speak with the employees and call me later in the day. I forwarded the email to the new address. Later the same day, Carol called and I immediately informed her that I had a previously scheduled business meeting in 8 minutes. She: - acknowledged she expressed frustration toward me in the earlier telephone call Carol - she said Karl warned me of potential tile damage. /// There was no warning - she said Karl leaves it up to Kenny to decide where to treat and where not to treat. /// Shouldn't Karl provide accurate quotes? The washer, water heater, and pipes are in plain view. The quote was for treatment of the entire house and the room was not treated. - she advised me that she always tells customers that there is the potential for damage, alluded that should have known of potential tile damage, stated that some tiles chip more than others and she stated that the contract excludes her company from responsibility for damage. //Shouldn't this information have been provided by Karl verbally, in the quote, in their brochure/paperwork or as an exclusion in the contract? Should the drilling have taken place where it could be covered with baseboards? - She commented that she may be able to "help out" with the cost of the repair if not too much, asked about the extent of the damaged and said she only saw two photographs. /// The two photographs were illustrative. Tuesday, 7/18/17, I followed up with additional photographs of damaged tiles and the laundry room with water heater, washing machine, and pipes in plain sight. I also asked a number of questions, including where the repair estimates should be sent. I explained that due to the number of photographs and file size limitations on email, the photographs had to be sent in multiple emails. Sunday, 7/22/17, I followed up to inquire as to whether Carol received my emails. Monday, 7/23/17, Carol responded that if I don't pay them the full amount, they will send me to collections and they will take no further action. Tuesday, 7/24, I filed a complaint with Better Business Bureau in hopes of resolving this in a reasonable manner. They didn't perform the service to the extent quoted and I incurred damages. I'm attaching a few illustrative pictures of damage and picture showing water heater, washing machine, and pipes in plain sight

Our technician was Danny Gibble. He was very responsive and explained the entire process. The tenting and clearing of the house was exactly as described. When we arrived home our water had been turned off. When we checked we found that an exterior spigot had been damaged during the tenting. The workers came back to the house within an hour of our return to repair the faucet, but we had already repaired the line ourselves. I really appreciated that they came back to repair the line. I wish they had left a note explaining the damage and when they would be returning as it would have minimized the frustration of having no water at the house until the repair was completed.

went well. they did a professional job. have seen no sign of termites since treatment.

Awesome techs and office staff.... they always make you feel like the customer does really come first.

Great... My tech Mike is always prompt, courteous and efficient...

TECHNICIAN IS ALWAYS PROFESSIONAL AND SERVICE IS EXCELLENT.

Always responsive. Recommended a great exclusion service. Helped us get rid of some problems left by previous owners.

Technician (Michel) is always punctual, friendly, and thorough.

He found where the ants were coming in treated the problem.

I was pleased with Chet's customer service. They explained the type of ants I had and how they needed to treat to get rid of them. I also had them do a free termite inspection, and they didn't find any termites. I feel like they are honest, which is a relief. I had contacted another company who sent someone to my house and told my tenant that in addition to the ants, we had termites and a rodent infestation - which was complete BS and an attempt to get me to pay for services that were not needed. Chet's is trustworthy!

Excellent. Office and field staff is very thorough about following up on paperwork, reminders of prep work that needs to be done and multiple personal visits to the property to explain procedures, go over what needs to be done in advance and post-treatment inspections. Good company, very easy to work with.

Very well. People called ahead and showed up on time. Followed through with a call to make sure everything was to my satisfaction.