Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

CAROL ELKINS PROFESSIONAL CLEANING

4.6(
120
)

House Cleaning

About us

FREE CLEANING WHEN YOU REFER a new client after their 3rd cleaning. AND 10 % OFF FOR ALL NEW CLIENTS, I WILL BEAT ANY WRITTEN ESTIMATE FROM ANY ANGIES LIST PROVIDER. SATISFACTION GUARANTEE I am PET FREINDLY ,and an owner operated small business since 1983 I am the only person you will have to deal with.. My prices are lower than the agencies & most other small cleaning companies. I use green products & supply everything needed to clean your home. , and flexible scheduling. Emergency service available for an extra charge , depending on availability. I take calls on nights & weekends * ask about guarantee.

Business highlights

42 years of trusted experience
Women Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

House cleaning, basic pet care ( feeding, letting out & bringing back in) , ask for more services

Services we don't offer

I DO NOT DO PRESSURE WASHING, GROUT CLEANING, SCRUB BASEBOARDS, WASH WALLS, OR WASH BLINDS.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check

Reviews

4.6120 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
3%
3
4%
2
7%
1
11%
Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.7
punctuality
4.9
Write a review
Showing 101-120 of 120 reviews
Chris N.
10/2016
5.0
house cleaning
  + -1 more
Everything has been fantastic!
Description of Work: As a family of 4, with 2 working parents and 2 active kids, it was amazing how hard it was to find time to just clean. She has helped tremendously! She comes to the house once a week and we finally have our evenings back!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Susan B.
06/2013
2.0
house cleaning
  + -1 more
See above.
Description of Work: She came out for a look to give me an estimate and we set up a time to come out for the first cleaning. She called me the day of to cancel and then I never heard back from her. Carol was very professional and cordial when she came out for the estimate, but I was disappointed that she never called back to reschedule.
Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
2.0
Response from CAROL ELKINS PROFESSIONAL CLEANING
I am sorry I had to cancel that day , I was home in bed sick the whole day , the next day was very busy with clients and a Dr. apt. squeezed in . When I went to call you that evening I could not find your number, I knew it was a cell phone number so I was at a loss. What I don't understand is, if you were so disappointed , why didn't you call me ? I also am puzzled as to why you say in your review that I was "very professional , when I came out " and then give me a bad mark under "professionalism" in the ratings. You also told me the price I quoted you was good ,if it wasn't I imagine you would not have wanted me to clean., but you did not put a good rating on that either . In less time than it took you to post a bad review on me you could have called and gotten a new appointment, if that was what you really wanted . However , I am rather distrustful of people who say one thing to my face and have a different story when it is time to complain to others
Jessie H.
10/2010
5.0
house cleaning
  + -1 more
unknown
Description of Work: She was amazing! Our French Doors have never looked this good. Carol is very professional and takes pride in going the extra effort...and it shows!
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from CAROL ELKINS PROFESSIONAL CLEANING
Thanks so much for your report and your business.
DANA B.
03/2010
5.0
house cleaning
  + -1 more
Carol does a great job!
Description of Work: Weekly housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from CAROL ELKINS PROFESSIONAL CLEANING
Thanks for taking the time to post a report on my company. It is my pleasure to have happy clients.
marc T.
03/2009
5.0
house cleaning
  + -1 more
Excellent service.
Description of Work: We have started using Carol on a weekly basis to clean our home. She is great. Very reliable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Response from CAROL ELKINS PROFESSIONAL CLEANING
Thanks for the report. Hope your relocation to Ohio is going well.
SARA W.
01/2006
5.0
house cleaning
  + -1 more
unknown
Description of Work: Housecleaning - bathrooms, kitchen, vacuum carpets, made beds, dusted, swept and damp mopped wood floors.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
KIMBERLY I.
12/2005
5.0
house cleaning
  + -1 more
DOES A GREAT JOB.
Description of Work: She cleans my house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lily R.
07/2005
3.0
house cleaning
  + -1 more
SHE CANCELLED THE FIRST CLEANING AS AN EMERGENCY IN THE FAMILY. I UNDERSTOOD THAT. WE RESCHEDULED AND THE WORK WAS DONE. ON OUR SECOND VISIT, SHE DID NOT SHOW UP. I CALLED HER AND SHE SAID SHE COULD NOT COME, PROBLEMS IN THE FAMILY. SHE THEN CALLED AND RECOMMENDED SOMEONE FROM HER CHURCH AND THAT SHE WASN'T GOING TO TAKE ANY NEW CLIENTS AS THERE WAS TOO MUCH PERSONAL STUFF GOING ON IN HER LIFE. I WISH SHE WOULD HAVE BEEN MORE UPFRONT ABOUT THAT. WE DID NOT GO WITH THE ONE SHE RECOMMENDED AS WE ONLY HAD HER TO GO BY.
Description of Work: ESTIMATE AND ONE CLEANING. SHE DID BASIC CLEANING OF OUR HOME. SHE CLEANED, MOPPED, VACUUMED AND CHANGED THE BED COVERS.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$60
Response from CAROL ELKINS PROFESSIONAL CLEANING
UNFORTUNATELY, THE WEEK THIS HAPPENED(JUNE 13TH) SEVERAL THINGS HAD "GANGED UP ON ME". THERE WAS AN ONGOING CRISIS WITH MY 86 YR. OLD MOTHER WHO HAS ALZHEIMERS, MY BACK WAS BOTHERING ME, AND I WAS SUFFERING FROM LACK OF SLEEP, STRESS, AND EMOTIONAL EXHAUSTION. I LEFT WORD THAT A.M. AND GAVE INFO ON A GIRL WHO COULD BE OUT THERE THAT DAY. WHAT I SAID WAS... THAT I PROBABLY SHOULD NOT HAVE TAKEN ON ANY NEW CLIENTS, RIGHT THEN. DURING THE ESTIMATE, I HAD TOLD HER ABOUT MY MOM AND THAT THINGS WERE A BIT CRAZY NOW. ALSO, HER HOME REQUIRED A LOT MORE THAN I HAD ANTICIPATED (MY FAULT), AND SHE WAS AT THE OPPOSITE END OF TOWN (NOT HER FAULT) WHICH ADDED TO EVERYTHING ELSE. I LEFT 2 MESSAGES, TO AGAIN APOLOGIZE AND TO FOLLOW-UP ON IF THE OTHER GIRL WORKED OUT. HOWEVER, I NEVER GOT A RESPONSE FROM THIS CLIENT. I AM STILL TAKING NEW CLIENTS, BASED ON MY SCHEDULE, DISTANCE, AND DEGREE OF CLEANING NEEDED. I REGRET THAT THIS HAPPENED TO THIS CLIENT. I CAN IMAGINE HOW FRUSTRATED SHE WAS.
MONA LISA S.
06/2005
5.0
house cleaning
  + -1 more
I FOUND CAROL TO BE VERY PROFESSIONAL UPON OUR FIRST MEETING. SHE GAVE ME AN ESTIMATE FOR THE WORK I REQUESTED WHICH I THOUGHT WAS A REASONABLE AMOUNT. SHE'S BEEN PROMPT, COURTEOUS, AND FRIENDLY AND AIMS TO PLEASE. I AM VERY HAPPY WITH HER WORK.
Description of Work: WEEKLY HOUSE CLEANING WHICH INCLUDES EVERYTHING BUT THE BEDROOMS AND LAUNDRY ROOM.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
PAMELA L.
04/2005
5.0
house cleaning
  + -1 more
MY EXPERIENCE HAS BEEN WONDERFUL. SHE IS VERY GOOD AT CLEANING THE HOUSE AND MAKES MY LIFE MUCH EASIER. SHE IS VERY HONEST AND TRUSTWORTHY, WHICH IS SO IMPORTANT, IN ADDITION TO BEING FLEXIBLE, PROMPT, AND A VERY NICE PERSON.
Description of Work: CLEANS MY HOUSE ON A WEEKLY BASIS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
FRANK AND LINDA H.
04/2005
5.0
house cleaning
  + -1 more
PROMPT AND EFFICIENT
Description of Work: GENERAL HOUSECLEANING EVERY OTHER WEEK.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Eileen G.
04/2005
5.0
house cleaning
  + -1 more
I HAVE BEEN VERY HAPPY WITH CAROL'S WORK AND WOULD RECOMMEND HER TO ANYONE.
Description of Work: CLEANING HOUSE EVERY OTHER WEEK, BOTH FLOORS.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Richard D.
03/2005
5.0
house cleaning
  + -1 more
CAROL SHOWS UP AS SCHEDULED AND DOES A FINE JOB. SHE IS PLEASANT TO TALK TO AND REQUESTS THAT I INFORM HER OF ANY SPECIAL TASKS THAT I MAY WANT TO HAVE DONE IN THE CLEANING OF MY HOME.
Description of Work: BI-MONTHLY CLEANING OF MY RESIDENCE.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Joyce T.
02/2005
2.0
house cleaning
  + -1 more
I CALLED HER AFTER THE FIRST TIME OR TWO TO SAY THERE WAS HAIR AND DEBRIS IN THE CORNERS OF FLOORS, THE TUB OBVIOUSLY WASN'T CLEANED, AREAS WERE NOT DUSTED. SHE SAID WE SHOULD HAVE PICKED UP MORE SO SHE COULD CLEAN BETTER! I'VE NEVER HAD A HOUSE CLEANER WHO DIDN'T MOVE THINGS TO CLEAN! SHE CAME BACK TO REDO SOME AREAS THAT TIME.
Description of Work: CLEANED MY HOUSE AFTER AN ESTIMATE AND DISCUSSION OF WHAT WAS TO BE CLEANED.
Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
Response from CAROL ELKINS PROFESSIONAL CLEANING
TRUE ,I HAD ACCIDENTLY MISSED SOME CRUMBS ON KITCHEN FLOOR UNDER EDGE OF FLOOR CABINETS. HER GARDEN TUB I DID NOT DO BECAUSE SHE HAD TOLD ME THEY NEVER USE IT. (I HAD TO REMIND HER OF THIS) ADDRESSING HER RATING ME ON RESPONSIVENESS AND PROFESSIONALISM, THE ONLY TIME SHE WAS DISSATIFIED,(OVER THE MONTHS). I CALLED HER BACK IN A MATTER OF HOURS AND TOLD HER I WOULD BE GLAD TO COME OUT THE NEXT DAY FREE OF CHARGE TO FIX THE PROBLEMS, AND I DID. AS FOR PRICE, WHEN I GAVE HER THE QUOTE, SHE WAS SURPRISED IT INCLUDED UPSTAIRS. SHE WANTED ME TO HOLD A SLOT OPEN FOR HER BUT WANTED TO WAIT ALMOST 2 WEEKS TO CONFIRM, AS SHE HAD ALREADY HIRED SOMEONE ELSE. ADDRESSING THE ISSUE OF PICKING UP, I DO MOVE THINGS, I.E. CANISTERS, TOASTERS, ETC. AND CLEAN BEHIND THEM. HOWEVER, IT IS USUALLY ASSUMED (AT LEAST IN MY 20 YEARS EXPERENCE) THAT ADULTS PICK UP THEIR WET TOWELS AND CLOTHES OFF THE FLOOR, IN THIS HOUSE THE ENTIRE BATHROOM VANITY, COFFEE TABLE, AND DINING ROOM TABLE WERE COVERED WITH CLUTTER.
MANUELA B.
12/2004
1.0
house cleaning
  + -1 more
SHE WASTED MY TIME BY COMING TO MY HOUSE TO GIVE ME AN ESTIMATE. SHE WALKED THROUGH MY HOUSE FOR 45 MINUTES, BORED ME SENSELESS WITH HER PERSONAL STORIES, AND THE NEVER CALLED BACK. YOU NEED TO RE-EVALUATE THIS WOMAN.
Description of Work: SHE WASTED MY TIME BY COMING TO MY HOUSE TO GIVE ME AN ESTIMATE. SHE WALKED THROUGH MY HOUSE FOR 45 MINUTES, BORED ME SENSELESS WITH HER PERSONAL STORIES, AND THE NEVER CALLED BACK. YOU NEED TO RE-EVALUATE THIS WOMAN.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from CAROL ELKINS PROFESSIONAL CLEANING
THIS WAS A RATHER ODD SCENERIO....THIS LADY WOULD CALL FROM A BLOCKED NUMBER, AND NEVER WOULD GIVE ME HER LAST NAME. TWICE, SHE CANCELLED APPTS. FOR AN ESTIMATE. DURING THE WALK THRU AND ESTIMATE SHE TOOK 2 PHONE CALLS AND THE BABYSITTER INTERUPTED US.SHE WAS RATHER COLD SO THE ONLY CONVERSATION I HAD WITH HER(BESIDES THE USUAL SMALL PLESANTRIES, THAT CIVILIZED PEOPLE DO)WAS IN REGARDS TO CLEANING HER HOME, AND SCHEDULING HER,WHICH WAS NEXT TO IMPOSSIBLE. FINALY TO MAKE HER HAPPY I AGREED TO COME ON A DAY AT 4:30 PM WHICH WOULD HAVE ME LEAVING HER HOME AT 7:45 PM (WHICH I NEVER DO)SHE AGREED TO THE PRICE & WE HAD AN APPT,ONLY FOR HER TO CALL A WEEK LATER AND CANCEL! WHAT IS SO DISTURBING BESIDES, THE UNTRUTHS IN HER REPORT, IS THE EXTREME HOSTILITY EVIDENT IN IT. THIS IS A WOMAN WHO SAID SHE WAS A THERAPIST... GO FIGURE! WELL, I''M OF SOUND MIND AND BODY, HAVE A SENSE OF HUMOR, GOOD PERSONAL BOUNDRIES, DON''T LIE, OR CHEAT,DON''T DRINK OR SMOKE,AND HAVE NEVER BEEN IN A STRAIGHT JACKET
LOIS C.
11/2004
4.0
house cleaning
  + -1 more
unknown
Description of Work: 10/04 - MOVE IN CLEANING
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
JEANNE L.
08/2004
5.0
house cleaning
  + -1 more
SHE DID SUCH A GOOD JOB I WILL BE USING HER SERVICE REGULARLY FOR BI-MONTHLY CLEANING.
Description of Work: CLEANING OF A LARGE HOME.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$72
Marilyn E. S.
07/2004
1.0
house cleaning
  + -1 more
SHE CAME OUT TO TAKE A LOOK AT THE HOUSE AND SAID SHE WOULD CALL ME LATER THAT EVENING OR THE NEXT DAY. SHE NEVER CALLED BACK. WHEN I TOLD HER THAT EITHER MY WIFE OR MYSELF WOULD BE THERE SHE SAID THAT PEOPLE AREN'T USUALY AT HOME WHEN SHE CLEANS.
Description of Work: ESTIMATE FOR HOUSECLEANING
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from CAROL ELKINS PROFESSIONAL CLEANING
THIS CLIENT, ON THE FIRST PHONE CONTACT, PROCEEDED TO TELL ME HOW THEY WERE NOT HAPPY WITH SEVERAL CLEANING PEOPLE THAT ANGIE''S LIST HAD SENT THEM, AND HOW HE HAD EVERY INTENTION OF SENDING IN A BAD REPORT ON THEM. A RED FLAG WENT UP, BUT I PROCEEDED TO SET AN APPT. FOR AN ESTIMATE, WHICH THEY CANCELLED 2 HOURS BEFORE. ON ENTERING THEIR HOME, I WAS OVERPOWERED BY THE SMELL OF LITTER BOX, BOTH SINKS WERE OVERFLOWING WITH DIRTY DISHES, AND EVERY AVAILABLE TABLE AND CHAIR IN THE HOUSE WAS PILED HIGH WITH CLUTTER, INCLUDING AROUND THE EDGES OF THE ROOM ON THE FLOOR, AND AN INCH OF DUST ON EVERYTHING. I TRIED TO POLITELY TELL HIM I DIDN''T THINK I COULD HELP HIM, BUT MAYBE, I WASN''T BLUNT ENOUGH.
KRISTIN S.
05/2004
5.0
house cleaning
  + -1 more
unknown
Description of Work: APARTMENT CLEANING.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
CINDY P.
03/2004
5.0
house cleaning
  + -1 more
TAKE THE TIME TO MEET HER AND EXPLAIN WHAT YOU WANT AND EXPECT. SHE UNDERSTANDS DEEP CLEANING ALTHOUGH IT MAY TAKE MORE THAN A FEW VISITS. SHE IS WILLING TO PLEASE A PICKY CUSTOMER.
Description of Work: RESIDENTIAL HOUSE CLEANING BY CAROL ELKINS. $55 FOR BI-WEEKLY CLEANING OF A 1600 SQ. FT. TOWNHOUSE.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55

Contact information

11511 Joshuas bend dr, Tampa, FL 33612

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM

Licensing

Bonded
Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning

FAQ

CAROL ELKINS PROFESSIONAL CLEANING is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

CAROL ELKINS PROFESSIONAL CLEANING accepts the following forms of payment: Check
Yes, CAROL ELKINS PROFESSIONAL CLEANING offers free project estimates.
Yes, CAROL ELKINS PROFESSIONAL CLEANING offers eco-friendly accreditations.
No, CAROL ELKINS PROFESSIONAL CLEANING does not offer a senior discount.
Yes, CAROL ELKINS PROFESSIONAL CLEANING offers emergency services.
Yes, CAROL ELKINS PROFESSIONAL CLEANING offers warranties.
CAROL ELKINS PROFESSIONAL CLEANING offers the following services: House cleaning, basic pet care ( feeding, letting out & bringing back in) , ask for more services
I DO NOT DO PRESSURE WASHING, GROUT CLEANING, SCRUB BASEBOARDS, WASH WALLS, OR WASH BLINDS.

Contact information

11511 Joshuas bend dr, Tampa, FL 33612

Service hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM