Caldeco Air Conditioning & Heating

The Caldeco installation crew led by Alex Myers (super guy) arrived on time and ready to perform the requested installation. The crew was VERY knowledgeable and performed the work with a high degree of competency. I would HIGHLY recommend Caldeco for all of my heating and air conditioning work.

Drain pans were not level and unit had to be re-hung properly. Work completed as quoted and satisfied with the results.

I am not sure of the date of the service, but he came out quickly. I could have called the company who put the unit in, however, if they could not do it correctly the first go, why would I call them back?

The entire process was professional and friendly.The technicians were on time, knowledgeable, efficient,detailed oriented, readily answered questions, seamed eager to please and cleaned up before leaving the house.When the downstairs A/C went out the next year in June of 2012,we called Caldeco A/C and again were very please with the install and the staff and technicians, who worked with us. |When in July of 2012, we were looking for possibility of mold in the house,Caldeco's owner, Rick Caldevilla, himself came to the house to inspect both A/C systems, which included the duct work. He gave us helpful suggestions on air venting and keeping odors outside. His visit and time spent was above and beyond what we expected. We will definitely call Caldeco for yearly A/C checks.

Had a bad compressor on a Carrier system. They arrived same day, were able to establish that there was some warranty coverage saving me $$, and completed repairs the same day.

I have been using their services for a couple of years since they installed my unit. They are a very honest, local company. Their prices are in line with everyone else, so I stick with choosing them for all of of my service needs

Jack the repairman was there when I got to my house. He was friendly and went right to work. He did extensive work to the unit inside and out and got the AC unit running within minutes. I had this problem 3 months prior and hired this company at that time. They had my history and Jack knew what had been done previously. There was no charge for his service or trip. This company is reliable, responsive, and excellent in every way. I will always use them with my AC needs.

Stephen Rivera was the service tech Caldeco sent out and in my humble opinion whatever they are paying him needs to be increased significantly. This young man represents your company well. He was very through, thoughtful, and professional. He went the extra mile in cleaning and servicing my air conditioner system.

They completed the installation of the new system in one day. Their technicians which are factory trained work together so efficiently, and their Sales Representative, Ryan, was also here throughout the day to make sure that everything went smoothly. They arrived on time and all of them were so courteous and polite and did a fantastic job. I can say the same for their office staff as well. I could not be more pleased with my choice of HVAC companies and I would use them again and highly recommend them to my friends and family.

Our A/C system, installed three years ago by Caldeco, stopped working at 4PM on a Friday. I called them and by 6PM the service technician, Greg, had arrived, diagnosed and repaired the problem. No muss, no fuss, no charge. It doesn't get better than that.

Job went very well. Called before they showed-up...on time. Service tech. gave some helpful hints on how to save money. Placing a screen ob the unit to keep leaves out and keepin drain are clear of debris. I have used this company before very reliable.

Once again, Ryan was knowledgable, thorough and extremely helpful; he took the time to make sure I was comfortable with the information he provided. We always use Caldeco for our A/C service, and will always call Ryan when we need new equipment.

Service provided was excellent. Called about 8:00 AM that my AC unit had frozen up. It was a block of ice. A Caldeco technician responded within an hour. Thoroughly investigated the possible causes of the freezing. Determined it was a coolant leak in the coil. Requisitioned a new coil and removed and replaced the old one within a couple of hours. The tech was professional and friendly and also provided tips on some things I was doing wrong that could have led to the failure of the coil. Overall I was very happy with the service and will definitely use Caldeco for my future needs (service or maintenance).

HAD TO WAIT A DAY TO GET SERVICE BUT IT APPEAR THERE WERE MANY REPAIRS TO BE DONE BEFORE THEY COULD FIX OUR PROBLEM. AFTER THEY ARRIVED EVERYTHING WENT WELL

Installation was performed on time and by courteous and efficient staff. There was a scheduling mix-up for a follow-up inspection and adjustment but eventual resolution was satisfactory. My only reservation is that the job seemed pricey but my circumstances prevented me from doing my own due diligence in the form of getting several other estimates.

When our A/C went out in January, it was no surprise. All of our neighbors had replaced their units over the past few years so we knew we were due. We called 3 A/C companies to get quotes on what we needed and ended up going with Caldeco. The Caldeco guy was good, calculating the size unit we needed based on windows, square footage and our 2 story, 2 zone home. He advised replacing the A/C unit & gas heater with a heat pump, but as we rarely use the heater in FL, we declined as it would have been a bigger bill and the heater just didn't have the hours on it that the A/C unit did. Because we opted to keep the heater, we replaced and updated the A/C unit with another Carrier A/C. Thankfully technology allowed us to update our system without replacing pipes (due to the new coolant system used). Very nice. Installation was quick--a half day. Caldeco was prompt, nice & efficient. The new unit is quieter, but hums at a lower frequency --and is right outside our bedroom. If we had to do it over again, we would have discussed the option for a quieter unit as this one sometimes bothers our sleeping. Caldeco has come out to see if they can muffle it, but there aren't many options for the unit we selected. Something to keep in mind for others considering a new A/C unit.

Two technicians, Patrick and Jerald from Caldeco arrived at the house around 8:30 on April 16 to begin removing our 40 year old HVAC duct board. After introducing themselves to us, they put on protective booties and came inside and closed all the air register grills to prevent debris and attic insulation from coming into the home. I warned them to be careful of an exposed ice maker line and the plumbing supply piping that was running through the attic and they said that they would. They explained what they would be doing and asked us if we had any questions to please ask them and they would be happy to explain. They then immediately got to work working in the attic removing the old duct work and supply lines. They told me that there were a lot of areas where the air had been leaking out into the attic and we agreed that that was probably why our energy bill from TECO had not dropped even after installing new energy efficient windows and doors earlier in the year. Since I have a Hip style roof, these guys didn't have a lot of room to get around. That process took about half the day. They broke for lunch and returned shortly thereafter. They then began to prepare the new register boxes in the garage where it was much cooler and then began to lay some of the new flex lines in the attic. That completed the last half of the day. It was in the upper 80's most of the day. The next day was forecast to be upper 80's and lower 90's. I felt for these guys. Some really tight areas to work in, hot and lots of insulation to wade through! Since this was an agreed "three day" replacement operation, my wife and I were prepared for two nights of having no A/C and suprisingly, with the help of fans, we were able to sleep relatively comfortably during the first night. The following day, Patrick and Jerald came out to continue installing the register boxes and the new "properly sized" flex duct lines that were engineered from the Manual J software program that Caldeco utilizes based on what their representative, Pepy Flores had created based on his first visit when he measured each room, factoring in the exposure from the sun and its angles and measuring each of the window and doors. I told the technicians where I wanted the supply and return flex ducts run to allow me to have some storage room in the attic as the old duct board was run right down the middle of the attic which precluded me from using much of the highest clearance areas in the attic for storage of my seasonal decorations and luggage. They said that would not be a problem and if they needed additional area, they would run those lines away from the area I needed for storage. They were all day in and out of the attic running additional supply flex lines and register boxes. After they construct each new register box they apply a silver HVAC duct tape to all the corners and seams and then they seal the entire box edges where air could leak with a gray mastic specially formulated and required by Hillsborough County Code to seal the system and prevent any air leaks in the future. This mastic stuff goes on with a brush as it has the consistency of peanut butter, but hardens up to provide an impenetrable seal which allows the register boxes, mixing boxes, air plenums and flex line connections to be assured of a no leak seal. Each flex supply line has an inner plastic (coiled aluminum reinforcement to allow the flex duct to keep its circular shape) that is installed at each connection point, sealed with a very high quality two inch HVAC duct tape, then the outer foil insulated liner is installed, zipped tied and taped again at the connection point and then mastic is applied to that outer connection. Essentially providing a leak free connection. By the end of the day all the supply lines were connected and Patrick told us we could utilize the A/C that evening as everything that related to the supply lines were connected. We told him we were prepared to sleep another night without A/C and, if needed, not to worry about trying to get us A/C for the night as we did not want them to take any shortcuts. Patrick said that all of the supply lines were connected and masticed and that they would return the following day to install the return air flex duct lines and the five registers to comply with Hillsborough County Codes for the necessary return air runs from each bedroom. They opened the register grills for us, told us we might get a few pieces of insulation blowing through during the night as some may have been trapped within the lines during the installation. We slept comfortably that night with air! A bonus for their getting the supply lines and boxes installed on day two. The final day, in the low 90's today, Patrick and Jerald returned promptly at 8:30 and began working on cutting holes in the ceilings for the return air duct register boxes and a return air central collection point near the air handler in the hallway. They installed new white grills on all of the registers throughout the house, including the bottom of the air handler plenum. They masticed the air handler plenum supply and return (above and below) to prevent warm air from entering and cool air from escaping. They hung all the flex duct lines from the rafters in the attic which not only is required by Hillsborough County Code but allows the ducts to hang freely to avoid kinks or air flow restrictions. They also allow me as the homeowner to get around up in the attic should I ever need to! Once they completed the job, I went into the attic to check their work. They said I was the first homeowner to want to go up into a hot attic to inspect. I told them, that is the only way I'll know if the work is properly done as I do have limited HVAC duct work experience. The work looked great! Nice job on mastic applications around all the joints and seals! Not easy to do! I checked the air handler duct board and plenum return duct board installation for good seal and everything was masticed well! The new white register grills look so much better than the old steel ones we used to have. Pepy Flores came by to check on the technicians each day and to ask us if we had any additonal questions. I must have emailed Pepy at least 12 times since the day we met with questions and request for more information and each time he promptly replied to each and every request! During the install, on occasion, when an item or two was needed that was not on the truck, the call was put out to the home office in Tampa and shortly thereafter another truck showed up with what was needed. Patrick and Jerald never missed a beat. After the job was completed, Pepy and the team let us know that if we needed any of the dampeners in the system (they are located in the attic on the mixing boxes for each supply run) tweaked to allow more or less air into the home based on our comfort requirements to just call them up and they ( Caldeco) would be happy to have someone come out and adjust them for us! They even said that should we ever have any other work done in the attic which might involve the possibility of having another company like plumbers or electricians require access and IF any ducts were in the way, they would rather have us call Caldeco to have the ducts temporarily disconnected to allow the work to be performed by the contractors and then they would come back out to reconnect the duct work. Also, if we needed a larger supply than was called for in the Manual J or just because we did not feel as if adequate air supply was beiing supplied to the room after opening the dampeners fully, that they would install a larger size flex duct if it was needed! What other company do you know that would work so very hard to ensure that their only mission throughout this experience was for us to be comfortable and happy with the work? You can count on Caldeco Air Conditoning and Heating to do a professional job with well trained team members who have a long history of employment with an outstanding company! Thank you Caldeco! You are highly recommended to anyone needing comprehensive A/C work performed like us! We are very comfortable and very happy with the way EVERY aspect of the job turned out!

The estimate was double the estimate I received by another company. Needless to say I did not purchase the unit from Caldeco.

Almost everything went perfect from appointment to completion. They are using paper-less system which is great. Signing the pad was problamatic and slowed down the process. Also the invoive did not automatically get to my email address. After two phone calls it finally arrived. I still believe it's a good system with possible improvements.

I'll be using them again around April. They have very courteous customer service. They're prompt and are very skilled techs who come out to clean the unit. I've never had a problem with the unit. I just have them come out routinely to clean it, as it should be.

The service technician was very knowledgable and spent two hours conducting a complete evaluation, adjustment and maintenance of a gas furnace. He arrived on time, was friendly and provided a full report on the condition of the unit as well as needed adjustments.

Air conditioning unit stopped working. A service technician came out pretty quickly after contacting them and fixed the problem.

The technician was very efficient and informative

John was on time and went right to work. He figured out the problem and gave an estimate of the repair. Repairs were done in less time than anticipated. Everything John needed was on the truck. He doubled checked the entire system before he left.

They were great. See story above as to what happened.