Cabinets.com

Cabinets arrived in great shape.

I contacted Cabinets.com several months ago to purchase cabinet samples. I received them immediately - literally within one day. The samples were beautiful and exactly the colors I was looking for. I submitted a quote for a free cabinet design for my large kitchen. The designer was lazy and it would take 2-3 days for her to make simple changes and get back to me with a new rendering. To top it off, she wouldn't follow my instructions and make the changes I had asked for. Third, she would make excuses for not getting revisions to me sooner because she had a dentist appointment, other customers, or was out sick. After dealing with this incompetent employee for 3 weeks, I complained to management and asked to be assigned to a new designer. The sales manager refused my request and kept her on the project. Once again, I asked for changes to the design and actually sent over a detailed cabinet design layout that another designer had created. I asked for it to be copied. The next day, the designer sent me over a new rendering that had 2 minor changes on it from her original and that's it. When I complained again to management, I was told they couldn't help me and I should go elsewhere. I find it shocking that a local growing company would be so unprofessional and willing to let a $25,000 sale go that I practically made easy for them to fulfill. Their designer did not have the skills (or attitude) to successfully design my cabinet layout so I found someone else who could do it instead. Then I gave that design to them to copy. How much easier could it be? By telling me to go elsewhere, they had basically wasted a month of my time! I'm the Chief Operations Officer of a reputable business here in Tampa and am appalled by the inept business dealings of Cabinets.com. From the research I did online, this is a small business run by young adults fresh out of college. I even contacted one of the managing members (LLC), but he hasn't even responded. BEWARE!

They worked with us although they don't ordinarily sell what they call kitchen cabinets. It came out really beautiful -- the master bath and the walk-in closet. It was very nice. We bought the preassembled cabinets and they were all square and everything fit.

unknown

My designer, Cally R., had brilliant ideas and was very patient as I changed my mind several times during the process. When the cabinets were delivered, they were treated with care and placed inside the house. I purchased the Deerfield style in both solid maple and cherry species, and our installer commented as to the exceptional quality and heaviness of the cabinets. Assembled they are truly beautiful. Mine are Deerfield Jupiter.

unknown

They were very good. Good design and warranty support.

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I wouldn't recommend this company. Shipping took a very long time, much longer than they told me upfront. The quality was ok, my contractor didn't like that the cabinets had to be assembled by staples - yes, staples! One packaged arrived damaged and I am working with them for a replacement. Worst, I sent them the model number and dimensions for an oven cabinet. The one they told me to purchase didn't fit and they aren't willing to work with me to get one that does fit. I wouldn't use them again.

Their customer service is great. They provide a very good product for the money. I ended up having to get a cabinet after the fact and my only concern was for that cabinet was they wanted to charge $250.00 to ship that $140.00 cabinet. They could do better with the shipping options.