American Van Lines East

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HORRIBLE EXPERIENCE; NEVER USE THIS COMPANY, IF THEY ARE EVEN STILL IN BUSINESS. In March, 2014, I was in FL., helping my 90-yr young mother sell her house, in order to move into my IL home. I contacted several movers and received estimates. I decided on American Van Lines East because the salesman, Roy, was very convincing and professional. Theirs was not the lowest or highest bid, but I felt the best company. I checked with the state and their credentials/license/insurance were all in order. They requested a substantial deposit, which we paid, via a credit card (thank goodness). I gave a tentative moving date, based on the fact that we needed to vacate the house upon closing. When it came time that I had an actual closing date, I called Roy. To my surprise, I heard a recording stating that the phone number I'd called had been disconnected....no further information was available. I had 3 other numbers, all had the same recording. The movers were located in Tampa, a 2 hour drive (one-way) from Mom's house. I had no way of driving over to the offices in Tampa, to find out what might be going on. After two days of phone calls and nothing but the above "disconnect" response, I decided that I'd better call Visa, to dispute the $850 deposit. The Visa agent also tried all of the numbers & agreed, something was wrong. I asked the Tampa police dept to please do a drive by to see if anyone was at the Tampa address I was given. They refused to do this. I had no way to verify that the company was still in business. Their state license was still in effect and their website was up, but I never could get through on the phones and the emails I sent went unanswered. Visa agreed that the deposit would be refunded to my Mom. We were very lucky that we didn't issue a check. Repeated attempts to reach this company failed. I ended up having to hire another mover (which was a very happy experience and I'd highly recommend Arpin Movers, FL. The tentative date I'd given the bad movers was May 15, 2014. On May 14th, I received a call from a woman stating she was confirming our move for the 15th. I told her that our move already took place, and that American Van Lines East had been unreachable. She insisted that I had a move scheduled for the next day, because my salesman, Roy, told her to call. This was the only communication I had with the company and the woman was very rude. I finally hung up. AVOID STRESS, DISAPPOINTMENT AND FINANCIAL LOSS.....DO NOT USE THIS MOVER. We were lucky, you might not be. AMERICAN VAN LINES EAST 9524 NORTH TRASK ST. Tampa, FL 33624 http://www.americanvanlineseast.net Customer Rep: Roy Phone: 813-269-9555 Fax : 813-269-8390 Email : info@americanvanlineseast.net US DOT: 1234455 MC: 521897 Registration #: FL IM # 1032

In April of 2013, I was provided a quote from Josh, the AVLE rep. He quoted 427 dollars to move us from Clearwater to orlando. On May 27, The movers showed up one hour and twenty minutes late with no calls or contact to inform us of such. The two movers forced us to sign an ADDITIONAL contract that absolved them from liability and informed us about extra charges that weren't previously covered, even though I had asked about that with Josh who had said they rarely ever impose anything over the quoted price. Bubble wrap and extra boxes were so overpriced and they knit picked everything we packed. This was only my 22nd move! They were very slow, even took a lunch break that they charged us for in the hourly pricing that Josh told us was not included in charges. They damaged my high end furniture and when we tried to submit a claim, they lied to us saying they would reimburse us after we filled out their claim forms and sent In pictures...as per THEIR request. After repeated attempts to recover damages, we never got reimbursed after a four month run around. We urge you to contact the greater Tampa BBB and check out multiple complaints on this company! There were almost 60 as of last summer. Do not confuse these people with other similar named reputable movers like I did. Once unpacking, we discovered my beautiful wall mirror, expensive artwork, and two boxes had been stolen. The new owners of our home contacted a few days later telling us saying the movers had LEFT behind things there so we had to eventually drive back over and retrieve them...at our expense! PLEASE DO NOT use this company to move you!!!