1-800-PACK-RAT

What can I say, the incompetency here is mind boggling. Or possibly, a calculated and formalized business process incorporating intentional misinformation. Whatever you are told by ANYBODY in this company, make sure you get it signed in writing, because the left hand and the right hand must be speaking disparate foreign languages to each other. When they quote they do not tell you there will be a fuel surcharge. Its in the fine print though. And when they send you the bill for $4,500 there is no detail in that bill. No indicating how the amount was arrived at. When they give you ANY date for anything make sure they verify it in writing via email and then call the next day to re verify the validity of it. Isn't this utterly ridiculous?? Well no, it's the reality of day to day business experience with 1-800-Pack-Rat I was told the 16th. I lined up labor 4 the 16th. When I called back in to talk about the youtube video on the undisclosed fuel surcharge, subsequent conversation revealed, well NO the 16th was NOT going to happen and the earliest date now was the 18th, but I could call in early next week and possibly they might be able to schedule the 16th. But we will put a request in to waive the Fuel Surcharge. I reorganized my labor for the 18th with a hold on the 16th. Then I got the bill and called back early in the week. Now its, sorry, we cannot do 16th and now cannot do 18th either, earliest now is the 22nd. And when asking for the detail on the bill it turns out they did charge me the fuel surcharge in spite of telling me they would not. I am funny about some things, when someone repeatedly sticks a needle in my butt I get angry. Angrier still if that same someone tells me I am out of line getting upset. I reschedule labor for 22nd. the morning of 22nd I call in and am told its scheduled for 2:45 - 5:45 but that its not certain. Later my machine gets a message that the Container has not yet Arrived and therefore cannot be delivered. W**!!! they could have told me that when I called in the morning. I call in to talk to customer service and the first CS rep tells me not to holler at her, I ask her to escalate to someone who has more experience and understands NOT to tell an angry customer that he is out of line being angry. the next CS person, Ian, hangs up on me. They have $5,200 of my money and are repeatedly NOT doing what they have said they will do and I am the one out of line. Screw them, I have NEVER seen this level of utter incompetence and complacency about their incompetence. I am 68 yrs old and this company is BY FAR the Worst I have ever seen. I will tell this story over and over and over and post it everywhere and anywhere I can. What a major mistake I made here - don't you do the same. Whatever Business rating you see for these incompetent idiots, check out the multitude of negative reviews. It takes time and energy to write a review re telling a story like this. That alone ought to give you an idea of whether it's a fair and credible story. I wrote all of the above on or around the 22nd of January - in fairness I did receive a phone call from a quite good representative of the company a day or so later and though she did most everything well to mollify me, by that point the damage is past recovering. She offered me a $300 credit and all that did was insult me. I told her to keep the $300 as I did not want anyone from the company to be able to say that they made it all OK with the customer. Since that time they have on two more occasions NOT called the correct number to alert the appropriate person that the container was being delivered and two more times when I called in quite angry I was hung up on by customer service so it appears that they actually prep their CR people to just hang up on any really angry customers. Again I will say, I am 68 yrs old and this company is THE WORST I have encountered - DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD!!

I have tried three times to call and speak with someone and I get put on hold. I am currently on hold for 28 min. Last time it was 14. And they offer you to press star and get a call back but nobody actually calls you. Worst customer service ever. Do not use this company.

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