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Dear Jason,Since October I have made multiple attempts to work with you to fix the defectsin the decorative stamped concrete which you installed at my house located at 639Chancey Lane, Tallahassee, FL 32308 . To date, you have taken no action to repairthe defects. Please be advised that you have until February 1st, 2011 to fix the defectsin the decorative stamped concrete. If the work is not completed prior to February1st, 2010, I am going to begin repairs with another contractor. Once the repairs arecompleted, I will send the contractor's bill for the repairs to you and expect payment fromyou and/or Dreamcrete within 30 days.Below is a chronology of events that has brought me to a point where I now need to haveanother contractor fix the defects in the work your company performed. If, however, yousatisfactorily repair the defects prior to February 1, 2010, it will not be necessary for meto retain the services of another contractor.Chronology:• On September 22nd, 2010 my wife sent you a copy via USPS mail with tracking a copyof the email sent on September 21st, 2010 (see appendix A). In summary the emailrequest that you repair the defects in the stamped concrete (see pictures in appendixB) as soon as possible.• On or about the 3rd week in October, you did come to our house to inspect the defects inyour work and even pulled up a section of the stamped concrete (see appendix B).• On November 5th, 2010 you left a message on my cell phone that you are out of townand will be back on Sunday and will stop by to start work on the repair or "at the latest Iwill be there on Monday to start the repairs."The following is a list of how many days and how many times on each date I have calledover the last couple of months. Only two times have your returned my voice messagesasking you to let me know when you were going to repair the defects. Each time youreached me in person and you said you will be in the next day or two to get started.10-14, 2x10-1911-5, 2x11-2912-112-3, 2x12-7, 2x12-8Regards,Gus Ray,Gus and Barbara Ray12-15-10

The owner, Jason, performed part of the work and then he had one of his new employees finish the decorative concrete. At first, he sent his workers back a couple of times to get the color correct but it took several times. Then after a couple of months part of the decorative concrete overlay started coming up. Jason came out once to look at it and said it was his fault. He never showed up again. I called him a dozen times and every once in a while he would answer and say he will come out to fix it. Well, it is 6 months later and I have not seen or heard from him. We are now in the process of getting another (well recommended) decorative concrete company out to fix Jason's work.