Vista Lawn Care

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unknown

This is my actual experience with this company and looking at the responses to reviews from the owner I am glad I did not engage this service and have found a wonderful service on Angies List where I have already paid this other service as much as this service was asking for their special deal.

I answered an Angie's List Big Deal regarding $1,199 for One Full Year of Lawn and Landscaping Services. I advised Jo Watson that I did not feel comfortable paying up front for a year of service and preferred to pay as a per service basis. She then emailed me an estimate and we agreed on the service and price. I advised her that a push mower would be best in the back yard due to a previous landscaper damaging one of my fence gates and she said Walter would use a push mower in the back yard. Walter never used a push mower in the back yard, and instead used a green riding mower he stood on. Services began at my home on 4/18 and ended on 6/23. The initial clean up went slow because it is just Jo (the mother) and Walter (the son) as employees. This did bother me a little as I was accustomed to hiring a team of at least 4-5 workers that cleaned up my yard in one half day. It took Jo and Walter multiple trips and no edging was ever performed in my backyard. I had Espositos install steel garden borders that clearly marks where to edge. Prior I had been using an older gentleman for the mowing of my front yard, trimming the Jasmine, edging and blowing-off the sidewalks and I was mowing the backyard. Then when spring came, I would hire a landscape crew to clean up the backyard and beds. It worked out well until the landscaper retired, thus my search for a new landscaper. I believe Jo is trying to run an honest business, but Walter does not do all the work Jo says will get done for the price. On 5/28 and 6/10 Walter mowed my front yard, trimmed and edged, but he did not do anything in the backyard. On 6/10 when I saw him leaving, I asked him why he was not doing the backyard and he said the gate was locked. I did not know this because he did not knock on the door. I apologized and unlocked the gate, but he said the backyard did not need to be cut. I then suggested he trim the Jasmine. I felt I was paying for services he was not doing. On 6/23 I spoke with Jo about Walter not doing anything in the backyard including the much needed edging, and asked why was he was not doing the work I was paying for, and why does he not at least trim the Jasmine out front if the mowing is not necessary because in all fairness, I am paying as per the estimate for the front and backyard. Jo was in the backyard and saw the edging and mowing was not getting done. On 6/26 Walter came to my home and when asked why he was not doing my backyard and why was he not doing the edging? Walter gave me two different answers: "I forgot" and "I didn't see it." I then asked him if he was not going to do the backyard, to please trim the Jasmine when you are here. He said it would be "considerably more money" for him to do that. Okay, so I am not getting what I have paid for and in exchange I will have to pay more for Walter to trim the Jasmine. This is not fair. My backyard is at least 3/4 the size of my front yard and no edging was ever done and it needs to get done as weeds have overgrown the borders. Walter said he did not want to do my lawn anymore. Then I got an email from Jo saying Walter had to defend himself and she did not like that. I answered her explaining I had never raised my voice to Walter and only wanted to know why what I was paying for was not getting done. Jo and I went back and forth on the last bill which I paid after she took $23 off a $155 bill. I feel I should have received credit for two backyard services, but I paid it so I could be done with it. I learned a lesson, if you want professional landscape services, do not hire a mother and son. If you have a small yard with minimal edging, trimming, etc., this crew may be all you need, but I am accustomed to professional landscapers and since have hired someone new. I updated my review score since hiring a new company in July that out performs this company 200%, plus they only charge me $5.00 more, and use three workers. They do all the cutting, trimming of my Jasmine, bushes, and weeding and my place looks great. They are in and out within 30-40 minutes and bill monthly. Bottom line is to shop around because there are many other professional landscape services that do a better job. The company I am now using is Perfection Landscape Maintenance and I highly recommend them. I will leave an Angie Review for them.

unknown

I had to call the owner so that the team could come back out to complete the job. However, job was performed to my satisfaction and I will be using them for ongoing maintenance of my yard.

Did excellent job...the neighbors will now let us continue to live here! He was thorough and quickly did the yard and edged beautifully. I will to use them. Chris was professional and friendly.

I have been using Vista Lawn Group for a year and a half, and I could not be happier. They always anticipate what needs to be done, have suggestions for things that could be improved, and follow through on all tasks in a timely manner.

I am very very happy with them. They charged $40. It is not huge, but a reasonable price. I am from New York where things are more expensive. It was a good price compared to what I would have paid in New York without question, but I have no basis of comparison for border prices. They really have a very personal touch. It is a mother and son organization who basically works together. She is fabulous, so I really recommend them most highly. I would absolutely work with them again in the future.

They communicate by text message which is a big help to me. They are also very punctual and very good with their price.