Southern Flooring And Design Inc

BUYER BEWARE!!! We have had a terrible experience with Southern Flooring, from almost the beginning. I wanted wood floors throughout the entire house and new tile in the bathrooms. We had to move out for a week so they could install the floor; I was told we could move back in on a Sunday. When my husband got back to move the furniture back in from the garage, he discovered that they hadn’t reinstalled our toilets, which he had to do since Southern Flooring was closed. They also hadn’t completed the flooring job, so I had to leave (with a 2 year old and a 2 week old infant) for a few days so they could complete. Before I had even paid the second half of the invoice, I found a long crack in one of the boards. Shawn sent his flooring installer who removed it and replaced it. Within days, another board split. The floors have continued to deteriorate over the year. After months of emailing and calling Shawn, he brought in a floor inspector, and according to his report the floor was a “manufacturing defect”. Months and months later, after emailing and finally submitting a claim with the Dept of Agriculture and Consumer Services, Shawn gave me the phone number of the distributor and told me to fabricate a lawyer: “I’d inform him you have an attorney and you are waiting to see how this final push works out.”. I eventually spoke with the manufacturer (Somerset Flooring) and was told that there had never been a valid installation report, and that all of the damage that I detailed was due to moisture and directed me back to Southern Flooring. I was also told that they had credited Southern Flooring in order to repair boards; Southern Flooring has never shared this with me. Southern Flooring is now refusing to do anything further for us, and here we are. Boards deteriorating all over the house and the company that I purchased the floor from refuses to help. I have recently retained legal services to help me with this – it is shocking that a company refuses to make this right.

some problems

The installers worked so hard to install my floor in three days. I was impressed with their work ethic and system they have to clear the room to be able to install a beautiful floor. I am very pleased with my floor!

Very well. The workers were professional and prompt. The salesman who worked with us was Mike Money and I would definitely use him again. He made sure we were happy with the work.

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We recently did some remodeling -- they were by far the best business we used. Great advice on the products and excellent installation.

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They did an excellent job.

Very professonal in all areas from sales to insulation and follow up. Very pleased with the service, price and quality of the flooring. Will use them again when we put down flooring again.

Karen helped us. She was excellent with the customer service. Karen was patient with a warm personality and made sure we were completely satisfied with our choices and with the prices. We had already planned for someone else do the installation, but I believe Southern would have done a good job, judging by the great service we received from Karen.

Overall, we were happy with the wood floors but not the carpet.

I had a water leak in the wall in the kitchen and had to have all my hard wood floors replaced and the bottom kitchen cabinets. Also had a portion of the wall in the kitchen replaced.

They were very polite and accomodating and right on time.

They did not do a good job installing the product. The surfaces were uneven and the baseboards were not done well.

We decided to remove our carpet in the living/dining areas and down the hall early on and replace it with cushion step vinyl that looks like wood. Had two other estimates before going to Southern Flooring to compare products and prices. Jan was very helpful with giving us several choices besides vinyl that would work within our budget. We decided on the vinyl because of the easy in which it could be laid and for the fantastic price. Stan and his crew arrived on Tuesday to begin the work. My husband I were out of town at the time, but had a relative there to oversee the job. They arrived a bit later than expected but worked tirelessly until 7pm before breaking for the day (they took no lunch break) removing the tile & carpet and preping the floor. They arrived the next morning and worked until 6 pm again laying the vinyl. Since it would be best to leave the floor alone over night to allow the adheasive to set up they promised to arrive early the next day to finish the quarter round and move our furniture back into place. They arrived a bit late, but got everything done by 2:30 and sealed the seam. Stan suggested that since we have vinyl in the adjacent rooms instead of using the metal strips he could join the vinyls and seal them for a smooth finished look. It looks fantastic and no ugly strips of metal! Expect that they will take take their time to do the job right and to the best possible out come, so patience is required. However, you will be rewarded with a marvelous looking floor!

Excellent!

Jan came out to measure our house (very little waste) and she helped me choose a great green carpet from their store that fit my budget and was beautiful. They were also good about holding the order for a time while we resolved plumbing problems. Their crew came out and installed it in May. They were excellent--I would like to single out Loren who made and installed the bound carpet on the stairs...superb workmanship!! Later that day, we found a tiny problem by a closet door and Sean sent someone out immediately to remedy it. We love our carpet. They did a great job and stood by their work!