Smith's Appliance Repair

Pat & Melissa are lifesavers! They found the replacement part after the first repairman told me it was no longer available/ no longer made, and a new machine was needed. They got us up & running in no time. Lifesavers!!!!

Great, Fixed problem with burned out wiring.

It went great. He had done some warranty work for me previously and was very impressed. Didn't hesitate to call him when I had another repair.

Very well. Patrick was friendly and explained everything he was doing. Was on time for the appointment and competed both repairs in about an hour. Both appliances working again.

Thech arrived and quickly diagnosed the issue. Discussed resolution options, and solved the issue.

I had initially contacted Smith's appliance and was told they were going out of town for the week. They offered to give me names of other appliance repair people who could perform job for them but since my repair was not time sensitive I told them I would wait until they returned. Three weeks later, when I had not heard back from them, I once again called. They were most profusive in their apology that my name had somehow been left out of their return call list. They not only came the same day but also called and were able to come 30 minutes early. While repair was initially only for replacement of broken dishwasher gasket, while there, he also looked at the cracked gasket on a small freezer and recommended given the age of the freezer it would probably be too expensive to replace. Also looked at washing machine that leaks and identified a problem that would require a plumber repair.

Mr. Smith has to be the most professional gentleman I've met in years. My husband travels out of town a bit which leaves me frustrated and scrambling when small things go wrong at home. The ice/water dispensers in the refrigerator quit working properly weeks after the warranty expired (naturally). I found his service listed here and know why he is rated so highly. He was on time, friendly, quick to repair the issue, even gave me pointers on how to prevent future breakage and left my kitchen cleaner than when he arrived. While I was taking my dogs outside Mr. Smith had pulled out the refrigerator and swept and mopped behind the thing, a task not in his job description or expectation.

He knew his business. Everything worked fine afterwards.

|Went great. I will use him again.

THEN ANOTHER CALL ABOUT ALL THE WATER COMING OUT. HE CAME AND PULLED THE REFRIG OUT. UNFORTUNATELY THE FLOOR UNDER THE REFRIG WAS SOAKED AND GAVE WAY. THE REFRIGERATOR WAS LEANING BACKWARD IN THE NEW FOUND HOLE IN THE FLOOR. HE REPLACED THE ICEMAKER AND LEFT. SO WE HAD A NEW ICEMAKER (WORKING NICELY) A TIPPED REFRIG AND A HOLE IN THE FLOOR. HE DIDN'T SEEM TO CARE THAT WE WERE IN TROUBLE. HE OFFERED NO SUGGESTIONS OR IDEAS OF WHAT TO DO OR WHO TO CALL. | |I KNOW THAT IT WAS MY PROBLEM AND IT IS NOW REPAIRED. I WAS JUST ANGRY - BUT IT IS OVER - AND I HOPE THE PROCESS WE WENT THROGH IS ACCURATE - AT 80 MY MEMORY ISN'T AS GOOD AS IT USED TO BE. IN RETROSPECT I WONDER IF HE WAS TAKING ADVANTAGE OF SENIORS. |BY THE WAY - IT IS A PAY ME NOW OPERATION - AND DOES NOT TAKE CREDIT CARDS |THIS CULD BE A PROBLEM FOR SOME.

Mr Smith appeared on time and carefully did the diagnosis and repair.

I contacted Smith Appliance Repair for a refrigerator problem. Melissa called back to say they could not work the problem but she gave me a referral to Howell Appliance Repair. She recommend Mr. Howell highly. I contacted Howell Appliance repair and he responded quickly and professionally.

I called for service when I had company and the freezer/refrigerator started to fail. They came right out and defrosted the unit and determined what the failed part was and had to order it. When it came in they called and came right over and fixed it, in the meantime they had the unit operating temporairly, so I was never without my unit. They were very professional and respectful of my time. They called to make sure it was convienent for them to come. They know there stuff!

Great, all work performed on time and professionally.

Went very well and he was efficient with his time and efforts.

Good, over all. Patrick replaced a control module at first, but that did not correct the problem. He had to come back and replace the entire ice maker and credited me for the cost of the module off the new ice maker and used the new one he just installed. The only issue I had was getting him rescheduled to come back and complete the job. It took a couple of days longer to get him back out than I thought should have. Still, he was very professional and made sure all was ok this time with a follow up call the next day.

Appointment was set for 4:00 pm and Patrick arrived at 4:30. He was both friendly and professional. He quickly diagnosed the problem and moved through a couple different processes to unclog the line. He was knowledgeable and systematic, and it was very impressive to watch. I will definitely call him again.

Mr. Smith was prompt, quickly diagnosed the problem and provided a reasonable estimate. Motor was ordered, arrived, and replaced within 1 week. Very good experience overall.

The provider responded to my e-mail inquiry made via the Angie's List website within a few days (they had been on vacation which is the only reason it took this long). They were able to come out the same day due to a cancellation of a previous appointment which was fortunate for me. Even more fortunate for me was that he happened to have the exact part I needed in his truck so we didn't have to order one and wait for it. Most of the expense of the repair came from labor since it took awhile to get the unit out from under the counter far enough to replace the parts, but overall I think he worked efficiently. He was very courteous and professional. The final price was a bit more than I had planned on spending, but certainly much better than buying a new dishwasher!

I bought a used refrigerator that was worth well over $1200 for about $500. We thought had a real bargain until, shortly after getting it home, the solenoid went bad shortly that pushes cold air from the freezer into the refrigerator portion. Mr. Smith got in and fixed it within two hours, most of the time spent defrosting the freezer with a hair dryer. If I had thought to do it, he could have got in and out in thirty minutes. Regardless, he was a pleasure to work with and I still feel like I got a great deal when I bought it. It was a win-win.

Our dishwasher began leaking water from underneath. The morning after we discovered the leak, we called Smith Appliance Repair. Mr. Smith was out the same afternoon to check out the problem. He would have repaired the leak the same day we called except he had to order a part (drain hose) that took a few days to come in. When the part arrived he returned and repaired the appliance. Two visits, parts and labor, including pulling the built-in dishwasher out of the cabinet and re-installing it for a total repair bill of only $108.00 was very reasonable. He was very polite and professional throughout the experience. It is great to know that personal service at reasonable prices still exists.

Mr Smith was very professional; after checking appliance and listening to our wishes in dealing with the rather costly repair, he was supportive of our decision. He not only followed up with checking the machine, but spent time in his office looking up additional information and phoned us re that. He also was prepared with part numbers, ordering codes, etc, to deal quickly with whatever we wanted done to the dryer. He was honest, reasonable, and very pleasant. We'd certainly call him again.

It was pretty amazing because I called them that morning to make an appointment. She said they had just had a cancellation and would I be interested in having it done right away? There aren't many companies that still have their finger on their operations that closely anymore, and it was such a breath of fresh air! I jumped right on that, and he came out the same day and did the work. Nice guy, professional, very knowledgeable about the machine and its characteristics. I would highly recommend them, and wish I'd been using them all along.

I called Smith's Appliance Repair around 9 a.m. His office staff said he had appointments that morning but could be out around 3:30 pm. At about 2:15 pm I received a call from the company saying he would be out in 45 minutes. He arrived promptly at 3pm. The repair was done by 4:30 (bad fan motor). Patrick was very personable as well. Overall a very pleasant experience. I mentioned I found him through Angie's list and he gave me a discount!

I called Smith's the afternoon the day after New Year's to set up an appointment to fix the ice maker in our Whirlpool refrigerator. Mrs. Smith was very courteous and set up an appointment for the same afternoon. Mr. Smith and Mrs. Smith both called me to tell me Mr. Smith was on the way at the appointed time. Mr. Smith was professional, courteous and quickly fixed the problem. As I own rental properties, I will keep Smith's on speed dial for future appliance repairs. I prefer dealing with a locally owned business instead of contractors dispatched by Sears or another large conglomerate.