Seven Gables Construction

Description of Work: Kitchen and living room renovation

Description of Work: I had my kitchen remodeled

Description of Work: We used Seven Gables Construction to add a kitchen, laundry room, and garage to our house. They also renovated a little bit of the basement where the old kitchen was in.

Description of Work: Seven Gables Construction is a licensed General Contractor. She handled our kitchen remodel, which included cutting out part of the foundation in order to replumb the kitchen, change the location of all the appliances, and add a new bathroom and laundry room. Susan was as meticulous as I could want. Most of her recommended sub contractors were excellent at their jobs. She did a great job of making sure everyone showed up when they were supposed to, and in the right order, without us having to complain. If a sub didn't show, one call to her and she was on the problem. We didn't have to do anything else about the problem except answer the return phone call from her about what had gone wrong and how it was being fixed. The only sub we had problems with were the plumbers. She does have a tendency to be later than she promised, but she always calls and explains, and will still come unless asked not to. We never waited more than 12 hours for a response to a phone call, and usually less than 30 minutes. Much of the work performed was not standard: the shape of the kitchen island, the layout of the bathroom, inline water heaters, etc. Any subcontractors who attempted to tell us we needed to change the design to make it easier on them were promptly and politely corrected by Susan. Problems were anticipated, thoroughly discussed, then handled as agreed. We were notified of delays, and how quickly they could be resolved, as soon as she knew about them. For instance, a wall was moved. The cabinets were scheduled to be delivered the day after the estimated completion of the wall. The cabinets were delayed by a couple of days and the wall was finished earlier than expected. She told us as soon as she knew about the delay, what had been done to speed things along, and what could be done in the meantime to move the project forward somewhat until the cabinets got here. When she came by, which was at least once a day to check on progress, she noticed the very things that I'd wanted to talk to her about, and bring the issue to the sub or her crew without me having to complain. She was also persistent in getting the subs back to the house to finish up the punch list. We still love our new kitchen, two years later. We've had very few problems with it, and happily recommend Seven Gables to anyone who asks.