Kitch-Encounters

We had an awful experience with Kitch-encounters on our recent kitchen remodel. Our coordinator Cheryl was disorganized and unreliable which resulted in multiple delays/errors throughout the project. The actual work done was excellent, and that is thanks to the subcontractors used. Paul and Dex were wonderful to work with and we appreciate their professionalism. It’s unfortunate that we cannot recommend this company to all our friends and family who are now asking about the beautiful finished product. Based on the unprofessionalism and poor customer service we received, we will not be using Kitch-encounters for the rest of our remodeling plans or recommending them to anyone.

Everything went well until the counter tops were installed. The tops were not the pattern we had carefully selected. The response from our design consultant was that it was exactly what we picked out. The error was ours. She left KitchEncounters soon after. Shortly after, When we added a back splash, it was in the pattern we were sure we had ordered (so it does not match the counter top). Because our design consultant no longer worked there, they had to find the material in their computer records. After repeated calls and visits to the store, all with promises that something would be done, nothing has happened. We have been completely blown off.

It went well and looks great. There was some confusion when 2 crews showed up to work in the same room at the same time but it was worked out. and ended well. They started the first bathroom the Monday after Thanksgiving and finished the 2nd on on Dec. 29. THe crews kept the mess to a minimum and we were happy with all the crews that were used.

Excellent. Design Consultant Lance Conley provided expertise in all areas including designing the new layout, choosing colors, materials etc. He was patient and attentive to all our requests and helped keep costs in line. He regularly visited the project site and was easy to reach via email or phone..Kept us well informed on work crew scheduling etc. Each of the individual craftsmen ( cabinet installer, electrician, plumber, flooring, tile, granite installer, and general contracting crew were quite skilled and did excellent work. Work complete within 5 days of original schedule estimate(delay caused by Hurricane Hermine).

They were the only people doing work at the house. Came home one day to find that some of my father's tools were missing. When I 'called them to the carpet', they became very defensive and rude. On another day, they stated they would be at the house at a certain time so I placed the garage door opener in the bushes. They never showed up and had the audacity to state that they came by to pick up the garage door opener yet it was still in the same place I had put it. During the entire process they talked down to me like I didn't know what I was talking about and tried to correct my construction terminology (maybe it was because I was a woman). Would stay clear from this company.

So pleasant to work with such a professional. He presented multiple options with no pressure to pick any particular one. It was a very professional job done in a timely manner.

By the time I went to the Kitch-Encounters show room I had done extensive research and already knew what I wanted except for selecting the color of my new counter tops. The staff were very accommodating in allowing me to take my time and look at samples while answering my questions. The estimate was just a little under what my research had led me to expect to pay so I was pleased with that. The gentleman who templated for the counter tops was very thorough as was the demo guy, the installers and the plummer. The counter top was fabricated perfectly and all in all I can not find anything to complain about with the counter tops. They are absolutely stunning and everything I hoped for. Kitch-Encounters made the process easy for me and even though there was a slight hiccup in scheduling one of the trades Jay worked a little overtime and made it right so I am extremely happy. Just hoping come tax return time I will have the money to do my bathrooms and will certainly use Kitch-Encounters for that project also!

Kevin Murphy of Kitch Encounters was the designer and head of the project. He helped me pick out the tile, cabinetry and countertop. He came over and measured everything after I told him what we wanted to do. He came up with a proposal and cost and we signed the contract. Work was sceduled for 3 weeks later and began on time. Kevin was here at the beginning and most of the days the subcontractors were working. The project was finished on time - 3 weeks later. We had our garden tub removed, a wall moved and a doorless, walk in shower installed in place of the original tub and shower. Although the price was high, we received quality work in the time promised, which is worth a little more. We are very pleased with the work and attention given to us. This is not the first time we have used Kevin at Kitch Encounters. He replaced our kitchen countertop with Cambria and granite on one occasion and built a wet bar and cabinets in our rec room on another. We were very pleased with both jobs which is why we chose them to do our bathroom.

In 2013, we selected Kitch-Encounters to redesign our kitchen. The kitchen looks fabulous and functions much better than before. This year, we hired Kitch-Encounters to redo the master and guest bathrooms. My husband and I are very happy with the results. Lance Conley with Kitch-Encounters is a very good designer and his attention to detail matched our expectations. He kept an eye on the work and if it was not up to our or his standards, he would make sure it was redone correctly. Lance is a real professional and a great asset to Kitch-Encounters.

Kevin Murphy spent a considerable amount of time with me at the very impressive showroom going over ideas for a complete master bath remodel. he then came out to our home to look at the master bath and prepared a very detailed estimate. I met with him at the showroom again because the estimate was significantly higher than our renovation budget could absorb, and he provided me with some alternatives to lower it. He then promptly provided an updated estimate which was a good bit lower, but still a bit too high for our budget. Ultimately, after much consideration and review of several estimates, we decided to go with another contractor, who happens to be a family friend, who can do the work for something more within our budget as we have several more projects we will need to do over the next two years. However, I would definitely consider Kitch-Encounters for future projects because of Mr. Murphy's extreme professionalism, punctuality, courtesy and the convenience of being able to pick out everything at the showroom rather than having to go to several different vendors. If the master bath had been our only remodeling project, we would very likely have gone with Kitch-Encounters.

Experience was wonderful. Kevin kept me up to date every step of the way. Workmen appeared on time and did a great job of cleaning up. I would definitely use them again.

Honestly, these guys may create the finest kitchens on the planet. I wouldn't know since after a few minutes in their show room all I wanted to do was get out. The gentleman we consulted with showed little or no interest in providing us with any information regarding their product and services. He would answer direct questions, but volunteered no additional information. It could be that he tuned us out when we told him we only had $20K to redo our 11 x 11 kitchen. Maybe if you tell him you have $50K or more to do your kitchen, you might get a little more enthusiasm out of him.

Lance was very knowledgeable and helpful. He was very prompt and professional. Kitchen Encounters is a one stop shop if you are looking to update your kitchen. They will handle all aspects of the job including electrical and plumbing work.

We used Kitch-encounters for the quartz countertops in 2007. We were very happy with the service and price. They were very responsive to questions we had and detailed all costs thoroughly. In 2012, the adhesive holding clips that were installed under the counter to hold the dishwasher in place released. We finally called them in early 2013 to ask them how we should repair it and they came out to correct it at no charge.

In August of 2013 we had Kitch-Encounters of Tallahassee replace our old counter tops with granite and are very pleased with the entire process and the result. I took our measurements into Kevin Murphy and he immediately made a drawing of the project and helped us pick out the type of granite from samples he had in the office. By the next day we had a detailed estimate. We wanted a type of granite called Typhoon Bordeaux. Kevin worked with a granite company called Set in Stone in Valdosta to find two slabs of the granite and sent us a photo of the slabs by email for our review. My wife and I also went to Valdosta to see and approve the lovely granite in person. Kevin is a skilled cabinetmaker and personally came to the house when the crew arrived to make the final measurements. He also personally removed the old counter tops and inspected the final job. I was very impressed with the granite installation crew from Set in Stone. I was present and watched throughout the installation. The crew spent a lot of time getting every exquisite detail just right and the final job looks fantastic. The pieces fit together so well that my wife couldn’t even find where the joints were.

We went to this provider to begin talks about having our kitchen redone. Provider was prompt in coming to house to talk with us and look over our situation. Then we didn't hear from them in over two months. When we finally did they acted like nothing had happened and were surprised that we told them we were not interested. Lot's of talk - no follow through.

They are good. I like their price and their quality of workmanship. They are courteous.

Fairly well. We have not done a lot of this type of work so we were surprised when the first completion date was not met (delay in cabinets ) and then the next 2 were not either. We were disappointed in the tile man choice of tile matches, but the quality of the work was good. The tile guy was let go after our job because of improper handling of his waste water. We should have gotten more information about the style of fixtures in the shower. We advise all to review whether a fixture will control both temperature and the flow of water. Ours do not and to make any changes now would be about another $1000. The cabinets and countertops are great. They will make things as right as they can.

From demo to completion, we were pleased with their products and service.

They tried to charge me some charges that I don't think were correct. They tried to charge me $600 for 3 transitions. They did take the charge off, but if I didn't catch it would of been more.

Visited their showroom and selected countertop style and finish. They offered many types of countertop material and we chose a Formica product that looks and feels like granite. Material delivery and countertop fabrication took 4weeks so do not rip out the old countertop until the new one is ready. Installation was performed when scheduled, done quickly and looks great.

They actually had just closed and the door was locked, but there was a gentleman sitting right there at his desk and he let us in anyway. He was very gracious and spent quite a bit of time with us. He was very helpful and patient showing us various countertops for our kitchen. He definitely knew his products and was very patient answering our many questions.. I felt very self-conscious about keeping him after hours, but he never gave us the impression that we were imposing upon him. We decided to hold off on doing the counters, but when we do, we will definitely go back. Aside from their excellent customer service (we stopped in there one other time about our something and everyone there was pleasant and very helpful) we were pleased with the products they offer and their prices seemed reasonable. We would highly recommend them..

Overall it went very well. We had known the contractor from before when he had done some tile work for us. He was friendly and knowledgeable, and didn't push us toward any particular product or service. He listened to us and made recommendations in line with what we were wanting.

Kevin came and measured for the wet bar and drew up plans. I picked out the style, wood and countertop. He was there at the beginning and end of the process. The sub contractors used were professional and timely. The next project, he measured for my kitchen countertops, I picked out the materials I liked. He came over when the old ones were removed and when the new ones were installed. The process took 2 days - one to remove the old ones and one to install the new ones.

I can't give them a good recommendation. I was dissatisfied with the sub contractors. I got the kitchen counters that were absolutely atrocious. They just didn't do a good job on putting them together. The sub contractor just ramped up things together at that time. I didn't know enough about it to really realize what it should look like. Now it is all coming apart. It seems like I am going to have to spend another $3000 to $5000 to get knew counters. I just got them three or four years ago. The two people that I dealt with were fine. They tried to help as much as they could. But the sub contractors screwed up. The price was reasonable. But looking back on it now, it seems different. The people that I dealt with from Kitch-Encounter were good, but their sub contractors were not good. When they left here they said that they wouldn't hire those people back again. They learned their lesson too. It did cost them some money because I had to get somebody come out here to scrub the tiles because they put sealing over everything. It cost them some extra money and so they weren't happy with me either.