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Keith Lawson Services LLC

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

Keith Lawson Company Inc. was founded in 1980 by Keith Lawson Sr. ("One Man and a Truck") with the intent to provide quality and dependable service at an affordable price. Mr. Lawson's principals on which he founded the company still apply today: Perform Quality Work, Always Do What You Commit to Do, Complete every job On Time and On Schedule, Make Every Effort to Maintain a Satisfied Client. As of January 2015, the company is now operating as Keith Lawson Services LLC. Service Pledge: We will never knowingly offer a customer any product or service that is not needed. We will never knowingly fail to offer any product or service that is needed. We at Keith Lawson Services would like you to know how our technician’s price service work so you can relax and be assured there will be no big surprises at the end of the job. After completing a diagnostic inspection of your air conditioning/heating or plumbing system, in most cases we can now give you a firm price to make the repairs before any work actually starts. This price includes everything - all labor, parts, miscellaneous materials, and parts acquisition time, if any. With flat rate pricing, you can be in control of the service cost every step of the way. The bottom line is - Keith Lawson Services installs only the highest quality equipment and parts.

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning, heating & plumbing.

Services we don't offer

Ask for details.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.475 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
9%
3
7%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.6
value
4.1
professionalism
4.4
responsiveness
4.4
punctuality
4.6
Showing 1-25 of 75 reviews

DEREK C.
12/2020
1.0
heating & air conditioning/hvac
  + -1 more
Quite frankly, I would have expected much better from a business identified as “Best in Tallahassee”. Keith Lawson Services dispatched an estimator on 11/13/2020 for a possible job consisting of replacement of two heat pumps and new duct work. Before departing from our meeting, the estimator confirmed my e-mail address and assured me that I’d get his written estimate soon. To date, 24 days and THREE phone calls later (11/20, 11/24 & 12/4), I still don’t have an estimate. The service manager has apparently been unavailable to take my last two phone calls and I’ve yet to receive an e-mail, text, or return phone call. My first attempt at using KLS since moving to Tallahassee has been a disappointing one to say the least.
Description of Work: Heat Pump & Ducting Replacement
Rating CategoryRating out of 5

James H.
06/2018
5.0
plumbing
  + -1 more
Made significant repair to fix situation.
Description of Work: toilet running constantly

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$355

Dale S.
10/2017
2.0
heating & air conditioning/hvac
  + -1 more
Shortly following a "preventative" maintenance visit system started to malfunction, shorted out thermostat (x2). KLM finally claimed there was a short in the wiring that was likely caused by rodents. When they came to rerun the wiring they found zero evidence of any rodent involvement - then claimed wires coming from house to outside unit showed damage from a weed-eater. However there is no foliage growth in this area - it is mulched with stone. This area is right where the technician would be working during the PM. KLM management would not take any responsibility. The fact that I have been a Red Carpet customer for aprox 4 years didn't seem to mean much at all.
Description of Work: re-install wiring to heat pump

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$850

Response from Keith Lawson Services LLC
Mr. [Member Name Removed] - We appreciate you bringing this matter to our attention and we apologize for any inconvenience. It was a pleasure speaking with you on the phone today and we are so glad that we were able to resolve your concerns. We appreciate your continued business with Keith Lawson Services. - Donnie Stringer, Service Manager

Paul S.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
We had prior experience with them so we used them before in another house because they serviced the unit brand that was in that house. So we have used them again. There is probably somebody less expensive, but I did not compare prices on that particular service. We were satisfied with the price. They were just about on time; it was a day-long job. Two fellows showed up to do the job. Everything is working fine.
Description of Work: We have used Keith Lawson Services for heating and air conditioning. They were last here working on our heating system. We have a split gas heat electric cool system and the gas burner was starting to go. The whole system is about 18 years old. We decided to re;place the system so they installed a whole new heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul S.
07/2016
4.0
heating & air conditioning/hvac
  + -1 more
They are a Trane-certified contractor. They did fine. The guys that came out to do the work were not as experienced as some of the others they have sent to where we live now. We will have to use them in the future with the work they have done now that we are in another part of town. They satisfy us.
Description of Work: I used them to replace a Trane air system in a house I used to live in.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

suzanne V.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very pleased with service. Great professionalism.
Description of Work: A number of jobs all in one visit -- garage/spiket leak, toilet valve, kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575

Heather F.
06/2015
5.0
drain cleaning, heating & air conditioning/hvac, plumbing
  + 1 more
The job was performed very quickly, accurately and much to our satisfaction. The technician, Jason Beiro, was extremely professional and went above and beyond what was needed based on sub-par job the last time I used a plumber. Everyhting was left clean. I highly recommend Jason and Keith Lawson company overall. e
Description of Work: Fixed running toilet and snaked shower drain properly

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Stacey A.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
The tech came early in the appointment window, and was courteous and knowledgeable. He quickly diagnosed the problem on the heat issue and ndash; the and lsquo;hard start kit' for the heat motor needed replacement and ndash; he showed it to me, and it looked ready to MELT! I agreed to the replacement, and then he also checked the filter, and did the remaining routine diagnostic checks on the integral parts, per the contract. Within 20 minutes, the system was fully functional, and after he left I looked outside and saw that he completely cleaned the exterior of the (large) unit, and it looked brand new. As for the uptake vent issue, the technician took one look at it and confirmed it was not mold, or anything hazardous and ndash; and recommended a local company that professionally cleans ductwork for a reasonable price. He pointed out that if this much dust was covering the uptake vents, I probably needed to have the vents brining the air up INTO the house cleaned as well! I was very relieved it wasn't mold and ndash; but also impressed with his resourcefulness in suggesting who might handle the work for me. The hard start kit price was $334; the HEPA filter was $39; I received a $150 and lsquo;multi-repair' discount on the invoice and ndash; as per the contract and ndash; and the total invoice was $205.97. I received my itemized paid invoice by email while he was still in my driveway.
Description of Work: Called them on a Friday (Oct 31) for a service call because our heat system wasn't working when we turned it on for the first time at the first real cold snap. We have a Red Carpet service contract, which covers a bi-annual preventative maintenance service in Spring, for the AC and in Fall, for the heat, and 10% off all repairs within the contract period. Red Carpet also give you priority in the response time, but since we don't rely on the heat very much until it gets really cold, I told them it was not an emergency if they would just put us on the list for early in the week. Was told they would be there Tuesday afternoon between 12 and 3, and they would call me 30 minutes out, as usual, to make sure I was home and coordinate with me if I was not. I had also requested on the job ticket that the technician inspect and advise me on another situation – the week before I had removed an old grill cover in our hallway for one of three air uptake vents. We just had new wood floors put in, and the walls repainted, and I wanted to update the grill cover to blend in better with the fresh paint. When I removed the old one, I was horrified to find about 3 inches of something that was either dust/dirt or possibly mold, encasing the area around the inside of the cover, and continuing down into the duct leading to the crawlspace. I had superficially cleaned off the opening so I could put the new grate on, but wanted a consult about what the substance was, and whether KL should clean these ducts (if it was hazardous material) or if I could do it myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$205

David E.
10/2014
1.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
They gave me a quote. Came out to my house. Said I'd have a small pipe at hip height on the front of my house that could easily be hid with a shrub. Technician came to install and the pipe bece a six inch diameter pipe sticking six inches out from my house and it's well over my husbands head. Can't hide behind a shrub. It's hideous. And it's sticking out of the front of my house. they should have run it to the roof. But the sales guy told me I could easily hide the small pipe. Nope! Also I called to find out how long installation would take that day. No one called or texted back. Then it was time for inspection. They gave me one day's notice. I told them no I needed more notice to arrange to be out of the office. Then they showed up on the wrong day for that. Very disappointed. I don't recommend. Price was fair though.
Description of Work: Install new tankless hot water heater

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,500

Gayla S.
05/2014
5.0
plumbing
  + -1 more
They came on time and they did what they are supposed to do and it was great to deal with.
Description of Work: Keith Lawson Company Inc did some commodes for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Sara P.
05/2014
5.0
plumbing, drain cleaning
  + 0 more
The thing I really liked was he laid out the options. He said I could do this or I could do this, this will cost this much, I think we should try this first because it's less expensive, if it works I don't have to do the other. As it turned out, it did work and so, he didn't have to do the complete rooting. He was extremely honest and very polite. He was really prompt and came in the same day. I was extremely delighted with his service.
Description of Work: I have used Keith Lawson Company Inc. He fixed my clogged kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Response from Keith Lawson Services LLC
Thank you so much for the positive feedback! Eddie is a great technician and a valuable team player. We appreciate your business and look forward to servicing your air conditioning and plumbing needs in the future.

Adam B.
01/2014
5.0
plumbing, water heater repair
  + 0 more
The best estimate I got for a Rinnai water heater, and the replacement of my water service from the meter came from Keith Lawson Co. Kenny quoted a fair price, and worked with me to secure city rebates. The guys he sent to do the work were great, too; Sim and Lee were friendly and thorough, and all the work was done in a day. I was so impressed, I'll be contracting with them again on another necessary plumbing project right away. Thanks!
Description of Work: Great price, great work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Keith Lawson Services LLC
Thank you for the wonderful comment. We value our customers' opinions and loyalty and look forward to serving you in the future for any of your plumbing, heating, and air conditioning needs.

Francis W.
01/2014
5.0
plumbing, heating & air conditioning/hvac
  + 0 more
They were outstanding. They did some general service on my air conditioning and a little bit of plumbing.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Keith Lawson Services LLC
Thank you for your positive feedback. We look forward to serving you in the future for any of your plumbing, heating, and air conditioning needs.

Jim S.
12/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very well. We have used this company for the past four years and have been very pleased. Mike Hightower, a manager for the company, is the person we have dealt with. Both Mike and his technicians are very helpful, professional and knowledge. We highly recommend this company to others.
Description of Work: They complete annual maintenance on our heating and AC units. They also repaired a thermostat and have helped us with plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Keith Lawson Services LLC
Thank you for your positive feedback, [member name removed]. We strive for 100% customer satisfaction as well as keeping equipment running at peak performance. We are just a phone call away 24 hours a day!

Theresa M.
08/2013
5.0
drain cleaning
  + -1 more
They came out and gave me a quote in couple of days. The people that came were very courteous.
Description of Work: Keith Lawson Company Inc gave me an estimate for plumbing work.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles F.
08/2013
1.0
heating & air conditioning/hvac
  + -1 more
Keith Lawson installed my Air Conditioning system three years ago. About a 18 months ago, it was not working correctly so a repairman came out and told us that the fan was installed incorrectly, it was put on backwards. The serviceman told me that I would not be charged for the repair because this was their fault. Well, the same AC has problems again, it is not cooling, the lines are freezing up. I called Lawsons to make a repair call and they told me they would not come out because we owed a past due amount of $187.00. I told them we were not supposed to be charged and told them the whole account of what happened. They still would not service me. I feel this is very unprofessional and would not recommend them at all to anyone. I'm very unhappy.
Description of Work: Keith Lawson installed my Air Conditioning system three years ago. About a 18 months ago, it was not working correctly so a repairman came out and told us that the fan was installed incorrectly, it was put on backwards. The serviceman told me that I would not be charged for the repair because this was their fault. Well, the same AC has problems again, it is not cooling, the lines are freezing up. I called Lawsons to make a call and they told me they would not come out because we owed a past due amount of $187.00. I told them we were not supposed to be charged and told them the whole account of what happened. They still would not service me. I feel this is very unprofessional and would not recommend them at all to anyone. I'm very unhappy.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$187

Stephen C.
07/2013
3.0
heating & air conditioning/hvac
  + -1 more
The work was fine, however the price was outrageous.
Description of Work: Repaired a broken water supply to my house.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$300

David B.
07/2013
5.0
plumbing
  + -1 more
Keith Lawson Company Inc. came out and spent some time looking for that. They found out that we didn't have a leak in the wall. We actually had a leak around the rail that's fastened to the wall. There's a shower behind it. I was very satisfied. They were diligent. They showed up when they said they were coming. They spent some time here trying to track the problem. They're very thorough. They didn't charge us anything.
Description of Work: Keith Lawson Company Inc. checked for a leak in the pipe. They fixed it.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann S.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
I was very satisfied. Mike Smith was first to talk to me about price and gave me a proposal...the work was done the next week. The guys that installed it was very helpful in telling me what they were doing, and the work was done quickly with no breaks (except for water breaks)...it was very hot that day...
Description of Work: installed new air conditioner system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,470

Response from Keith Lawson Services LLC
Thanks so much for the positive feedback! We strive to make customer service an extremely pleasant experience from the original call for service through repair or installation of a new system. We appreciate your time and look forward to doing business with you in the future.

Elizabeth W.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Tech was very careful not to track dirt in the house. He was professional and friendly. I felt he dragged out the job to justify the price. I gave him a glass of water which he took with him with the promise to return the glass, which he never did.
Description of Work: A/C wasn't cooling. Tech cleaned the coils and verified it was now working.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jim A.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They had replaced a fan motor on the outside unit. He came back and it was a mess up on their part. It was still under warranty. I was impressed that they came out and stayed until midnight to get the job done. They honored their end of the deal. They have always done a pretty good job.
Description of Work: They did some maintenance on the fan motor to the compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Frances H.
06/2013
4.0
plumbing, water heater repair
  + 0 more
They did a good job. There was one little flaw, but they came in and did something with the hot water heater and then when he put the cover back on the hot water heater it did no longer produce hot water so they came out that night and made it right, so I will give them credit for that. It was a honest mistake what I had done. He just accidentally didn't push a button it was just one little button so it wasn't anything about the repair, it was more about just kind of forgotten to do something. Everything was fine and it was for a house I was selling. This week they are coming back to a house that I just bought and they are going to dispose garbage out for me. They were great and very nice. I would use them again.
Description of Work: I used Keith Lawson Company about two weeks ago. They did some work on replacing some faucet and also some work on my water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Virginia W.
04/2013
5.0
drain cleaning
  + -1 more
Keith Lawson Company Inc do plumbing, electrical and Air Conditioning and Heating. They have a Red Carpet service which is like a subscription. You pay something up front and then it is a percentage off when you call them in. They did quite a bit. Usually they have someone available pretty quickly. They do give you advance notice before they come, so if you're not home you can get home. They are courteous and very well informed and knowledgeable as to what they are doing. They are clean. They are here when they say they are going to be.
Description of Work: Keith Lawson Company Inc did plumbing work for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Keith Lawson Services LLC
Thank you for your positive feedback. Keith Lawson Company strives to do an excellent job, whether it is for plumbing or heating and air conditioning. Your positive remarks encourage us as we desire to continue a good reputation in Tallahassee. Quality work, timeliness, courtesy, and knowledge of their work are priorities of our technicians. We want to treat our customers as we would want to be treated. Thanks, Tallahassee, for these many years of service to our community.

Marjorie H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Their initial set-up call is always from someone very helpful and courteous and the technician that comes always takes great care of me. If I have any issues, they let me know and take care of them immediately. I reccommend Keith Lawson Company to all my friends and family!
Description of Work: I am part of Keith Lawson's Red Carpet Service and they come to my home annually and check to make sure everything is tip top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Roger Y.
03/2013
4.0
heating & air conditioning/hvac
  + -1 more
They did a good job but we thought they overcharged. They are a fairly big plumbing company. The hot water system itself, because of city ordinances and we have so many windows in the back of the house, and they had to put it in an area where they wouldn't be within 6 feet of a window, so they had to put it on the side of the house which is the solid brick. So they had to route the water farther so there were more pipes and everything but still. Then we had to dig it. We called them because we had a leak way down under the ground in the front yard and they had to dig it up but we still feel that it was overpriced. They have something they call job pricing. They don't charge by the hour. They'll give you, I guess what they think is the maximum amount of time it is going to take and even if it doesn't take them that much time they still charge you that. Like they were here after we had that done and we had a leak and it turned out to be a hot water pipe. They estimated that they were going to have to dig out a bunch of concrete and a bunch of stuff and they said it was going to take all day and it was going to cost something like $800. Well, they sent 2 guys over and they figured out how to reroute the pipe, cut off that hot water pipe and put a new segment in and they were here an hour and a half and they still wanted to charge us $800. We talked them down to about $350. They do good work, they are just high priced.
Description of Work: We last used Keith Lawson Company to put in a tankless hot water heater system in 2006.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$4,000
    • 1(current)
    • 2
    • 3

Contact information

PO Box 37309, Tallahassee, FL 32315

www.keithlawsonservices.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning

FAQ

Keith Lawson Services LLC is currently rated 4.4 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Keith Lawson Services LLC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Keith Lawson Services LLC does not offer free project estimates.
Yes, Keith Lawson Services LLC offers eco-friendly accreditations.
No, Keith Lawson Services LLC does not offer a senior discount.
Yes, Keith Lawson Services LLC offers emergency services.
Yes, Keith Lawson Services LLC offers warranties.
Keith Lawson Services LLC offers the following services: Air conditioning, heating & plumbing.
Ask for details.

Contact information

PO Box 37309, Tallahassee, FL 32315

www.keithlawsonservices.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM