Harper Revell Heating & Air Conditioning Inc

Great. Harper Revell is a family operation and they take pride in their work.

I was very happy with it. It took maybe a day or two at most, the workers were fine.

It went well. I don't use anyone but them.

It took the technician three trips in May to try and figure out what was wrong with my AC - why the system was shutting down when the temperature outside went over 100 degrees. And it turned out that the part he replaced was not the cause of the problem because it happened again at the end of August. When I called them about coming back out to find out what was going on, they couldn't come for 4 days and even if the part they replaced in May proved to be defective, I would have to pay for the labor of replacing the part a 2nd time. Needless to say, I was not impressed. I do not recommend HarperRevel - there are too many other AC firms out there to put up with this kind of customer abuse.

Harper Revell Heating and A/C (HRHAC) was the contractor who installed my two heat pumps in my home, the first in 2006 and a second one added 2008. HRHAC consequently has been the company whom I called for routine maintenance of, and problems with, either heat pump. Last month, I called HRHAC and asked them to schedule a technician to come out and check my smaller (1.5 ton) heat pump which was not cooling the two rooms (575 sq ft) that it normally cools effortlessly. The technician came out a week later as scheduled. He and quot;checkedand quot; the outside component and the fan component up in the attic - all within 30 minutes. He informed me that the heat pump appeared to be working fine, including having enough coolant. When I asked him why it was not cooling properly as before (bedroom temp at 8PM was 80 degrees), all I got was a shoulder shrug and a suggestion to keep the door of the stairway leading to the other room open. I tried that and it made the problem worse. After spending over $1000 on an indoor air conditioner and a solar-powered roof vent, and after finding my electric bill was 30% higher than normal because this heat pump kept running 21 - 22 hours out of every 24 hours, I decided to call Benson's Heating and A/C. Benson's Heating and A/C technician arrived as scheduled. She was knowledgeable, courteous, and thorough. Although she quickly identified the problem (low coolant), she checked every component of the heat pump. She added 5 lbs of Freon and felt that it should resolve the problem. If not, she informed me what the next step would be in identifying the problem (all be it less likely). Amazingly, the heat pump has been working perfectly for the past week. I will never rely on Harper Revell Heating and A/C again.

We've been very pleased with them. They took care of the problem promptly. I would highly recommend Harper Revell. All of our dealings with them over the last year had been good. Their prices are very reasonable.

The workers showed up on time and re-built a wood deck. Moved 2 air units onto the new deck away from the tree roots next to the house and hooked them up again. They were awesome! The deck is perfect and the units were up and running at the end of the day. Definite great customer service. Good price and awesome work! I would recommend them to anyone and frequently do recommend them to co-workers.

The installation was completed on time, everything was cleaned up and the unit worked with no problems. I was quite impressed with the way that the installation was handled. Rick and Darryl handled the installation very well and Mary Beth kept me informed before and after via phone calls and email. She stays on top of things and lets you know what is going to take place. Harper came by to check and make sure everything was going well. I have had them out to service the unit on an upgrade from Trane. If you want excellent work done both with an installation or for service work you cannot do better than Harper Revell HVAC. They are knowledgeable, friendly, and exceptional in their work. I am very pleased with all that was done.

Very good experience. They arrived on time. It took 1 day. They cleaned up after themselves. Disposed of all debris. Owner Harper Revel met the inspector the next morning. Evrything thing went well.

Disappointing. We called because of a clogged A/C drain line. The technician cleared the line using a shop vac. This took 10 minutes, and he said the total charge would be $120. He also said we needed a new A/C and quoted a price of $5000-$6000. I had assumed there would be a charge for the visit, but I should have asked before scheduling, as this was higher than other companies charge. I called Harper Revell right after the visit, and they agreed to reduce the charge to $95, but we received the invoice 10 days later for $120. I called to pay with a credit card and reminded them they agreed to reduce the charge to $95 (which still seems high). They agreed, but I am still not sure what the credit card charge will be. Not a big deal, but disappointing. Also, we were able to get the A/C repaired later the same day by another company for a reasonable price, so although our system is old, we don't need a new A/C. .

Service was prompt. Fortunately we were able to have the a.c. fixed over the weekend, even though we knew we would be charged overtime, which we expected. We feel confident to call on them anytime and know we will be helped.

The A/C stopped working 24 hours later. It was obvious that the drain line had not been cleaned. I used my shop vac and air compressor to blow out the drain line and drain the condensate pan. Now that the drain line is clear, the A/C unit has been working well for the past two weeks.

They arrived promptly at 8:00 a.m., as indicated. They explained briefly at the door what they would be doing. Most of their work was under the house, with the exception of installation of a new thermostat and upgrading the breaker box, so I did not actually see them a great deal. I went outside a couple of times and spoke with them. Except for a lunch break, they were here until around 4:00 p.m. Everything was cleaned up and tidy and my new AC system was cooling my home.

These guys were awesome. The call was scheduled quickly by Mary Beth for 8 a.m. They were exactly on time, had all of their tools and supplies and went right to work. They were very conscious of not making a mess (which they did not) and were very polite and personable. I was very impressed. I will definitely use Harper Revell for all of my service calls and maintenance.

After my AC went out in the middle of the night I called Harper-Revell to request a service call. They were able to work me in because they knew I had no air. John was on time and very professional. He finished the repairs in less than 30 minutes. Very happy with this company!

Mary Beth Revell provided quotes for several brands of heat pumps. She worked with me to review the differences between the three companies (warranty, service call back history, ease of finding parts, etc) and select the best unit for my home. They scheduled and installation date and the crew was on time. They laid down drop cloths to protect our new carpeting. The crew was very experienced and the installation was conducted very efficiently. They were done in about 6 hours and did a very nice job cleaning up inside and out. They were very helpful and patient explaining how to use the new programmable thermostat. After living with the unit for a few days, we noticed that the air handler seemed a little louder than the last one. We called Marybeth and she sent out a technician who was able to make some adjustments to the ramp up speed of the motor and the problem was solved. They were very responsive and indicated that they would not consider the job done until we were 100% satisfied. We are 100% satisfied!

My tenant reported a problem with the heater. A technician evaluated the unit the same afternoon. The repair was made the following day. Harper Revell did an excellent job at communicating with both my tenant and me about scheduling the work. Their technician was professional and personable and even spent a bit of time cleaning off the unit (which was not within the scope of work quoted). Great experience! Will definitely continue to use Harper Revell.

The service man was very prompt and was at my house prior to the scheduled time. He explained all services performed on my AC unit. He was very courteous and mindful not to bring any dirt into the house after servicing the unit outside. After the installation of the thermostat he spent time making sure I understood the functions and programming before he left. I will definitely use this company again.

Was really nervous about contacting a company about my unit. I researched Angie's list and liked the reviews I read about this company so I called. Still nervous my call was returned and a date scheduled to meet my needs. The person called and arrived as scheduled and inspected my unit. He was very nice and professional the entire time. He explained and answered my questions. I was surprised they were able to repair my unit that day and the price wasn't bad from what I was expecting. Other companies I contacted previously made it seem like the work was very intense and would take an entire day to repair and quoted me about $450 more than Harper Revell. I was in the process of getting the other company to do the repair and it took a couple of weeks to get back with me about the parts so I didn't feel comfortable enought to hire the company I contacted earlier. Haper Revell was able to bill me and not ask for money up front and I felt very comfortable with that. I'm so glad I contacted them and won't hesitate to do so in the future.

I called the company about 8:30 AM. Had to leave a message. I had a call back from a lady named Revell in about 15 minutes. I told her that water was coming out of the air handler the night before but was not at that time. We both decided that it would be advisable to have it checked. She said she could work it in by noon or shortly thereafter. John Revell called me just before noon to say he was at the gate and needed access. John went right to work (he had his son with him) checked the system, could not find anything causing an overflow. Added anti-algae tablets to the collection tray and cleaned the drain line, checked the Freon level. He advised me that the system was undersized since we had added about 440 sq-ft to the load. He recommended that we go to a 3 ton system from the current 2-1/2 ton when we have to replace. He also increased the fan speed to help overcome the under-sizing. I asked that they quote me on a new 3 ton system since our systems is approaching the end of its life and may go at any time.They did not ask for payment upon completion but mailed me an invoice and included the quote for a replacement system. I was extremely satisfied with the service and price. I will absolutely call them to replace our AC when it is needed.

Harper Revell installed the outdoor compressor for my downstairs air conditioning system in 2005 and I have used their services ever since for maintenance and repairs. I really like and trust Harper-Revell.

I requested a spercific person, and Harper Revell saw that he came, and they did it on a family basis. I would give them all A's and would, of course, use them in the future.

We really liked them and they were very thorough. We were very pleased. I actually felt like their prices were better then the others.

I would recommend them. Both the office and technician were courteous and on time. They were very knowledgeable and resolved the problem in a fairly quick manner. I was very satisfied with the service. This was my first experience with them.

Because it was after hours, the price was $180. It stopped working and I am about 70-years-old so I needed heat. Despite the bill, they were very good.