Barineau & Son Heating and Air Conditioning Inc

We have been long time customers (over 10 years) using them for annual maintenance and repairs as needed. Up till this year, it has been great. We have recommended them to family and friends. Something has changed in the business drastically and we are not the only ones who have noticed. Recently, we noticed stains around our AC vents. We asked for someone to come out and look. For whatever reason, we were told Stanley Barineau insisted on responding to take a look. At first, that seemed like just good service. Mr. Barineau came out, looked at our vents, and advised the duct work needed new insulation. He did not go in the attic. Since this seemed reasonable, we took the $500 quote and scheduled the work. My wife took leave that day from work to be here. After the scheduled time came and went, my wife called to find out if they were running late. She was told the crew was tied up on another project and could not make it. No call to let her know or to reschedule. I guess we were expected to call them when they did not show. We rescheduled for the following Friday. Once again, my wife took off work. This time, a single employee showed up. He took a look at the duct work and advised re-wrapping would not solve the issue. The insulation would need to be stripped first. Instead of working up an estimate, he advised we would need to schedule another appointment for the estimate and suggested we schedule the work in cooler weather. Once again, we called for another appointment. Once again, Mr. Barineau apologized and promised to give us a new quote. He did not. It is now 7 days later. We called during regular business hours and got the answering machine. No call to follow up with a long-standing customer. No effort made to keep a long standing customer. No effort to fix repeatedly abysmal service. I suggest you find someone else to work with. This company has obviously gone off the rails from the top down. I expect they will be out of business soon from what I am seeing on their recent reviews.

This is the WORST company I have ever worked with. My wife and I were long-time customers who purchased annual service agreements every year and regularly used this company for issues with our system. We contacted the company to have one of our annual service agreement services performed last fall and their technician failed to show up for this appointment without providing any notice. We subsequently rescheduled for a set time and they failed to show up again. When we called the company, they offered no assistance and instead told us that we should contact the technician (who happens to be one of the owners) to try and resolve the issue. We ultimately scheduled 4 appointments with this person and he failed to show up on every occasion, costing us a lot of time and energy! They didn't even offer so much as an apology for all of these missed appointments. The company never performed this service, even though we prepaid for it. To make matters worse, we started to have issues with one of our systems (which they installed a few months prior) and when we finally were able to get a technician out, he was unable to fix the problem. He repeatedly assured me that he would return with new parts and get it fixed, but this never happened and he stopped returning my calls and texts. He never fixed the problem but the company had the nerve to send me an invoice for the service that was never completed! After weeks of trying to get a response, I ultimately had to contact another provider who was able to fix the problem in less than an hour. I have tried contacting the company since all of this to resolve this issue and they are no help whatsoever. They don't respond to calls, emails, or even certified letters. I have cut all ties with this company and will never do business with them again. I always support local business but this was the most ridiculous experience I have ever had with a service provider in Tallahassee. Do yourself a favor and find another provider!

They came out after hours and didn't charge the after hours price but they sent someone out right away. They told us what was wrong and came back the next day to make the repair. They followed up on future options. They were spot on with everything.

unknown

The workers were prompt and courteous. The work was done quickly and cleanly. We needed our ductwork and AC coils cleaned since our home was purchased as a foreclosure and the ac hadn't been run since 2013.

unknown

A/C was shot. In FL that's a problem in middle of summer. They came over same day we called while other companies couldn't do appts until next week. Patrick was awesome. We came up with a plan to replace A/C and faulty duck work that worked within our budget and how long we intended to stay in our home. He wasn't about the sale... he was about hearing our needs and figuring out a solution. We sealed the deal and he volunteered to bring a back up A/C to hook up free of charge until the replacement and all repairs could be done. That's going above and beyond for their customers. We love Barrineau!

unknown

They arrived on time and told me exactly what they were gonna do. They were very polite and professional. It was a Friday but they didn't "work" like it was a Friday, you know, get in and get out in a hurry for the weekend. I have been in the electrical field for about 6 years and have seen hundreds of ac/ahu being installed and a few being replaced and they did an outstanding job. I went back to look at everything they did and it was perfect, even with my OCD(obsessive compulsive disorder) standards. I would highly recommend them.

unknown

crew arrived at 8:00 every day about 4 days and half of 5th day. finished up about 4:30 when we got home. While system was under construction they provided temporary a/c services. Site cleanup every day, some messes were made during work, but all was cleaned by the end of the day. It was a substansial cost but worth it the house no longer has hot and cold spots as before. Professional design, and installation

I had noticed a stain on my ceiling in my garage, thought my roof was leaking. Roofer came out, looked in attic, said A/C condenser pan appeared to be overflowing, causing the stained ceiling. Called Barineau (they had been out on 6/14 to replace dual valve capacitor motor). Nice guy - explained that main unit in backyard was the main drain, and that pan and drain outside of house was secondary. He cleaned the main drain, pulled out lots of calcification, and now the secondary drain isn't overflowing and the issue is resolved - other than my having to paint the ceiling stain :-)

In March of 2010 I contracted with Barineau and Son to install a Carrier two-ton split system for $4460. I chose them because they were a Carrier dealer in business for forty years, and held some professional certification that was supposedly a feather in their cap. I wanted a Carrier system for it's electronic air cleaner that Consumer Reports had given a favorable review of. The day before they were to do the work, Mr. Barineau called to inform me some of the Carrier components were not available at the warehouse, so they would put in a Heil system. He assured me the Carrier air filtration system I specifically wanted could still be installed. However, when the crew arrived the next day, they discovered that was not the case. They consulted with Mr. Barineau who solved the problem by substituting an ozone generating system by Ultravation, which consists of a U.V. bulb and titanium catalyst rod mounted in the plenum. I asked him to reduce his price if he was going to install this in place of the Carrier filtration system, so he knocked off $150. During the install the crew of four was joined by several other Barineau employees who were in the neighborhood. They wandered around my house and yard tracking in mud. One came up to me in the kitchen and just stared at me. His name was probably Daryl, or Daryl or Larry. When the work was completed, I noticed a large gap around the plenum where it enters the attic. When I pointed this out to the crew leader he retrieved a can of foam sealant from the truck and sealed the gap. When the closet door was set back on it's hinges, we discovered it wouldn't close without considerable force because the copper supply lines they installed were now in the way. I decided not to make an issue of this. Noticing the mud on the floor the crew leader asked me if I had a towel he could use to clean it up. I told him to forget it, I would mop the floor when they left. Later I discovered the disconnect switch box was not securely mounted to the wall in the closet. Also on the day of the install, one of their vehicles backed in to a neighbors mailbox, but the driver didn't report the incident. I later repaired the damage to the post. A week later the Ultravation unit began flashing, indicating it was time to change the U.V. bulb. Obviously this was a false alarm as the unit was brand new. A technician came out and reset the unit. Then the same thing happened another week or two later, I called the office and Mr. Barineau was suppose to return my call but didn't get the message I guess. I decided to open the unit myself and press the reset button. At this time I discovered the unit was set to generate ozone for a 5000 sq. ft. home. My home is only 1100 sq. ft. Ozone is potentially harmful so I adjusted the setting to where it was suppose to be. As June rolled around I noticed the humidity in the house was getting high. I knew the air handler should be running at low speed when the system first comes on to effectively remove moisture from the air, but it wasn't doing this. The technician who installed it came out but had to call the manufacturer to find out what he had done wrong when hooking it up. After that, everything worked great for a couple of years. In December of 2012 it was still warm enough that I was running the AC. I noticed the house was not getting cool. I discovered the inside coil was iced up, an indication the system is low on refrigerant. The next day the owners son and another guy came out. At the outside unit the helper announced the service disconnect switch broke when he shut it off, and proceeded to replace it with a new one from the truck. While he was doing that J. Barineau went inside and came back out to report he had discovered three oil spots on the inside coil, indicating it was leaking. The good news: the part was covered under warranty. The bad news: labor and refrigerant aren't. He gave me an estimate of $400 to swap out the coil and collected $79 for the diagnosis fee. As they left, they both stated the system was completely out of freon. Since the system would still run, I didn't see how it could be completely empty. Two days later two techs I had not seen before came out to change the coil. While they were working I called Mr. Barineau to protest the high price for this repair. He told me it was due to the high cost of the 410a refrigerant, but said he would knock $100 off the bill since I had already paid the diagnosis fee. The two technicians were about half-way through the job when they asked if I had any wrenches they could borrow. I obliged and they finished up the job. They managed to make the situation with the closet door worse. It can't be closed now and stays open about 2 inches. When I handed over the check I expected to be given an itemized bill but they didn't have any forms with them. (As Judge Judy would say to an unprepared litigant, "Where did you think you were coming today?") After they left I found the coil kit installation instructions provided by the manufacturer, which I read. The instructions stressed that the in-line refrigerant filter must be changed any time the system is opened for repair. The new 410a refrigerant has a great affinity for moisture and when it is present in the system, acids are created which dissolve copper. Seeing that the filter had not been replaced, I contacted Mr. Barineau to ask why this hadn't been done. He assured me that since my system was not that old it wasn't necessary to change the filter. He also assured me that they had drawn down the system and flushed it with nitrogen. A month later it was cold. One morning I woke up and heard the compressor was kicking on but then immediately shutting down. It was doing this repeatedly so I turned the system off via the thermostat. I called B. and Son and they had a tech and helper out in a few hours. They weren't sure what was going on at first, but eventually determined that the crew that replaced the coil had over-charged the system, and that letting some refrigerant out fixed the problem. I wasn't charged for this call. In May I noticed the floor in the AC closet was wet. I pulled out the air filter and it was wet also. Further inspection revealed a 1 1/2 " crack in the plastic condensate pan which is attached to the coil that had just been replaced a few months earlier. I also noticed the fins mashed down on a few areas of the coil. Both situations obviously the handiwork of the two guys who installed the new coil. Mr. Barineau said a new plastic pan would be provided under warranty, but the coil would have to be pulled out and the system recharged again, but he was willing to do it for $250. I told him to save the expense I would seal it with silicone caulk.

I bought a contract from them. They come and take care of it. Everything was fine.

Did not solve problem and damaged unit.

There was a drip from the second story AC closet in my rental unit. I called Baraneau to check it out. They came, they saw, they fixed. It was easy and quick, with no further problems.

The workmanship was not very good. They had to come out a second time and they charged me more the second time due to them losing the freon out of the system.

They were very professional. They didn't take much time to figure out the problem and fix it. We have signed up for a service contract with them. They will be coming back again in six months to check the heating.

It was good and we didn't have any problems. The man was very good and knew his work and got us fixed up. He was personable. The price seemed a bit high for a fuse. The quality was good. He came out that day and even called to let us know when he would be here. The office staff was very personable and friendly. He was punctual.

Stanley was very accessible and willing to answer the many questions I had before, during and after the installation. I had 6 or 7 estimates and his prices were the best, even when comparing the same exact product. He is a man of few words but completely willing to answer all my questions and to respond to all my requests. I have called them back a couple of times for minor stuff related to the thermostat making noise (which is normal but Im sensitive to noise). His employees have been extremely congenial and willing to do whatever needed to make sure I am satisfied. Before going through with the install I asked a friend who works in the industry what he thought about him and he confirmed that he is runs an honest and high quality company.