Direct Relocation Services

DO NOT USE DIRECT RELOCATION IF YOU VALUE YOUR BELONGINGS! I read the glowing reviews of this company, and contracted with them for my interstate move from Florida to North Carolina. It appears that most of the good reviews were for local moves, not interstate. As I was a moving novice, I learned all the things I would do differently when dealing with moving companies. This company is up there with all the horror stories you read. I could go on for 3 pages of all the things that went wrong. Some problems could be chalked up to “things happen”, however, the areas they could control, they did nothing to ease the stress of the move. I preface this by stating that the owner of the company, Diego, personally came to our home and assured my husband and myself that his company would do everything to ease the stress of moving, and when specifically asked, stated that he personally would take care of damages if they should occur. These are some of the things that occurred: Pick up was fine, but they kept on pushing up the date of delivery kept on moving up until it was 2 weeks after the pickup. We were told delivery would be between 1pm and 3pm. They started to unload at 8 pm, and was still unpacking at midnight. At time of delivery, we knew that an expensive electric fireplace ($1200) that inserted into our media center was missing. We were told at the time of delivery, that the box was in the warehouse, and would be delivered to us on the next truck to NC. Three weeks later, we were told that the box was destroyed, and to file a claim with Moving Claims. Weeks went by, and as we unpacked, we realized that other boxes were missing. All our dishes, pots and pans, and sentimental things that we had collected over thirty years. They did reimburse us for dishes and the pots. Communication was very poor. They wouldn’t call when they said they would, and then a manager (Andrew) said that I call too much. We paid to replace the fireplace, and we’re not reimbursed the money. We filed our claim with Moving Claims, and a few days ago finally received the settlement offer, $50!!!!!!! This has been going on since the end of July. I appealed, and today, they offered $80 as the FINAL settlement. Hope this review will help you in choosing a mover.