JOHN MOORE FLOORING

Description of Work: Replace all floors in home

Description of Work: Review of John Moore's Abbey Floor and Design Center We contracted to have a large five-room project of tile installation completed by John Moore's Abbey Floor and Design Center. Upon meeting with the Operations Manager/Installation Manager/ Salesperson, we were instructed that the only thing we were required to do to prepare our home was to ensure no clothing in the closets was touching the floor, as the installers would be working in that area as well. The installers would be responsible for moving all furniture and there would be little mess. The majority of the installation was completed while we were on vacation. My daughter and sister were monitoring the project while we were away. Shortly after the project began, I received concerned phone calls and email pictures from both my daughter and sister. The pictures were of my house, and all furniture and furnishings, covered with a thick layer of tile dust. During the project my daughter and sister both observed the workers continually cutting tile in our home to the extent of fire alarms being set off numerous times, once by their observation and the remainder by the tile installers reports. I called the Operations and Installation Manager, who indicated he would take care of the issue. Upon our return home the house was still covered with dust to the extent that breathing was difficult and our eyes immediately became irritated. I met with the installation manager in the home who indicated, that indeed, there was too much dust in the house for such a project. He stated they would clean the house to our satisfaction. Upon completion of the project John Moore's did send in a cleaning company that spent a full day attempting to clean our home of tile dust and odor. It immediately was clearly evident that this cleaning was not going to resolve the issue. At our expense, we contracted with the same cleaning company to return and clean for a full day, again unsuccessfully. Visitors to our home immediately reported difficulty breathing and irritated eyes. I contracted the Installation Manager at this time and he stated the installers would never cut tile indoors. This was contrary to what he had previously indicated. He further stated that the only indoor cutting that was done was when doorjambs were installed as small amounts of existing tile had to be removed. This was an interesting statement as the doorjambs were the last items in the project installed, long after we had identified the issues with dust and odor. At this time, at our expense, we contacted Serve-Pro who indicated they could clean our home for between $9,000.00 and $11,000.00. Minimally we should have the air-conditioning ducts cleaned to help address the issue. We opted to have the air-conditioning ducts cleaned (a large expense). My wife and I spent months of evenings and weekends attempting to rid our home of odor and tile dust. We have found it everywhere, inside furniture, lighting fixtures, on and inside electronic equipment, books, bedframes, cabinets, on and on. Installers cut large amounts of tile in our home, garage and in our covered lanai. Never came back to complete touch-up work. Bathroom fans left on to clear air while cutting tile indoors. Air-conditioning on and doors open while cutting tile indoors. Left garbage such as lunch products and bottles in the house at the end of the work-day. Entered cabinets and used glasses without permission. Cleaned tools and products at the end of the workday on yard grass, damaging it. Did not cover furniture while extensively cutting tile in our home. Stacked furniture on end in rooms where tile was cut and installed. Damaged several pieces of furniture while moving it. Attempted to move indoor furniture outdoors to install tile. We as Owners Had our house professionally cleaned at our expense. Contracted with Service-Pro to evaluate cleaning needs. Had air-conditioning ducts cleaned at our expense. Cleaned all screens and windows within our home. Spent hundreds of hours cleaning attempting to address tile dust and odor issues. Washed every piece of clothing in the home. Dry-cleaned clothing, bed quilts etc. as needed. Removed all rugs in home. Fine tile dust could not be cleaned from them. Replaced all cushions on lanai furniture where tile was cut. Constantly replace air-conditioning filters. Recently I attempted to contact the Operations/Installation/Sales Manager. After numerous attempts he returned my call. He indicated to me that his installers would never cut tile inside a home. These ""sub-contractors"" had worked for him numerous times without issue. He further indicated there was nothing more his company could do for us in terms of remuneration. As I pushed further he indicated he would have the owner of John Moore's Abby Floor and Design contact me. I have not been contacted by Mr. Moore. We contracted with John Moore's Abby Floor and Design on referral from a neighbor who had a small project completed successfully. I am not dissatisfied with the finished project. I am horrified with the installation process and the total lack of an appropriate customer service response. I have never written a negative customer review in the past. I will never refer anyone to John Moore's Abby Floor and Design.

Description of Work: Replaced a portion of a tile floor that had come up.

Description of Work: Removed old carpet and flooring and installed new hardwood floors.

Description of Work: They did tiling in two rooms in our home.

Description of Work: Laminate flooring and baseboard throughout home

Description of Work: removed laminate flooring in living room, dining room and family and installed tile in areas.

Description of Work: INSTALLED PREVIOUSLY USED CARPET. CARPET CAME FROM AN EXPENSIVE HOME THAT I KNEW ABOUT, A FRIEND'S HOUSE. CARPET WAS FREE. THE INSTALLATION WAS PERFECT. ROOM LOOOKS GREAT.

Description of Work: Tear up cracking ceramic flooring and replace with a new ceramic tiles throughout four rooms.

Description of Work: Installed laminate wood flooring into two bedrooms replacing existing carpeting.

Description of Work: They installed and provided material for the flooring.

Description of Work: .

Description of Work: Installed laminated flooring in my living-dining room, halls and den. Installed tile in two bathrooms, installed carpeting in one bedroom.

Description of Work: Carpet stretching

Description of Work: provided and installed laminate flooring throughout the house.

Description of Work: carpet repair

Description of Work: Purchase carpet and installation from company. They installed carpet in Master bedroom closet area.

Description of Work: We had four rooms done, three tile one laminate.

Description of Work: WE HAD NEW CARPET INSTALLED IN TWO BEDROOMS, 2 HALLS, AND OUR STAIRS. ALSO HAD NEW TILE INSTALLED IN TWO BATHROOMS, THE KITCHEN AND LAUNDRY ROOM.