Broward Factory Services

They came and looked at it and said the motor had to be replaced with a new one. Technician said "No problem, your covered for parts and labor under our Silver warranty plan." two days later they called and that they had decided that the motor was deemed "nonrepairable" and said they didn't have to do anything more ! They said to buy a new machine and "out of the goodness of our heart" they would give me $100 !! this is after I had paid them over$2500 over 8 years to have appliance repair insurance ! Their Silver Warranty is a TOTAL SCAM. They can claim anything is nonrepairable and not pay anything. DON'T WASTE YOUR TIME AND MONEY WITH BROWARD.

We have a service contract with them. I think the price is kind of expensive, it's not cheap but it covers a bunch of stuff. They were really fast in coming out. I think they call and let you know when they're going to be there. They were very professional.

unknown

unknown

unknown

They took the part from the AC they left us and said oh it takes a couple of days. It took like more than 2 weeks. The AC was out and it was just horrible. The living conditions in June or July here is horrible without an AC. There was another part broken on the freezer and that took a long time. I said well all my meat and everything I got in there is breaking down are you going to give me some new? Just because the part takes so long they should immediately replace the part. It took 24 to 48 hours for that part too. They were just horrible. I would never ever tell anybody to use them. It was a little cheaper on the price for the year but its not worth it, not at all. When they came they left their shoes on and we have a really light carpet going upstairs and in the upstairs and he didn't care he put his shoes on top of it. They were never prompt. The thing about it is you are afraid already when the thing breaks down and you have to suffer in the home that you live in. I can not deal with that and I said we have to find somebody else.

I had a service contract with this company for my AC unit. They have no emergancy service and only work till 5pm each day and they do not work weekends or return calls in a timely fashion. The service tech that they sent out informed me that he could not fix my issue the day that he came out due to him not having all of the tools he needed to complete the job. I contacted them in April to come out and look at the issues I was having with my unit. It took until August for them to fix the unit and I again am having issues. They were also not clean when they arrived and had no uniforms. I am not renewing my contract with them and would not refer their work to anyone.

One Broward Factory Story Only (there is another) My clothes dryer was down and Roger, an excellent tech, came and fixed it once, and it held for a long time. But when the same problem re-occurred he wasn't available, so they sent (unnamed) instead. Unnamed is an "air-conditioning" specialist that has no real training in dryers, I later found out. He put some awful, sticky black goo into the outside lining of the dryer and claimed it was fixed. Well, we tried to use the dryer and the smell from the concoction permeated the house. It was awful. Back came Roger at HIGH request the next day. The poor man spent hours--hours--digging out and removing as much of the the mess his fellow repairman had made as humanly possible. Even when he gave it his all, the dryer (and our clothes) still reeked for a few weeks. That was at the beginning of a new contract, so I told them never to send Unnamed back again--for any reason. Well, unnamed is the person who shows up most often when I call nowadays. Obviously, I don't trust him and his attitude stinks. I have other more minor complaints, mostly about the poor attitude of the repairmen they've sent, other than good-old Roger. The ladies in the office, on the other hand, are lovely. It's a real paradox working with them...

Just good work

Am not happy with their service, the manager does not respond so well opposed to the office staff who is very responsive.

They had to order the parts as they are not a parts storing company. They fixed the issue. The people are very nice.

They do a good job. I have been satisfied with their services.