Best Kitchen and Bath

While fixing the new homeowner new residence, “Best Kitchen and Bath” were contracted on 01/31/22 due to an example of the services provided by Gil Rivera. As of 04/08/23 the work is still incomplete and the contractor, Gil Rivera refuses to answer any calls or messages. There were multiple agreements on the construction of various rooms, specifically with safety for the elderly & disabled. For example, grab rails that can support the weight of senior in the shower due to the danger of falls that were never completed. The caulking for the appliances was never completed, and the residents had to install the shelves by themselves since Gil was not available and refused to answer the phone for them. The walls that were used were so cheap that they came apart as dust particles built into the paint itself. When cutting templates for the bathroom, they did it on the freshly installed countertops leaving their bare surface riddled with cuts. There was no hardware left for the shelving units and the Nuss family had to buy new hardware, as well as hire new help to install the bathroom cabinets that was originally contracted to Gil Rivera who had just sent someone over to see what was needed (less than 3 times), but did nothing to resolve the issue. The kitchen cabinets are missing the caulking on the edges as well as kick plates, back splashes, and crown molding, which was never installed, even though the homeowners paid for them to be. The workers consistently banged into the bathroom doors leaving scratches in the respective doorways. No matter how many times he was contacted, he never returned, nor answered any message until days later if at all. His employees acknowledge his behavior and say, “that’s just how he is”. Regardless of the incomplete work and inability to get in touch with, the company can’t be reached for compensation to actually install what was contracted to. In the kitchen, his workers pulled up all the quarter-round surfaces, but never replaced them. 2 cabinets were supposed to have glass inserts but were never installed leaving 2 cabinets with holes where the glass was supposed to cover. The cabinets themselves are not attached to the walls securely leaving them dangerous and making them “handle with care” items. The cabinets can’t be filled to their capacity or even to a "safe" amount due to their flimsy installation. This has left the very fragile cabinets when handling, with the constant worry that they may fall off the wall at any moment. Included in this installation was the incorrect leveling/lining up of the cabinet doors, leaving them uneven due to improper installation. The homeowners moved to Summerfield for retirement and were promised the dream home that they desired, and paid Gil for the promised quality work, yet the job is STILL incomplete. The home is now in worst condition than before his incomplete work started. They gutted the house to install new equipment, yet nothing was completed properly/at all and truly looks terrible, leaving the residents with a horrible looking job and in debt so they can’t hire someone to fix it and feel they were taken advantage of specifically due to their age & disabilities. They’ve tried contacting Gil for compensation, yet they can’t get an answer from him and are truly looking for help finishing their dream home which they were contractually promised, but with insecure installation, this has left the house more compromised than before they contracted him. They are left in the dark by the contractor who can’t be trusted or even contacted! The plumber who was used by Gil Rivera's company (Robinson’s Plumbing Inc.) was extremely sloppy, leaving ALL of the faucets/shower heads in the house to leak continuously even though he was paid $2,200 for the correct installation. The master bathroom shower is loose, leaving them worried it may come apart at the wall. The toilets selected by the plumber didn’t fit, forcing the couple to buy new toilets that fit the correct measurements after being given improper guidance. Certain requirements that were communicated to the plumber were left to be ignored. The wax rings were installed incorrectly in both bathrooms and are visible from afar. When there is a leak, gold & black ooze seeps from all around the floor where the toilets are installed and repetitive cleaning does NOTHING to fix the appearance of a job horribly & incorrectly done. They called the contractor and were initially promised it would be fixed the next day and following that, the plumber still hasn’t returned for the repairs that they paid for in full. He will not answer their calls, return the messages left or any form of communication leaving them to feel that are being strung around for time to pass as nothing is right and no attempts at repairing the issues were made or even attempted.

We hired Lowe’s to remodel our kitchen and redo the countertops in our bathrooms. Lowe’s hired Gil Rivera of Best Kitchen and Bath as a sub contractor to do the bathroom countertops and sinks. Although the new faucets in the original box were in the bathrooms when the countertops were installed the countertops were drilled for a 4” inch spread instead of 8” inch for the new faucets. Gil admitted it was the workers mistake and gave us two options. Either we could pick out new 4” spread faucets or the countertops could be repaired which he said would look like new. 100% WRONG! This is where all the future problems started. Total Nightmare! Not having bathroom countertops and sinks a couple of times for several days, walls being damaged from removal of countertops several times, Gil not returning phone calls as to when the workers were returning, workers not showing up on time. Gil told the main contractor his men were at our house when in fact they were not. Needless to say I do not recommend Gil Rivera of Best Kitchen and Bath. What saved us is Lowe’s got us a more responsible subcontractor to redo the bathroom countertops and sinks.

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