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Reviews
4.549 Reviews
Showing 1-25 of 49 reviews
Bill S.
03/2016
home security systems, home automation
+ 0 moreThe installer Scott, is a great person!! We have used Scott on two different occasions/locations and he has always, always been excellent! All work performed was as if he were doing his own home. His attention to quality installation is like being compared to a wood craftsman. Every detail of the work performed was outstanding over the installation period. He was not hesitant to suggest a better way of doing the project from his past experience and keeping the cost close to the budget. We could have used a great deal of less expensive companies for our projects, but he came from a personal referral and friend who also has used his services on several projects as well. I could go on and on about how GREAT Scott is but I will keep it to the facts about Apollo. 1) used them since 2006, best decision we made in regards to a security alarm company 2) somewhat higher than other quotes, but if quality, service, dependability matter, you should give them a try 3) Scott recommended the products that we truly needed for our system and not upping the commission factor 4) as the remodeling continued Scott came back and upgraded the components to accommodate the new windows 5) as the saying goes, "You get what you pay for!" Just think, you are protecting your LOVE ONES, quality should count!!! We always have had a great experience with Scott and Apollo and I am sure if you use them, you will be happy you did as well!
Description of Work: Installed complete security system Installed a higher-tech security system with security cameras
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Yes, I recommend this pro
$3,250
Sarai H.
06/2015
home security systems
+ -1 moreIt is a 3 months at a time payment. They have been amazing.
Description of Work: We use Apollo Alarm Systems.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$90
Sarai H.
12/2014
home security systems
+ -1 moreMy home was broke into 2 times within 8 days with the second time resulting in our work van being stolen. When we moved into this house, we saw signs for Apollo but did not know what was part of the alarm systems. After the second break in, I frantically contacted Apollo (at 11pm) and asked if they could come out the next day to at least activate the alarm. They moved some things around and were able to get us in...I know this is rare and cannot always happen but in this case they were able to carve out time. The installation crew were wonderful and concise..we upgraded the keypads and were told about a number of features in our home that we so awesomely painted over top of because we didn't know what they were...like glass break sensors :-) Additionally, the tech, Scott, walked us through how the use the keypad and stayed long enough to make sure all error codes on the keypads were immediately resolved. Let me tell you, I slept MUCH better that night. They are coming tomorrow install all of the camera's and DVR and to add a door contact to our garage. We will also pay a little extra each month to be able to use the system from our smart phones but we believe it is SO worth it. Apollo has been there for us and has taken our needs seriously even when I was incredibly annoying with my 800 emails to them. They care about the security of others...don't get me wrong...it does cost...but it is absolutely worth paying off. We did a 3 year contract with them, I know individuals had contracts..I am one of those...but just from the service alone I know they will not abandon us or make us wait forever if we need a service call. They treated us the same regardless of what services we chose or did not choose and they offered realistic advice about what services would be helpful and which ones would be limiting. A lot of security measures sound really nice, and companies will be happy to put them in for you without explaining the downsides. Apollo gave us the downsides, told us what to expect and allowed us time to process what we wanted. Cameras are expensive and it was refreshing not be to pushed to buy them. We made all the choices on what security options to select without feeling coerced or scared into buying them. I will post another review in 6 months about our "life" with Apollo but if it is anything like the service we have received so far...I am excited. Thank you Apollo!!
Description of Work: Activated and upgraded the old alarm system in our home and installed 4 cameras with DVR.
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Yes, I recommend this pro
$2,300
Response from Apollo Alarm Systems
Gary B.
06/2010
home security systems
+ -1 moreCompany was recommended by friends but they never returned my call and even now it is 5 days later.
Description of Work: Called for an estimate.
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Response from Apollo Alarm Systems
Brian B.
04/2010
home security systems
+ -1 moreWell, I agree with the most recent comments and it was a funny thing becuase before I read their reviews today, I was telling the service man at Apollo how his company has changed over the past couple of years and the service had really gone downhill. In addition, I too loved Brenda when she was there. All you had to do was tell her your name (if she didn't recognize your voice already) and she knew who you were, and where you were. She was great. Now, I call and many times they don't call me back if I leave a message. I finally got ahold of somebody and we set up a service call between 9-10 in the morning. So, 10 o'clock rolled around and the service man was not there yet. So, I called and the woman stated "oh, he said he was running late and would be there soon." It would have been nice for a phone call from them instead of me calling them. The work that was finally performed was good and I just hope they can find another Brenda soon.
Description of Work: Had a contact repaired.
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Yes, I recommend this pro
$100
Response from Apollo Alarm Systems
Jon S.
06/2009
home security systems
+ -1 moreYears ago, they were very good. Now, unpleasant to deal with.
Description of Work: We used Apollo for many years. Like a previous poster, we think the friendliness vanished a few years ago. We were treated somewhat rudely when calling them and our opinion of them soured. We decided to stop using them when we moved. When we called to cancel, they pushed us to a save queue where a friendly guy said he would work up a new deal for us at the new place. I decided to give them a chance and see what offer they came back with. Well, they never called back. Seems like a fitting way to end our association with Apollo Alarm. Their prices were pretty good, that's about it.
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$25
Response from Apollo Alarm Systems
Nathaniel G.
07/2008
home security systems
+ -1 moreNote: The $2500 which I quoted above included not only the installation of the original equipment, but additional equipment, and service calls over the years. When Apollo raised its rates the first time, there was an explanation saying it was the first rate increase in 9 years. However, regarding the last two rate increases for the monitoring service, we weren't even given the courtesy of a letter stating why it was necessary to raise rates. Essentially, there was no customer appreciation. The only time I received any feedback after 17 years, was when I informed Apollo that I didn't care to use their monitoring service any longer. Then, someone from the outsourced company in Pennsylvania called me, and wanted to know why. I simply told her that I no longer had a use for their service. I really didn't care to deal with an out of state company pertaining to customer service and billing issues. When Brenda of the Columbus office serviced the account, it was terrific in dealing with her. However, I did not appreciate dealing with an outsourced company.
Description of Work: When Apollo installed my alarm, I was told that the downstairs loudspeaker would be installed in the cold air return duct of the living room. However, it was installed in the kitchen, which I feel was not a good choice. The downstairs control pad is in the kitchen. Hence, every time the system has to be tested, the noise blared in one's ears. Also, if the alarm goes off accidentally, one has to go into the same room where the noise is coming from to turn the system off. The salesman assured me that the alarm could not accidentally be set off by my cat. However, he was wrong, as my cat traversed one of the window sensors at 3AM in the morning and set the alarm off. I did not appreciate jumping out of bed, and banging my knee, and running downstairs to see what caused the alarm to go off. Afterwords, I placed some plastic protective covers over the window sensors to prevent that from happening again. However, Apollo could have provided me with those protective covers, initially. When I recently called Apollo and asked them if the loudspeaker could be relocated to the living room, they never gave me the courtesy of a response. I was never told how to turn the alarm off, if the system would keep coming on, as it did from some defective smoke detectors a number of years ago. The two smoke detectors, and the alarm battery were replaced. However, I had to have the window sensors replaced several times when I had new windows installed. One of the Apollo employees was not very nice, when he had to come out to accomplish that task. He had an attitude problem, and had the gal told tell me "that he could have charged me even more for reinstalling the sensors". I was given two new sensors on the living room windows, but on the den window, I was given back the old one. When I inquired as to why the den didn't rate a new sensor, as did the living room, I was told that "it still works". It should be noted that their employee initially didn't reinstall the sensors correctly, as I had to bring the problem to his attention, when he was leaving. In addition, I also had problems with Apollo, when they installed a motion sensitive light in front of my home, which was defective. It took three weeks for them to replace the defective unit, and I had to argue with the installer. Not that long ago, I was charged $350.00 for an outdoor camera, which was installed in front of my home. Even though I was quoted $350.00 by their office staff (for the unit and installation), they tried to charge me an extra $99.00 service charge, which I refused to pay. Incidentally, the camera lasted about 20 months, and stopped functioning. I checked the price on the internet, and I noted that I could have bought it for $79.00. Even if one takes into account the installation charge, should the total have been $350.00? I don't think so. When I tried to get information from Andre Gordon about the camera, his tone on the telephone was not very nice. He didn't like responding to my inquiry.
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$2,500
Response from Apollo Alarm Systems
Mike G.
03/2008
home security systems
+ -1 moreHe never mentioned there would be a service charge - he just promised to bring the batteries and said "Oh don't worry I'll just send you a bill and not to worry it was around $30 for the batteries" - no mention of a trip charge. I don't understand why he didn't tell me because I could have bought the batteries myself.
Description of Work: They put two alarm systems in for me - one in my old home and in my current. I had them recently install a video surveillance system for about $3,000. He was at the home 6 times. He was supposed to bring a battery for they system - finally dropped them off one day and was here for 5 minutes and charged me $100 for a service charge, even though I had asked him to bring the battery during the installation many times.
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$130
Response from Apollo Alarm Systems
COLBY S.
01/2008
home security systems
+ -1 moreI have been a customer with Apollo alarm for five years and I am changing service providers. I am extremely disappointed by their customer service. When I first signed up with them they seemed to have all the benefits of dealing with a small company (i.e. every time you have a question you always dealt with Brenda who seemed to know you). In the last year (I'm assuming to save money) they have outsourced many of the aspects of the company (i.e. billing, customer service etc) and I have found the new people you are dealing with to not only be impersonal but also down right rude at times. One of the reasons I initially went with Apollo was because I liked the fact that the people you were speaking to were right here in Columbus. Now it is suburban Philadelphia and it has lost that small company feel.
Description of Work: Home and business alarm system.
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$280
Response from Apollo Alarm Systems
Diana S.
10/2007
home security systems
+ -1 moreHe arrived on time; they were able to schedule the appointment. for 9 - 9:30 AM, unlike companies which give you a 4-hour window. There were a couple sensors he needed to order, as well as the upgraded keypads (We weren't happy with the standard keypad they are using now, because we were accustomed to a higher quality version they installed in our other home). We were contacted within a few days that the equipment had arrived, and scheduled within a few days of that for the installer to come back out. He was very quick and efficient and tested that everything worked prior to leaving. Apollo Alarm installed our alarm system in our last home over ten years ago. We have been very happy with them, and that is why we chose to switch out the alarm system that existed in our new home, so we would be able to continue using them. We like supporting small, local businesses; and they've provided good service, reasonable pricing. Monitoring is $22/month and has been reliable.
Description of Work: Apollo Alarm transferred an alarm cellular backup from our old home to our new home. He also exchanged the keypad and control panel on the existing alarm system at the new home, so that we would be able to use Apollo for our monitoring service. He upgraded the keypad to the higher quality model we were accustomed to. He inspected the existing sensors and replaced a few which were not working properly. He added a secondary keypad at a different entrance and added additional sensors where we felt it necessary for a more thorough and complete protection coverage.
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Yes, I recommend this pro
$1,176.43
LAURA C.
10/2006
home security systems
+ -1 moreThe conversion went fine. One of the things we had been a bit concerned about, however, was the fee for repairs, should our system ever need it. Some of the companies that we had interviewed did not charge for service, but then had higher monthly fees. We never needed service on our prior system, so we decided to go with the cheaper monthly fee. So, of course, we did wind up needing a service call several months later, when a lightning storm fried one of the door sensors so that the door no longer was on the system. Apparently, quite a few homes had been hit, so it took several days for Apollo to get back to us after we reported the damage. However, when the representative came, he was able to fix the door sensor and install a new garage door sensor that hadn't been working well with our old system, all for about $60, including parts. We figured that it was pretty fair.
Description of Work: When we purchased our home in 2000, we decided to stay with the security monitoring company that the prior owners had used. When that company stopped returning our phone calls, we felt that it was time to find a new company. We found Apollo by looking at the highly rated securities on Angie's List, and we chose Apollo because the system conversion and monthly monitoring fee were the best we could find. There were no gimmicks or hidden fees. For example, we liked it that we didn't have to commit to Apollo for multiple years like some other companies required, and Apollo charged a reasonable amount for an extra keypad. I appreciated being able to speak with Andre, the owner, in person. When they came out to do the security system conversion, it took about a day.
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Yes, I recommend this pro
$480
NATALIE C.
10/2006
home security systems
+ -1 moreThe charge has never gone up, I am completely satisfied with them. Their techs are the best, very knowledgeable. I would highly recommend them.
Description of Work: I use them for their alarm service. The charge is for monthly.
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Yes, I recommend this pro
$23
SARA D.
02/2006
home security systems
+ -1 moreWe always try to get at least 3 estimates when going into home projects. Andrew was prompt in calling back, coming to give the estimate, and very helpful while doing so. The installers were also very professional - prompt, courteous and very careful to leave our home as clean as they found it. All personnel were very friendly - on phone and in person. Andrew Gordon made himself very available for questions & phone calls.
Description of Work: Replaced old home alarm system, replaced old equipment and added new equipment in previously unprotected areas.
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Yes, I recommend this pro
$1,200
KIM U.
01/2005
home security systems
+ -1 moreSCOTT INSTALLED THE SECURITY SYSTEM. ARRIVED TIMELY, VERY POLITE, COURTEOUS, AND PROFESSIONAL. PERSONABLE, THOROUGHLY EXPLAINED FEATURES OF SYSTEM. A LOT OF FUN TO WORK WITH. HIGHLY RECOMMEND THIS COMPANY.
Description of Work: INSTALLED HOME SECURITY SYSTEM.
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Yes, I recommend this pro
$297
CURT C.
10/2004
home security systems
+ -1 moreTHEY ARE A VERY GOOD COMPANY . I WOULD SUGGEST THAT OTHERS CONTACT THEM IF THEY NEED A SECURITY SYSTEM.
Description of Work: THEY INSTALLED AN ALARM SYSTEM.
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Yes, I recommend this pro
$1,000
Tony B.
03/2003
home security systems
+ -1 moreREMEMBER TO ASK THE SALESMAN TO TELL YOU EXACTLY WHAT HE IS QUOTING FOR THE JOB. KNOW WHERE SENSORS ARE GOING AND NOT GOING. PUT THE WIRING PANEL IN A HIDDEN LOCATION AND NOT NEXT TO THE FRONT DOOR OR ELECTRICAL PANEL.
Description of Work: WIRE MY HOME FOR AN ALARM SYSTEM THAT COVERS WINDOW BREAKAGE OR FORCED ENTRY.
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Yes, I recommend this pro
$1,040
Jon S.
02/2003
home security systems
+ -1 moreI''VE BEEN PLEASED WITH THESE GUYS. THEIR PRICES ARE BETTER THAN THE COMPETITION -- POSSIBLY A LOT LESS DEPENDING ON WHO YOU ARE USING -- AND THEY WORKED WITH ME ON THE PRICE. THE OWNER WHO PROVIDED THE ESTIMATE WAS PLEASANT TO DEAL WITH AND HELPFUL. I LIKE THE SYSTEM THAT THEY INSTALLED, TOO. THE ONLY ISSUE WAS THAT THE INSTALL GUY SHOWED UP 45 MINUTES LATE.
Description of Work: ALARM SYSTEM INSTALLATION (OVER EXISTING SYSTEM) AND MONITORING SERVICE.
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Yes, I recommend this pro
$300
NANCY M.
12/2002
home security systems
+ -1 moreFANTASTIC COMPANY. THEY WORKED WITH ME ON PRICE AND MADE SURE I HAD THE SYSTEM I NEEDED. EVEN THOUGH IT''S MORE UP FRONT, THE REDUCED MONITORING MEANS I''LL SAVE QUITE A BIT OVER TIME OVER ADT AND BRINKS (ALMOST $500 OVER THREE YEARS). ALSO I LOVE THE PERSONAL SERVICE. THEY EVEN RESPOND TO EMAIL. THE ONLY PROBLEM WAS THAT THEY CRACKED MY WOOD FLOOR DURING INSTALLATION AND DIDN''T TELL ME. IF I WASN''T GETTING IT REPLACED, I WOULD HAVE DEMANDED REPAIR.
Description of Work: ALARM INSTALLATION AND MONITORING
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Yes, I recommend this pro
$450
ELLEN P.
08/2002
home security systems
+ -1 moreWILL USE FOR FUTURE JOBS, PRICES WERE A BIT HIGHER THAN SOME COMPANIES BUT NO LONG TERM CONTRACTS AND OVER A YEAR OF MONITORING WAS INCLUDED IN OUR PRICE.
Description of Work: COMPLETE ALARM SYSTEM INSTALLED, INCLUDING 14 MONTHS OF MONITORING. EXCELLENT TO WORK WITH, MOST ALL THE STAFF IS HELPFUL WITH PROBLEMS, (PROGRAMMING ETC.) WHEN THEY INSTALLED THE SYSTEM A PROFESSIONAL PERSON ARRIVED AND EVEN CLEANED UP AFTER HIMSELF! VERY PROFESSIONAL! WE HAVE HAD THE SYSTEM FOR A FEW MONTHS.
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Yes, I recommend this pro
$500
GARY L & ADDI R.
07/2002
home security systems
+ -1 moreTHEY ARE A GREAT COMPANY. BRENDA, IN THE OFFICE, AND SCOTT, OUR INSTALLER, ARE AS NICE AS THEY CAN BE. I LIKE THE FACT THAT THEY ARE LOCAL WITH THEIR MONITORING. I AM MUCH HAPPIER WITH THEM VERSUS THE OTHER COMPANY WE'VE USED.
Description of Work: THEY SET US UP FOR A HOME ALARM SYSTEM. WE HAD CURRENTLY HAD ANOTHER ALARM COMPANY AND THEY SEEM MUCH MORE PROFESSIONAL.
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Yes, I recommend this pro
$485
FAYE T.
10/2001
home security systems
+ -1 moreVERY PROMPT AND PROFESSIONAL. DID NOT TRY TO OVERSELL MORE SYSTEM THAN WE NEEDED. OFFERS AL DISCOUNT. NICE SMALL COMPANY WITH EXCELLENT RESPONSE TIMES.
Description of Work: INSTALLED ALARM SYSTEM, INCLUDING GLASS BREAKAGE SENSORS
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Yes, I recommend this pro
$1,800
LESLIE H.
04/2001
home security systems
+ -1 moreTHEY PROVIDED AN ESTIMATE, AND EXPLAINED ALL THE NECESSARY DETAILS. THE INSTALLERS ARRIVED ON TIME AND COMPLETED THE WORK IN A NEAT & PROFESSIONAL MANNER. A DEFINITE RECOMMENDATION! NO ANNUAL CONTRACTS IS A PLUS
Description of Work: ALARM INSTALLATION
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Yes, I recommend this pro
$1,000
RITA R.
03/2001
home security systems
+ -1 moreADDITIONAL DISCOUNT FOR MENTIONING ANGIE'S LIST
Description of Work: INSTALLED RESIDENTIAL SECURITY SYSTEM.
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Yes, I recommend this pro
$601.71
Jo Ann G.
03/2001
home security systems
+ -1 moreBEAT OUT ALL LOCAL COMPETITORS. WERE ALSO MORE EXPERIENCED AND PROFESSIONAL THAN THE OTHER NATIONALY RATED COMPANIES. I FEEL I WAS TREATED VERY FAIRLY AND WAS BONUSED TWO ADDITIONAL MONTHS JUST FOR BEING A MEMBER OF ANGIES LIST. THEY GAVE ME AN ADDITIONAL FREE GLASS BREAK JUST BECAUSE HE FELT IT WAS NEEDED. THEY GAVE ME A TOTAL OF 14 MONTHS OF FREE MONITORING. ALL OTHER COMPANIES REQUIRED A CONTRACT; THIS COMPANY DID NOT. CAN STOP AND START AT ANY TIME. SALESMAN MADE SPECIAL TRIP OUT TO MY HOME TO THOROUGHLY EXPLAIN SYSTEM.
Description of Work: INSTALLED COMPLETE NEW HOME SECURITY SYSTEM
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Yes, I recommend this pro
$1,339
BIRGITTA B.
09/2000
home security systems
+ -1 moreTHEY DID A GREAT JOB. COST: $940 KL
Description of Work: DOOR SENSORS, GLASS AUDIOS, OUTDOOR HORN, CONTROL PANEL, ETC.
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Yes, I recommend this pro
- 1(current)
- 2
Contact information
8241 SE 135th St, Summerfield, FL 34491
www.villagealarms.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation
FAQ
Apollo Alarm Systems is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Apollo Alarm Systems accepts the following forms of payment: Check
Yes, Apollo Alarm Systems offers free project estimates.
No, Apollo Alarm Systems does not offer eco-friendly accreditations.
No, Apollo Alarm Systems does not offer a senior discount.
No, Apollo Alarm Systems does not offer emergency services.
Yes, Apollo Alarm Systems offers warranties.
Apollo Alarm Systems offers the following services: Alarms – Camera Systems, Monitoring Systems, Security Systems, & Home Automation.
Car Alarms.
Contact information
8241 SE 135th St, Summerfield, FL 34491
www.villagealarms.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PM