2 Brothers Appliance Contracting

If there was a minus rating I would use it. I hired 2 Brothers appliance to repair my ice maker. They came 3 times and it still did not work. I was unsuccessful at reaching them at first. When I finally spoke with them I was shocked not only by their antagonist attitude, but use of profanity as he screamed at me after I told him I would be going to Seniors against Crime. I then had to hire Desantis Appliance. They repaired it and diagnosis was that ice maker was unplugged (which I had 2 Brothers replace). Also, Desantis found that left side optics was not correctly plugged in (which, again 2 Brothers replaced).I had paid 2 Brothers a total of $326.35 to have it not work. It then cost me another $89 to have it fixed by Desantis. I plan to go to the County and pursue reimbursement once the County opens up. Definitely stay away from 2 Brothers appliance. In fact after multiple requests I have not received all of the receipts.

James (who says he owns the business), accepted a Choice Home Warranty claim two weeks ago for my dead refrigerator (on a Thursday). He said he would submit the diagnosis by Saturday so we could get a new refrigerator. After one full week, I started calling him, as did Choice Warranty. He finally submitted a very vague diagnosis in their system. They said there were no details at all and requested more information. He refused to answer phone calls or return voice messages. Today, a full two weeks later, Choice Warranty said they would have to send out a new work order to be reassigned because James refused to complete the necessary information. I called him to let him know that, and he said --- Great - I'm so tired of getting phone calls from you and Choice Warranty. I have 22,000 customers. When I told him I would be filing a complaint, he started texting me ugly messages. His final message was: "I love cry babies that don't get what they want."

unknown

Firsttime we hired Two Brothers they replaced the mother board on our oven, did an excellent job for a reasonable price. Second time was a disaster. Lightning bolt struck next to the house knocking out our refrigerator. We had to call them back several times. The third time they tried to repair it, we told them we were going on vacation for two weeks and it had to be fixed without any more failures. They promised it would be fixed. When we came back from our trip, not only was it not fixed but all the food in our freezer and refrigerator had to be thrown away and our wood floors were damaged by leaks from the refrigerator. When they came back, they finally fixed it but they claimed it was an independent failure not related to their previous attempts for repair and refused to take responsibility for our food or wood floors. They tried to tell us they were doing us a favor by not charging us extra for finally fixing the mother board. They would not admit they did not identify the problem correctly the first time, or second, or third. Would you do business with someone like that? Fortunately, their insurance paid most of our damages.