TROPIC TINT

unknown

So far so good.

Was a completely unpleasant experience, too many issues to recount. Please steer clear of this store if you want to save time, money and aggravation. Customer service is horrendous, Kevin, the salesman, is sorely lacking in interpersonal skills and overall, he's like a sleazy used car salesman. Comes on like a nice guy but he's full of BS and he's a liar. Started well enough but went downhill fast. Kevin is a phony "we do everything to make the customer happy" type of guy. However, as soon as you point out issues, like a few clumps of dirt underneath the windshield film directly in my line of sight, he sings a different tune and refuses to do anything about it. He cites a 5% tolerance clause and when you say "sure, but that's for creases or bubbles, etc, it surely mustn't include dirt". His response is "Oh, yes." Kevin is also very misleading. We discussed having my windshield tinted, in addition to all other windows, and he quoted a price. When I picked my car up I noticed on my drive home the windshield hadn't been tinted so I phoned. Kevin was flabbergasted that I thought the windshield was included in the price and said "We never do the windshield as part of a quoted price. The price I gave you was for all other windows. We quote the windshield separately. We certainly can do it, but it's $250 more." Let me ask, who elects to have their car windows tinted and thinks a quoted price doesn't include the windshield? It's the biggest window and is at an angle so it lets more heat and glare in than any other window. Come on! The next day when I went to have the windshield done there were two other customers that were complaining to him that they thought their windshield was going to be tinted too but hadn't been. Kevin said "You're the only people that have ever said that. I wasn't trying to mislead you." Yeah, right. Three people in the store at the same time all complaining about the same thing and it's the first time it's ever happened? All of the above doesn't take into account showing up for the appointment on time (actually a little ahead of time) and being told it would be an hour, so I decided to wait. 45 minutes later Kevin says it's going to be a little longer than he thought so maybe I should have someone pick me up. Really? I asked how much longer and he said at least another hour! I got picked up and Kevin said he would call as soon as the job was done. That was around 1:30. He never called and when I went back to the store at 4:45 he said "Oh, I was just going to call you." Sure. I had another car's windows tinted the next day, don't ask me why, and had the same problems. However, when they did the windshield they screwed it up and there were creases in the film so 5 hours later when I went to pick up her car the windshield wasn't tinted and he wanted me to set up another appointment to have it done when "their more experienced technician was back". He never called to say there was a problem...nothing. I could go on because there were other issues too. As I said, too numerous to mention. I'll never go back and I'll tell everyone I know to keep away. DON'T DO IT!!

I got them on Angie's List. I have many windows. They were very good. They did a wonderful job. The man who came to talk to me was very good. His name was John. The man who came and did the work, his name is Mike and he did an excellent job too. I had curtains and I worried about if it had to be taken down. They put them back and fixed them to the way they were. He was very good. I was very happy with them. I would use them again. I've recommended them to the people across the street already who happened to see the work being done. I would recommend them highly.

unknown

Had a 10 AM appointment. By 11:30 they hadn't touched my car so I took it. They didn't even offer to re-schedule or give me any kind of discount for another time.

timely estimate; installed as scheduled; clean excellent installer; cooling the house as advertised; very pleased

The sales manager appeared in a timely fashion as agreed to, and he made recommendations based on our situation. He took the time to give me separate estimates for two sections of the house so that we could decide what to do when. The installer appeared on time and gave us excellent service. He was a very pleasant young man who did his work efficiently and neatly, cleaned up after himself, explained the care for our product, and left written instructions. All in all it was a very good transaction and I would recommend them to all.

The salesman who gave me estimate was very professional- showed up when he said he would. Workmanship is excellent. The guy that installed tint was also friendly and professional. Had nice appearance, worked fast and cleaned up after himself.