i agree with the "F" rating of another reviewer. i only got as far as being sent a contract, which was fine, fair and clear, but needed to be fleshed out a bit more to avoid any misunderstanding. among other questions ( i had about 10), i asked whether the company provides a warranty----which was never mentioned to me personally during the estimate or i believe in writing in the contract. not a tough question to answer you would think. their response was that they will "pass" on the job. as i noted in a responding email, i thought this was a bit "tacky". i report-----you decide.
Description of Work: resurface concrete sidewalk with cement resurfacing overlay
Rating Category
Rating out of 5
value
4.0
Response from SurfaceMD Inc
Dear Reviewer, Thank you for your review. We would like to take a moment to address your comments. You contacted our company and asked for a representative to look at your sidewalk and to provide an estimate. You stated that you were having a difficult time reaching any concrete restoration professionals and that no one was returning your calls. You also stated that you needed someone to look at your sidewalk right away. We explained that we were extremely busy and that we would be happy to look at your sidewalk and provide an estimate, but that it would be a minimum of 6-7 weeks before we could schedule and complete the installation. The following afternoon our representative met with you at your home and spent over an hour explaining our preparation process. Our representative also provided a detailed explanation of the proposed finish and why the proposed finish was appropriate for your sidewalk and existing conditions. The following afternoon you were provided with a detailed written estimate via email. You were simultaneously provided our terms and conditions which detail our warranty and warranty process. For the record, we did not have a contract. Nothing was accepted, or signed, and there was no exchange of consideration. Upon receipt of our detailed written estimate, you proceeded to reply with a lengthy list of questions that were covered in abundant detail during our representative’s visit to your home. We are sorry that you misunderstood our representative, as well as the written estimate provided. After a careful review of our schedule, we promptly notified you (that same day) that we were going to respectfully pass and thanked you for the opportunity. We hope that you were able to find another company that was able to accommodate your schedule and also a better fit for your specific needs. We are also sorry that your frustration resulted in a libelous review when there was no contract in place or any services provided. Thank you again for the opportunity.
David S.
03/2012
1.0
stamped concrete
+ -1 more
If you use Surface MD get a warrantee or guarantee from them in writing. In our case they refused to be responsible for their product and its application. Do not use Surface MD coating to color concrete that will have any traffic. It wears off. In our case it wore off in less than 2 years. Be prepared for lots of excuses if there is a problem. In our case they "lost" the shop notes on the formulation that they used for the original coating so they couldn't help us. Of course they did finally acknowledge doing the job after we offered a copy of the check payment but still did not feel responsible for their work.
Description of Work: We wanted to color our small concrete driveway and had it coated by Surface MD with a proprietary coating that Mark Spears, president of Surface MD claimed to be a permanent ceramic coating. After 2 years the coating had worn off on about 1/3 of the total area and we contacted Surface MD for a solution to this problem. They offered to clean and patch the worn off areas for $600 but would not take the responsibility for this lasting longer than the first coating and would not provide any guarantee or warrantee for this proposed work. In fact they said that it would be normal to have our driveway repeatly coated every 2 years! This was a totally different story than the original claim for their product which was obviously misrepresented by Surface MD. I believe that the product "might" be useful way to color concrete that is not exposed to any traffic but it certainly is not something that should be used on a driveway or any area that has use. This is probably why they will not provide any warrantee or guarantee for their work. We are currently discussing solutions for this problem caused by Surface MD with other contractors. Both Mark and his wife are friendly people but their product for coating concrete is horrible and Surface MD won't be responsible for it.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,250
ALLAN D.
05/2010
5.0
house painters
+ -1 more
I dealt with both Mark Spears, the President, and Karen Wuestling, the Vice President. Both were very knowledgeable and professional. Their employee who performed the work, Roland, was punctual and did a very good job.
Description of Work: Removed 2/3 coats of zylene-based paint from the floor of a 3-car garage with a diamond abrasive. Removed all material and applied a clear sealer to the bare concrete. This was the only company I could locate that had the equipment to remove the paint through the use of abrasives instead of using partially-effective and messy toxic chemical removers. They also pressure-cleaned my paver driveway and applied a clear sealer for an additional $765.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Decorative Concrete,
Exterior Painting,
Epoxy Flooring,
Stucco
FAQ
SurfaceMD Inc is currently rated 2.8 overall out of 5.
Sunday: 8:00 AM - 5:00 PM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 5:00 PM
SurfaceMD Inc accepts the following forms of payment: Check,MasterCard,Visa
Yes, SurfaceMD Inc offers free project estimates.
No, SurfaceMD Inc does not offer eco-friendly accreditations.
No, SurfaceMD Inc does not offer a senior discount.
No, SurfaceMD Inc does not offer emergency services.
Yes, SurfaceMD Inc offers warranties.
SurfaceMD Inc offers the following services: Creating and delivering decorative surface coating & epoxy floor. All decorative finishes. Acid stains, polished concrete, color chips, restoration, new concrete, concrete restoration.