Simpler Life Cleaning Service

Normally my daughter is at the house when they come. This time she was not and I left a check on the counter, she came home 45 minutes after they had their scheduled time and they were packing up to leave. They check was gone and the house was filthy. I called her for 2 days she finally answered and appolozied. She met me at our new condo in Jupiter last wednesday and was doing a pre move in clean. She said it was 325.00, when they left i checked upstairs. The closet floors had dirt and dust all over them under the beds where not touched there were old socks dirt. The floors were filthy. They are the most dishonest and worst cleaning service I have ever used

THE WORST CLEANING EVER! Dust everywhere, not just "resettlement" as she warned me there might be, but they just never just never dusted behind pictures or nic nacks. The bathroom was just bad... I recleaned everything. Outside of cabinets were still dirty, light globes on fans not done I mentioned some things that were not being done ( the blinds, the cabinet tops). Trina was responsive and said no problem. But they did not go back and do the things that I mentioned. I was so upset that I called and left a message. She responeded with a email and said that she was sorry that they did not get to the blinds and she would contact me later. Its been two days... no contact. I took photos of almost everything but honestly it was overwhelming. I would have been snapping photos all day and I had to reclean my house.

Everything went well. My wife noticed some spots that could have been dusted, but considering the amount that needed cleaning, we were pleased.

Overall the service provided was FAIR. I used ASLI twice. After a second cleaning, I noticed an area was missed. Trina responded right away and came back the next day which I appreciated. Generally everything was cleaned, but in some areas I like more attention to detail. For example, a tiled area in front of my sliding glass door had some sand/dirt on it. I expect to have it vacuumed with the hose to pick it up before washing - not just vacuumed over with the upright, missing the sand. Also, I like the small appliances in the kitchen wiped down each time, my dog's dish lifted and washed under and candle sticks lifted and dusted under rather then around... I feel like I did a good job of picking up before the house cleaner arrived and that these are fair cleaning expectations. Since I had a previous House Cleaner who had paid close attention to detail, it's hard to give that up. I will be looking for another House Cleaning Service.

The Owner, Trina is a TRUE GEM! She sparkles along with the House she Leaves once her work is completed. She is Outstanding at hearing ALL your requests and goes ABOVE & BEYOND your requests to Make You HAPPY & FULLY SATISFIED! She uses Great Products, and knows how to get the Best Results in NO TIME FLAT! She works hard and leaves with a SMILE! I will have NO ONE else clean my Home! She is willing to work with your Schedule and will make a CLEANING Happen. She TRULY is a GEM, and well worth a IT! She has cleaned both of my Homes, and I GIVE HER & Her Team an A++++ Rating!

We met with Trina and reviewed what we wanted cleaned, i.e., floor to ceiling deep cleaning. One area Trina was checking on involved adding a product to apply to tounge and groove cedar in family room and guest room. She indicated she was unable to find anything that might work (I did send her some information I found online and asked if she thought it would be appropriate). I did not hear back from her on this email. She did let me know the cost for cleaning would be $267 and requested information on how to access our residence. I emailed her with our security/garage code. I got a call from Trina at work. She asked where the check was. I told her I did not leave a check and she indicated she would stop after 4:30 to pick up the payment. I got home about 4:15 and called Trina. I left her a voice mail message asking if she left before completing the work because a check was not left. While she did alot of dusting the cleaning was inconsistent and incomplete. I did not get a return call. However, did get an email indicating she wasn't able to meet as something had come up (another estimate) and that I should send a check to her office. I responded and detailed those items that were not cleaned and/or missed and asked why she did not let me know during our initial interview that she used an assistant. I learned this from my son who came home while Trina was at my home. Trina requested a payment of $175 for 2 people. I mailed a check for $120, which is the amount I told her I would pay when I responded to her email.

Trina (owner), came and did a wonderful job from TOP to BOTTOM. Everything sparkled and the fresh smell of a clean home was very welcoming. I give her an A++++++ from start to finish! She was on-time, professional, and no spot left unclean! She went above and beyond.