Seaside Roofing Inc.

Everything started well. They were responsive to my inquiries and proposed a fair price. They started on time and the job seemed to move along quickly. When I came home for lunch one day after the old roof was removed and the felt was installed. I asked the job foreman about the roof straps that were part of the job. He gave me a deer in the headlights look and told me that they were being installed. The next day, I came home for lunch again and they had removed the felt and started installing the straps. Fast forward to job completion, I hired a wind mitigation inspector for insurance purposes. He went up in the attic and found that the straps that were installed in the attic were installed improperly. So, I called and set up a day for Seaside to come back out and fix the straps. I took a day off from work to let them in the attic. They were supposed to be there at 8 am. Nobody showed up! So, I called to inquire just before 9, and was told that their worker called in sick and they would not be there that day. So, we rescheduled for 2 days later. My father waited at the house for them to show up, and again, they were a no-show! Again, I didn't receive a call from them and had to call them around 9:30 am to find out what was going on. They said there was an emergency at another job and they would not be there that day either. Again, they didn't call me to cancel, I had to call them to find out what was going on. This is where I must point out one of the most frustrating things about this project. The Sales Manager Dee is probably one of the worst communicators I have ever met. He is totally inconsiderate and is like talking to a wall! That said, we rescheduled and they fixed the straps in the attic over the garage. I asked while they were there to make sure the rest of the house was completed properly. Dee assured me that all we done. The mistake was due to a new hire working on the straps over the garage. I still had an uneasy feeling about this. So, I decided to climb around in the attic and check the work myself. I found that they had not even installed straps in three areas of the house. It was about this time (or a little before) that I started calling the office requesting to speak to the owner of the company (more to come on this). In the mean time, I called and scheduled them to come back out and install the straps. I took another day off of work to let them in the attic (2nd day off wasted!). They came and installed the straps in two of the places and said they would be back in a few days to finish the last area. They finally did finish the job. During this process, I called the office, the Sales Manager and emailed the receptionist requesting to speak to the owner. My count was 10 times! Mr. Snyder finally gave me a call and I expressed my concerns and let him know how his employees were failing. He apologized, but failed to offer any concessions for all of the time his company wasted (my two days off and my father having to be there for 2 days). I requested that they pay for the re-inspection of the wind mitigation and he agreed to let me take that off of the final payment. I really didn't want to ask for money off for my time, I was expecting that he would offer something for that. If something like this happened with my company, I would bend over backwards for the customer. This was not done! I am very disappointed with the service this company provided! When all is said and done, I am pleased with the roof, but would highly recommend hiring another roofing contractor for your roofing needs.