Honor Plus Carpet Cleaning

I am posting this review for my mother in Vero Beach. She paid them to clean her carpet. Short story they spent 45 minutes making a mess of her house. The carpet looked like someone dumped a bucket of dirty water in the middle of her main room floor. They got water all over her hardwood kitchen floor which she had to get down and wipe and clean up (she has no business getting on the floor!) They were rude with her. When they left the carpet was squishy wet for days and sticky. It smelled like chemicals. She had a non-stop headache after that. She called the owner and expressed her dissatisfaction. He blew her off with the excuse: your carpet is old and worn we did all we can. She kept insisting. He said he would send someone out to try it again but the crew never showed up. She called and he said he has nobody that can come to her (go away and stop called me I already have your money). I told her stop wasting your time on this rip-off circus - call a professional. She did: she called Father and Son - they spent 3 hours cleaning her carpet and now it looks brand new and her headache is gone (they used to take 2 hours but the carpet was super-dirty). Father & Son was polite and got the job done. Honor Carpet was rude and nearly ruined her carpet with all the chemicals they put on it. It is sad that places like Honor Carpet take advantage of old ladies like that. Do not waste your time and money on Honor Carpet.

I called Anton because a houseguest spilled red Gatorade on my white carpet. The same house guest had previously spilled coffee on the same carpet and Anton told me how to get it out. It worked great on the coffee but did not work this time. Anton was not hopeful about red Gatorade and when he did try, it did not work. I called him again after I looked into replacing the carpet and found that it has been discontinued and there is nothing similar available. It has a very subtle Winnie-the-Pooh design in it and I really love the carpet. I begged Anton to give it his best "Hail Mary" and he agreed. Today he came out again and he was successful!!!! I am so happy to be able to keep the carpet I love!!! I am so thankful to Anton for trying a second time! The carpet looks amazing! He tried something not sold for this type of stain but he was willing to do the Hail Mary I requested and I remain grateful!

We used Honor to clean our carpets in the past, and had been pleased with their work. They had previously charged $120 for a living/dining room, area rugs, stairs, hallway and 1 bedroom about 1 year ago. We needed the same service, minus the bedroom. The technician, Tyson, reviewed the details of the charges, and said it would be $176. I asked why it is $56 more when we needed 1 less room. He shrugged & said maybe the last time they made a mistake. I consented to the work, since we had company coming. I told him if he charged us the $176 we would never use his company again.I found the previous statement, which detailed the exact charges per room & area rugs for $120 total. He ignored me. I made him a photocopy to return to the office. He left it on my table. I handed it to him again as he was leaving., It is unreasonable to charge so much more to do less work. I thought perhaps someone would contact me from Honor, so I waited to write this review for 2 weeks. Obviously customer service nor my repeat business are needed by Honor. I will never do business with them, as promised, and will never refer anyone to their services.

NEVER hire these people. Honor is a hilarious name for the company. I called after daughter spilled hot chocolate on cream colored bedroom carpet, for the "Two-room $39" special, to clean one room of carpet. Asked in advance about removing hot chocolate and was assured they could remove that, especially since it had just happened. Downhill from there? Not only did the serviceperson show up 2 hours late, he didn't call to let me know while I sat here, having taken off work, waiting. When I called him, he made the excuse that he was in another city, couldn't help it, and would be here 'when he could' because he needed to get something to eat on the way. "Why didn't you call?" "Oh, uhm ... I'm in a high-rise and don't have cell service." Finally got here and ripped the end off my hose when attaching it to his unit (forgot to mention that to me, of course) and kept the front door open the entire time but did get the carpet apparently clean in record time. I asked whether he thought the spots would reappear and he assured me no, but to call back if they did and they'd come back out. After he finished ? "Oh, and by the way, the carpet shouldn't turn red from the rust in your water (on a well) but if it does call us and we'll try to remove it with bleach." Naturally, he added a "stain removal" cost and something else to the "two-room special" price they charged to clean one fairly small room of carpet so the $39 turned to $66. Six weeks later every bit of the original problem is back so I called in and spoke to the owner. He argued that since the service was performed six weeks ago it was too late to expect them to do anything about it. "You've probably walked on it since then." He actually told me, "You know what? I dust my house and six weeks later I have to dust it again." But if I wanted to look at my receipt and call him back with the technician's name (what, they have no record?), he might send him back out but really, I was unreasonable to think it should still be clean. And gosh, it would not realy be fair to post a bad review on Angie's List? Lesson learned. Bottom line: Do not hire Honor Carpet Cleaning if you want your carpet professionally cleaned.

Although the reviews for carpet cleaning are good when this company cleaned my sofa it was a circus. They asked if I wanted it shampooed as well (for an additional $15) and all they did was spray a chemical on the sofa. It took less than 30 seconds, no scrubbing at all. Soaked the sofa to and vacuumed so quickly I questioned its effectiveness but had to wait for it to dry to see the results which took days given how wet they left my furniture. Net...LITTLE if any difference. This was a joke. DO NOT use this company for any furniture unless you want total disappointment. Still kicking myself for paying for such a charade.

Arrived on time, did a thorough efficient cleaning of carpet, removed all stains, was in and out in half an hour. Very courteous and professional two man crew.

unknown

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Spencer arrived promptly on time. He did a fantastic job. Carpets look like new and came out cleaner than I expected. I will definitly have him come back regularly.

The grout did not come clean(no surprise) but the tile was beautiful. I did not ever remember it being so white. I then painted the grout with these Grout pens from Home Depot. It was perfect. It was easier then I thought it would be.

David was terrific. He was very responsive to my requests, and did a superb job.

Not very "HONORABLE". Well, I was having the two room special for $42. When the guy finally got here, ( He called earlier for the street name and said he would be there in a few minutes.), then took about an hour to get here. He said that the total would be $84. I told him that I was quoted $42. He told me that the $42 for two rooms is when someone has new carpet installed and just wants to have it cleaned with no chemicals. He said that pretreatment cost $15....that's $15 per area. The other $13 was for fuel and a "dump" charge, but I paid him and said I would never use their company again. He just shrugged and said OK. If I was not on a time constraint, I would not have even let him do the work.

It was great. I was really impressed with the attitude of the gentleman that did the work. He did more than what he was supposed to do. He said that he personally guaranteed his work and said that if any of the spots he treated came back, I can just give him a call and he would come right out. I would highly recommend him.

Called them one day and they came the next day. Appointment was later in day so they were a little late but they called to let me know they were running a little behind. Worker was professional and informative. He pointed out a few problem areas and then gave price. I approved it so he went ahead and set up. The cleaning was about an hour and a half - he recommended Scotchguard so I got that. I t looked good when done and dried in about 3 hours.