Face of Wood Flooring

Prompt courteous professional A+

Excellent. See above for feedback.

As planned

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I received quotes from several installers and Anderson at Face of Wood was the only person to show up on time, offer suggestions, and provide a store that carried the product I was interested in. Before the job he measured each room to provide an accurate estimate of the quantity to order. What we chose for our new flooring turned out to be back ordered until initially December, then January, then early February. This was nobody's fault except the distributor (and a lack of action by the store). We were informed of the delivery date one week before delivery, and Anderson was able to fit our installation into his schedule with the short notice. Wood flooring has to acclimate to the house for 1-2 days before installation. The material was picked up the day it was delivered at the warehouse and brought to my house where it rested for 2 full days before installation. He initially quoted 3-4 days to complete the job and finished in just under three full days. The old hardwood was glued to the concrete subfloor 'very' well and had to be chiseled out in small pieces. This was unexpected and added to the job timeline. As a side note, this is a very loud process, so if you live in a condo with neighbors, be considerate and give them a heads-up... Previously I lived in places where this level of noise would not be tolerated, so double check on this before going too far into the process. That said, Anderson and his guys tried to finish this part of the job as fast as possible - probably for their sake just as much as my neighbor's... They moved the refrigerator and stove to install wood fully underneath - something the old floor wasn't. They were also able to install the new flooring under the air handlers, even with the base resting directly on the concrete subfloor. Pay attention to this as many people will not install the new material under appliances. Anderson was here every day working alongside his crew (3-4 other guys) from 9-5. He and his crew stopped working on the job only for a short lunch and to show me any problems or to ask a question. There was no break in service from job start to job completion. After each work day they cleaned up, hauled away the old materials (inside the house and from the front yard), and left our house as livable as could be during their work. We decided to stay in the house each night during their work, though getting a hotel or staying with friends would probably be a better option. It would save them time from having to move furniture back each day and would be less stress on the homeowner as well. Our concrete subfloor was not true and level in spots, which necessitated use of a special glue. This was an extra charge from the initial quote (about $1200 extra...) That was the only surprise of the job. The type of wood flooring installed has an oil-wax coating applied after the whole floor is installed. Unknown to everyone, one coat was not sufficient, but Anderson volunteered to return and apply the second coat for no additional charge. Overall I would not hesitate to recommend them. His quote was not the lowest, but certainly not the highest. I firmly believe you pay for what you get, and his results were worth every penny. Just finding a contractor that shows up on time, everyday, in South Florida is hard enough, and to get quality results is even harder to find.

Anderson Santos is a very friendly, easy to deal with eager please person, we wish we had the contractors half as nice as he is and also he does great work.