Atlantic Coast Water

The whole process went well. The technician Michael arrived on time and started right in on the installation. He was super courteous and worked hard while at the same time trying to keep the area very clean and not cluttered. I love my new unit and my water tastes so much better than before, it's an amazing difference!! I know my family will drink a lot more water now and I only wished that I had called them sooner... they are a great company and Michael was a wonderful technician.

Serviceman Tim Marchionne examined old non-functioning reverse osmosis and made recommendation to replace both on site, as parts for both units now are no longer available (15+ years old)

unknown

Tim the repairman was on time. he explained the above. he finished the job in a reasonable amount of time and left a clean job site

They forgot to turn a valve back on; so we had no water for two hours until they came back to turn it on.

I bought a house in southwest Florida and I've been remodeling it, and I got in touch with this guy who owns the franchise, Donovan Dunlap. We were corresponding for six months beforehand because I wanted to see what would need to be done when they get here to make sure everything would be ready for them. He kept asking me for a 50% deposit, even though it was six months in advance. I asked when he thought it would be a good time to come down and install the system and he said they could do it in two trips, then he changed his mind and said they would do it in one trip. I waited until the last minute, then I said I was ready for them to come install the system. He let me choose what kind of faucet I wanted, I picked a faucet and he approved it. They came on Wednesday and installed the system. When they connected the system to the faucet it started making a loud thumping noise. He said he would have to come back to fix it. There was a line that went from the fridge to the system and it wasn't the correct size, and this would have been an extra cost to me to repair it, and I would have had to pay him on the spot to correct it. He never mentioned this during the six months when we were corresponding because he wanted the deposit so he wouldn't give me that basic information. He could have said that I had to use a particular line which would have eliminated this problem. When I called to ask about this they said it was all my fault because I wouldn't put down the 50% deposit months ago. He was rude and wouldn't return my calls. I asked them to leave and take all his stuff and he wants to charge me around $570.00 for labor and the trip charge even though it isn't working right. I asked him to take the system away because I don't want to deal with this guy anymore. The problem has nothing to do with the system or the technician, but the person who owns the franchise. The owner said we have to use a particular faucet or else there would be problems, and he blamed me for picking a different faucet even though I was never made aware of this. He has a terrible attitude, and does not know how to deal with customers. I would not recommend this company to anyone, while the company is run by Donovan Dunlap.

The service technician was prompt, but refused to overhaul the unit. He said it was too old and I needed a new system. I offered to take the risk (no warranty) as long as I could watch him work. He called the office and again refused to work on it. He then tried once more to sell me a new system for, as I recall, about $2000. I said No Thanks and he left No Charge. This same company overhauled the unit about 10 years ago and I was quite satisfied with their work at that time. Then I went on eBay and bought two non working units from another person who was unable to get them repaired. Cost $200 I salvaged parts from those two systems, rebuilt the fascinating hydraulic computer, and made one working unit. All that my unit needed was cleaning, one lever freed up, 3 washers, 3 ?E? clips and TLC. I still have it as a spare and will rebuild it if I need it. (It took me a long time to find the very small E clips and plastic washers) The unit I rebuilt is still working 1 year later. Some day I would like to take my old K60 to Kinetico?s home office and ask 2 Questions. ? Why can?t it be rebuilt? ? How did the technician know, without taking it apart?