About us
Business highlights
23 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.813 Reviews
Showing 1-13 of 13 reviews
Anne H.
09/2013
pool cleaners
+ -1 moreThey were excellent. It couldn't have been nicer. There were three guys and the guy who was the one in charge was fabulous. They called, they came on time, they were exactly on time and they did all the things that you will check out for. I have no complaints about them in anyway. I would use them again in the future.
Description of Work: I used Ten Plus Service in July to move a spa, not only did they move it, they said it up which they didn't have to do and then they explained everything that they set up so I knew how to run it.
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Yes, I recommend this pro
$200
Stephen G.
05/2013
pool cleaners
+ -1 moreThey were responsive to my calls, came quickly, showed me the problem and had the part in stock. Very reputable company!
Description of Work: My gas heater was not working. They replaced the Control Panel Assembly
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Yes, I recommend this pro
$500
Billy S.
04/2013
pool cleaners
+ -1 moreLCD readout on the heater did not work and hence I never knew what temp the heater was trying to reach. Paul offered me the option of a used part at half price or a brand new one at regular price. I now can set the temp of the water without guessing, and don't have to turn the heater off when the water becomes too warm. Visiting family is happy. I asked Paul about the pool pump as well. He gave me advice on when to replace it, but did not try to find more work himself, or expense for me.
Description of Work: Replacement of control panel for pool gas heater.
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Yes, I recommend this pro
$375
Response from Ten Plus Service, Inc.
Melissa P.
04/2013
pool cleaners
+ -1 moreFrom the initial phone call to the office to the completion of the installation of my new heat pump, Ten Plus Service, was courteous, knowledgeable ( I couldn't get over how much Judy, the office manager knew - more than many repair people who have come to my home previously) and efficient. Not only did they not waste my time, but more importantly they didn't waste my money. They could have easily pushed for the repairs, so that it was done with them. Instead they advised me what the best course to take would be, and they had no guarantees I would purchase the heat pump from them. While they were on site, they also noticed my Navigator wasn't working correctly, and told me what the problem probably was, but as their rates were higher than many of the local pool stores, it would make more sense for me to take the cleaner locally for repairs, instead of paying them to fix it. I did learn an important lesson from them -- in the future when I am going to buy an appliance or an automobile, I am going to ask the service department which units/cars they have performed the most repairs performed on, so I can be aware of potential future problems BEFORE I make the purchase. The sales department or the local store is not who is going to be honest about failures (if they in fact are aware of them), they just want the sale/comission. I had actually never realized this before how valuable the service techs are -- thanks Paul and Dexter of Ten Plus Service.
Description of Work: My heater wasn't working, and as I have used Ten Plus Service for a repair on another piece of pool equipment - my control system and they were able to fix it when others weren't, I called to see if they could do a repair on my heat pump. I phoned the Company and the office manager walked me through some things that she thought might work to get the heater working -- but to no avail, so I booked an appointment for a service call. Two techs from Ten Plus came to my home during the time they said they would show up (this deserves an A just for doing that). One of the techs was the owner, who, after spending about ten minutes on the diagnostics, told me I would need the compressor replaced as it had failed -- although Ten Plus could replace the compressor, it would be very expensive, have a limited warranty and I might want to consider replacing the heat pump. He said his office would call me with the costs of repairs vs replacement. That afternoon, Judy from the office called and explained everything to me and she said if I purchased/installed the heat pump from Ten Plus Service, the $ 95.00 for the service call to perform the diagnostics would be credited back towards the purchase. After checking around, I found that not only did Ten Plus have the lowest prices in the area, but was a warranty service company for the manufacturer they recommended - I had a Hayward and replaced it with a Pentair, at their recommendation. I now have a new heat pump with a new warranty and a new "go to" service company for any pool equipment repairs/replacement I will need.
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$3,800
Response from Ten Plus Service, Inc.
James H.
03/2013
pool cleaners
+ -1 moreJudy Sarsten, the Ten Plus Services office manager, was very responsive, pleasant and professional. The crew assigned to the job, Paul and Dexter, arrived at the time promised. They showed me the corrosion problem (structural rupture) that precluded fixing the old unit. When I inquired about replacement options, Paul provided well-reasoned advice about the heat pump and gas-fired alternatives. I decided a gas-fired pool heater would be best. Paul said the office would send me a proposal. Judy sent a detailed estimate the next business day, including the Angie's List discount and offering to waive the service call fee for the first visit. The $2500 price seemed fair; it was less expensive than the old unit (purchased by a previous homeowner). I accepted their proposal on the condition that the work would be accomplished within nine days. Ten Plus Service made this happen. Paul and Dexter did an excellent job installing the new unit and the new gas line needed to supply it. They were pleasant to work with and readily answered my questions regarding various aspects of the installation. They showed me how to operate it and how its use can be coordinated with my solar panels. They hauled away the old unit and all trash. Employing Ten Plus Service was a pleasure from start to finish. The heater is working very well, as evidenced by a 5 degree Fahrenheit water temperature increase over two hours, even with the outside air temperature below 60. I am very satisfied and will gladly hire them again.
Description of Work: My wife and I live in a single-family home in NE St. Petersburg with a small (30 ft) swimming pool. We had a 14-year old electric swimming pool heater (heat pump) that had operated until last year but was now indicating low pressure. Based on a recommendation from my pool service, I asked Ten Plus to come out to recharge it. They discovered the old heater could not be recharged, nor repaired, due to extensive corrosion. I then hired them to install a replacement, gas-fired unit (Pentair Mastertemp 250).
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Yes, I recommend this pro
$2,500
Response from Ten Plus Service, Inc.
Jennifer K.
02/2013
pool cleaners
+ -1 moreHaving a pool can produce alot of fun and alot of headaches. Ten Plus Service allowed my family and guests to have alot of fun soon after experiencing a major headache. My pool heater was not working with guests arriving for the holiday weekend. I called Ten Plus Service and the girl who answered the phone tried to help resolve the issue without needing a technician. After walking me through a number of suggestions to try, it was determined the heater needed a professionall, so she scheduled a service tech to come out within 24 hours. First, she explained the billing was done in 30 minute increments, which concerned me at first, as I could forsee a very expensive repair, but true to her words, the service was completed in less than 30 minutes (the average service repair for Ten Plus). While the tech was on-site, he also looked quickly at the other pool equipment to make sure he didn't see any other problems, which it turned out I was having, as my pool pump was leaking slightly. He said he could do the repair or it might be less expensive to have my pool company take care of it, as it was a minor drip. Ten Plus Service is honest, knowledgeable and courteous -- hope I never need their help again, but if I do, I will not hesitate to call them!
Description of Work: With last minute guests coming into town to our beach house, we went to start heating the pool for their arrival and found the heat pump was not working. Contacted Ten Plus Service and after walking me through different things to try, it was determined I needed a service call. The technician determined the problem on the service visit the next day, and within the half hour of arriving had replaced the failed part and our swimming pool was on its way to heating for our guests.
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Yes, I recommend this pro
$200
Response from Ten Plus Service, Inc.
Linda B.
10/2012
pool cleaners
+ -1 moreYears ago: I have an older model pool heater & when the pool heater stopped working several years ago, it turned out to be the control panel. Since this is an older pool heater, I was worried I would have to replace the entire unit. The company had a control panel in stock and sold it to me with a great savings. They gave me such great service and the woman who I spoke to on the phone was very friendly and very helpful. Sept 28, 2012: I had company arriving in just a few days and I wanted the pool to be warm. I was worried it was going to be the control panel, which is expensive and possibly, I would not be able to replace it this time. The owner of the company came out, found the problem & fixed it. He was on time, finished in a short time and the heater has been working fine. I've used this company several times and they are ALWAYS very helpful. I would highly recommend Ten Plus Service.
Description of Work: The heater for my pool stopped heating the water. With the screen enclosure and trees in my yard, the water is too cool to enjoy being in the pool.
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Yes, I recommend this pro
$170
Response from Ten Plus Service, Inc.
PETER P.
07/2010
pool cleaners
+ -1 moreI have used this firm twice. Once was to replace a control panel that was under warranty - it took a couple months for them to come back and install the replacement part which I felt was excessive (thus the low "punctuality" rating). The second visit was for a relatively small issue that went quicker, but still required a second service call even though I clearly explained what was needed prior to their visit (and add'l fee, thus the low "Price" rating; and a second visit). They seem to come out to diagnose a problem, then return to install the part - with associated service call fee. I'd use them again, but only because its so difficult to find an alternative.
Description of Work: Replaced Goldine Control Panel
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$200
Response from Ten Plus Service, Inc.
ROBERT B.
11/2009
pool cleaners
+ -1 moreAfter calling around for estimates and information, Ten Plus was by far the most helpful and knowledgable over the phone. (Interestingly, the phone contact was in New Jersey). They recommended the least expensive of the three standard heaters as being the best bet for our salt-air beach environment. You gotta appreciate that. They also gave the best prices across the board. The local franchise (?) was a bit more casual with some details (such as the scheduling), but the job was done quickly, efficiently, and well. Ordered on Friday, installed on Tuesday. The heater was delivered with a small dent on the top but they will be replacing it at no charge. They took the time to explain things to me during installation.
Description of Work: Replaced pool heater for condo
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Yes, I recommend this pro
$2,100
Ronald A.
04/2009
pool cleaners
+ -1 moreThey were very personable. I was still under warranty and they had no problems coming out and fixing everything for me.
Description of Work: Ten Plus Service serviced the equiment for my pool.
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Yes, I recommend this pro
STEVE A.
08/2008
pool cleaners
+ -1 moreThey came recommended to us by another Angie's List company. The job we had done was a specialty job that they prinmarily deal with. The whole experience was positive. They stuck to estimate and didn't try to sell us anything else.
Description of Work: They came and service our pool heater that was not working properly.
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Yes, I recommend this pro
$100
Susan R.
04/2006
pool cleaners
+ -1 moreExcellent service, explained everything, and were very responsive, polite, and knowledgeable.
Description of Work: Refilled freon in electric pool heater.
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Yes, I recommend this pro
$204
WENDY P.
02/2003
pool cleaners
+ -1 morePAUL WAS FANTASTIC. PROMPT, PERSONABLE, ABLE TO EXPLAIN PROBLEM AND REPAIRS IN ENGLISH AND REPAIR QUICKLY. HE SAVED US $600+ OVER REPLACING UNIT ESTIMATE. IT WAS GREAT WORKING WITH HIM.
Description of Work: INLET CONNECTION TO HEAT EXCHANGER WAS BROKEN OFF. HE REMOVED OLD PVC MATERIAL, RETHREADED, TO RECONNECT FOR PLUMBING. HE HAD TO GRIND OUT THE OLD THREADS.
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Yes, I recommend this pro
$154
Contact information
unknown, St. Petersburg, FL 33742
www.tenplusservice.comService hours
Monday:
9:00 AM - 4:00 PMTuesday:
9:00 AM - 4:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 4:00 PMFriday:
9:00 AM - 4:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Natural Gas Lines,
Home Warranties
FAQ
Ten Plus Service, Inc. is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Ten Plus Service, Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Ten Plus Service, Inc. does not offer free project estimates.
Yes, Ten Plus Service, Inc. offers eco-friendly accreditations.
No, Ten Plus Service, Inc. does not offer a senior discount.
Yes, Ten Plus Service, Inc. offers emergency services.
Yes, Ten Plus Service, Inc. offers warranties.
Ten Plus Service, Inc. offers the following services: We offer repair and sale of pool & spa equipment, specializing in heat pumps, gas heaters, control systems, natural heaters, propane heaters, pool filters, and chlorination/salt systems. We give a 30 day warranty on repair work.
Pool cleaning, leak detection or structural repairs. We accpet Amex via PayPal.
Contact information
unknown, St. Petersburg, FL 33742
www.tenplusservice.comService hours
Monday:
9:00 AM - 4:00 PMTuesday:
9:00 AM - 4:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 4:00 PMFriday:
9:00 AM - 4:00 PM