On Time Moving & Storage

moving company

About us

On Time Moving & Storage is based out of St. Augustine, Florida and has been in business for over 25 years now. We pride ourselves on the dedication we have to all of our customers and the quality of work that we provide. At this time, we are only providing out of state relocation services. Give us a call today. We look forward to working with you.

Business highlights

28 years of trusted experience

Amenities

Free Estimates
Yes

Reviews

4.066 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
17%
3
8%
2
5%
1
11%


Rating CategoryRating out of 5
quality
4.1
value
4.0
responsiveness
4.3
Showing 1-25 of 66 reviews

dwight austin V.
02/2023
4.5
Good experience very flexible best rate and on time

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Susan B.
12/2022
4.0
Want the pod be on to load it up,with all my things. Then move to Pennsylvania. I think it would take two days before I get there.

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0

Yes, I recommend this pro

Marty L.
10/2022
0.5
I had about 50 boxes and about 6 pieces of furniture moved. I believe the damage occurred when my possessions were moved from the 18-wheeler to the smaller truck to unload at my new home. Fifteen boxes were labeled fragile with a large sticker. Everyone of the fragile boxes were broken open and crushed. It seemed deliberate, as the unmarked boxes were not damaged in any way. Many possessions were ruined. My tech desk and computer desk were damaged so badly that the drawers do not open, and the legs are split. I contacted them about the damage but have received no response or compensation.

Rating CategoryRating out of 5
quality
1.0
value
3.0
responsiveness
1.5


Mary W.
07/2022
5.0
Very helpful in moving process, provided advice about packing different items, professional in caring for furniture with padded wrapping and shrink wrapping. Moving team was courteous and polite and welcome in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kathleen S.
02/2022
4.5
The communication from this company was amazing. They were very professional, courteous and did great job. They arrived early but first called to ask if that worked and it was great. We highly recommend!

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Jeffery H.
01/2022
5.0
My movers were professional, and cared for our property. I was amazed at the effort they expended. Great experience at a very fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,100

Rob N.
01/2022
5.0
I was contacted almost immediately after I submitted my project and they were able to schedule me within the same week. On the day of my move, my movers arrived early to begin the move. They carefully wrapped my furniture and appliances and then took them down 3 flights of stairs. What a relief. Then they delivered them to my new address, unpacked them and places them where instructed to. I could not have been happier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$350

Brenda S.
01/2022
5.0
It was a awesome company and had awesome employees!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Harry P.
12/2021
5.0
They were amazing. The professionalism was through the roof. Moved to TX couldn't be happier. No problems they are as advertised Thanks Guys

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

$7,800

Nancy B.
12/2021
5.0
The men are very knowledgeable, friendly, and patient. I appreciate their help educating me on the entire process and their patience with my not having moved in over 30 years. They are an incredible group of men to do business with. I recommend them HIGHLY !

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Dorothee J.
11/2021
4.0
There was confusion about the moving date, but in the end they had an extra crew come out to make it happen on the date we had originally set. I found the company to be professional and helpful. Due to a truck in the shop, my items had to be transferred to another truck. A couple of garage shelving parts were lost. I packed myself and only two glasses and one inexpensive vase was broken. Boxes are packed high and I find writing fragile on the boxes doesnâ t make a difference. Pack well!

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$10,578

Terry H.
11/2021
5.0
Hard working good honest fair people

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marc H.
11/2021
1.0
They damaged my goods and refused to replace them. The boxes all arrived damaged, and they had very little care for any items. Additionally they have stopped replying to me in hopes that I will just let it go. Dont hire this company

Rating CategoryRating out of 5
quality
0.5
value
1.5
responsiveness
0.5

$1,700

april m.
09/2021
5.0
Best group of people I have ever dealt with. Great customer service. Move was perfect and no hassle. Would use them again. Did exactly what was peomised.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jennifer P.
08/2021
4.0
Good value for services

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,000

James H.
08/2021
2.0
Damaged/destroyed dresser; so many minor damages rendering some items unusable. Claim service is unprofessional and no access to completing claim forms online. It is what it is; maybe local moves are different? Would not recommend them for long-distance moves. East coast to the West coast.

Rating CategoryRating out of 5
quality
2.5
value
2.5
responsiveness
2.0


Don H.
06/2021
4.5
They are honest and upfront about everything. No surprises. Leda was totally fantastic. No upfront costs. You pay in full when they arrive at your new house.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

Eileen C.
05/2021
1.0
I Never will recommend this company. Bad experience from load up to delivery. They pressured me to move in the day after I arrived adding to an already stressful situation. Charged me for sitting time after I was told they would wait until I did necessary inspection and paperwork at new apt.,but, they did not wait. Charged me because the tractor-trailer would not fit under power lines. The move cost me $430 above the original estimate. I am writing this bad review to alert others what movers can do.

Rating CategoryRating out of 5
quality
3.0
value
0.5
responsiveness
1.0


Maria D.
04/2021
5.0
Absolutely everyone involved with this company whom I dealt with was outstanding. We hired them for a long distance move from Florida to Upstate NY. From the start, Trad, the estimator, set the professional bar followed by the movers: Ricky, Timothy and Shed and the delivers: Allen and Brian. We were awed by their professionalism and speed and would refer them to anyone who may have a move in their future.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

valeri s.
03/2021
5.0
Everybody from home staff to drivers was friendly, helpful and professional. They did what they said they would do, and they did it very well., safely and on time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Charlotte M.
11/2020
3.0
Stayed on budget, but numerous items were broken in the move, including items packed by the movers. Insurance did not cover replacement.

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
3.0


Gina S.
10/2020
5.0
They were wonderful to work with. They kept informed of loading dates and delivery dates. Communication was great. I had no problems and would use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,800

Angela A.
10/2020
2.5
Scratched up my wall unit badly. Dolly scratched up bottom of the furniture. Company offered a very small amount of money in claim. But charged 1200 dollars to move 2 bedrooms, office, living room, dining room, and garage...plus boxes.

Rating CategoryRating out of 5
quality
2.5
value
1.5
responsiveness
2.5


Michelle D.
09/2020
0.5
DO NOT USE THESE MOVERS PLEASE. This is not just another frustrated customer blowing things out of proportion, I usually NEVER complain or write reviews for companies. So I would like to explain in detail my experience with this company. I used this company for my move from Melbourne, FL to Vancouver, WA. When you first approach this company they are easy to work with. I had Trad come out to do my estimate, he was very clear and helpful in the process. Everything up to the move went smoothly in dealing with this company, they put on a very good front to make you feel supported but when it comes down to the actual move they have several MAJOR faults. To start we had two movers show up about hour late (no big deal) at 10:30am. In this time, we went over the estimate and I was informed that more items than estimated will have to be packed which calls for extra fees that were not stated in the estimate. Trad physically came to the apartment to see all the items and somehow failed to mention or include the charges on the estimate for packing certain items they knew would need to be packed, the only thing he said would be extra was any TVs and pictures. Our movers were Kevin and Bobby. The move started around 10:30 am and the movers did not finish until 8 pm. The mover Kevin was slow, talked to us literally the whole day while slowly packing items and managed to say things that were racist, sexist, and homophobic all in the course of the time it took them to complete the move. Not only that, but he tried to make it seem like there were a lot of extra charges for packing items and then tried to convince me into paying him under the table extra to purposefully not report items on his list of things packed for extra. Bobby, who said it was his 3rd day on the job, was helpful and obviously trying his best to deal with his counterpart. Communication between them taking out items and when they would arrive was inconsistent, they called once to say when the truck left, but otherwise, I had to call other times to follow up on estimated arrival time. I was told it would arrive the 25th, then the 26th, then the 27th on different days. When unloading our stuff, the driver was nice and worked quickly. THE WORST PART Upon unpacking, however, I realized I was missing MULTIPLE boxes that were packed in medium sized plastic bins. I called the driver who told me to call the company. I called on time and talked to Chris and was basically told preemptively that I will have to file a claim for the items to possibly get the insurance to cover it (which is a dollar per pound or one with some stupid deductible). The items the company could not locate are irreplaceable like home videos, an Xbox one hard-drive, collectibles, and ashes from a dead relative. I was told they will check for the items in the warehouse in the morning on Friday, however, when I called back this afternoon, I was told no one will look for them until at least Monday. While we were warned that items could potentially be broken during the move (which is understandable), we were not warned that items would go missing. AT LEAST 6 OF OUR LARGE PLASTIC BINS, MISSING. When this was mentioned to Chris, he explained that, you never know what will happen, like a car accident, however, this loss of our irreplaceable items is more in line with complete negligence or it being stolen rather than some accident. So yeah...dont use this company. I basically had to pay for this moving company who bases their price of weight to move, to take or lose my items. Its a scam please don t use this company.

Rating CategoryRating out of 5
quality
0.5
value
0.5
responsiveness
0.5

$400

Max T.
08/2020
5.0
I used them to move to Oregon. The detail of service was very good. Everything was explained and written out. the estimator Trad was so detailed. The crew was also amazing Allen and Brian. I have had some bad moving experiences but this one was by far the smoothest move I've ever had.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$8,000
    • 1(current)
    • 2
    • 3

Contact information

1475 Northwood Dr, St Augustine, FL 32084

http://ontimemovingandstorage.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 11:00 AM
Sunday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

moving company

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 11:00 AM

Sunday: Closed

Yes, On Time Moving & Storage offers free project estimates.
No, On Time Moving & Storage does not offer eco-friendly accreditations.
No, On Time Moving & Storage does not offer a senior discount.
No, On Time Moving & Storage does not offer emergency services.
No, On Time Moving & Storage does not offer warranties.

Contact information

1475 Northwood Dr, St Augustine, FL 32084

http://ontimemovingandstorage.net

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 11:00 AM
Sunday:
Closed