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The Old Guy - Computer Service

4.7(
9
)

Computer Repair, Internet Service, Website Design & Development,

... +2 more

About us

We are a small, very personal and family type of business providing extremely cost effective, high quality computer repair service, sales and support. We specialize in the home market, but will work with small businesses also. We offer flat rate prices for both in-home and in the shop service, including free pick-up and delivery for problems that cannot be repaired in a one hour home visit.

Business highlights

19 years of trusted experience

Services we offer

Virus removal, junk files cleanup, adding & removing software, memory expansion, hardware repairs and upgrades. Replacement machines. Internet problem solving, wireless home networking expertise. Web site development and building for simple, cost effective sites.

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Photos of past projects

Reviews

4.79 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
11%
1
0%
Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Write a review
Showing 1-9 of 9 reviews
samuel R.
06/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: Excellant
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Response from The Old Guy - Computer Service
Sir, Thank you very much for the positive review. We strive very hard to make our clients happy with our service.
Sharon H.
11/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: They were so helpful in getting my fairly new printer to work without a hassle. I'd been having problems with it for several months. Nothing was really wrong with the printer, but it was not connecting properly with my computer. They also helped me to get a new computer (mine was very outdated), set it up, and showed me how to use it - all at a very reasonable price. I'm not exactly sure about the dates they came - I should have written this much sooner! They were very helpful!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Linda D.
09/2015
5.0
computer repair, internet service
  + 0 more
unknown
Description of Work: Upgraded to windows 10 and computer said it could not connect to the internet. Was about to buy a new computer but decided to try repair instead. They identified the problem, fixed the computer and it is working great on windows 10.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$76
Response from The Old Guy - Computer Service
[removed member name], thank you for taking the time to say kind words about us. You were a pleasure to work with. The Old Guy
Louis F.
04/2015
2.0
computer repair
  + -1 more
unknown
Description of Work: They were to rid computer of virus and speed it up.The tech just checked the factory settings and did not investigate the problems I said were occurring. Results did not cure any problems I was having.
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$49
Response from The Old Guy - Computer Service
I am extremely sorry that this client was dissatisfied with my service. When I arrived at the client’s home, I recall I was told that the system was slow. That’s a pretty common issue and certain specific steps usually clear any issue. I reset the browser, cleaned up programs running in the background and stopped all unnecessary scheduled tasks. I advised my client that in my opinion, the computer wasn’t unusually slow. (I see dozens of computers a week.) If I suspected a virus, I would have taken the computer to our office for removal. I saw no evidence of a virus. They seemed happy with the service, paid and thanked me. When learning of the client’s dissatisfaction, I attempted to call on the client again, at no cost, and they declined. However, I obviously failed to do all that was required to satisfy this client. If any of my clients are ever unhappy with my service, I immediately refund the service fee. I have refunded these folks' fee and wish them well.
MICHAEL & PETER O.
04/2015
5.0
computer repair
  + -1 more
They were very good, did everything we asked. The price was good for what they did.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Old Guy - Computer Service
Thank you for taking your time to rate us as a company. We appreciate your excellent rating.
edward B.
02/2015
5.0
computer repair
  + -1 more
They are nice people who do everyday computer solving.
Description of Work: They have repaired my computer.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Old Guy - Computer Service
[Member name removed], thank you for your kind words. I hope everything is working well for you and that complex system.
Florita G.
11/2014
5.0
computer repair
  + -1 more
Susan was very professional as was John.
Description of Work: Our computer was completely locked up. Susan Posey picked up and had John (the old guy) fix it. It took him a while, but wewere very satisfied
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$78
Response from The Old Guy - Computer Service
Sorry to have taken so long. Your problem almost stumped us. The Old Guy finally got it figured out. Thank you for the nice response.
Helen O.
03/2014
5.0
computer repair
  + -1 more
They were very professional and did the job as requested.
Description of Work: I do not remember the exact date of service. I could not connect my new printer to computer- they were able to resolve the problem
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Response from The Old Guy - Computer Service
Thank you. That was very kind of you.
Elaine K.
02/2013
5.0
computer repair
  + -1 more
They are so great. I talked to Susan Poesy. She comes out and fixes my computer right away. She got rid of the virus and hooked up my Skype. Now I can see my grandkids and my son. The prices she charges are great. She always calls back right away.
Description of Work: Hooked up Skype and got rid of some viruses. Also hooked up a printer for me.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
Response from The Old Guy - Computer Service
Thank you for taking your time to say nice things about us. Susan

    Contact information

    ., Spring Hill, FL 34608

    http://theoldnerd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair,
    Internet Service,
    Website Design & Development,
    Computer Sales,
    Computer Training

    FAQ

    The Old Guy - Computer Service is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Old Guy - Computer Service accepts the following forms of payment: Check
    Yes, The Old Guy - Computer Service offers free project estimates.
    Yes, The Old Guy - Computer Service offers eco-friendly accreditations.
    No, The Old Guy - Computer Service does not offer a senior discount.
    No, The Old Guy - Computer Service does not offer emergency services.
    No, The Old Guy - Computer Service does not offer warranties.
    The Old Guy - Computer Service offers the following services: Virus removal, junk files cleanup, adding & removing software, memory expansion, hardware repairs and upgrades. Replacement machines. Internet problem solving, wireless home networking expertise. Web site development and building for simple, cost effective sites.

    Contact information

    ., Spring Hill, FL 34608

    http://theoldnerd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed