Sunset Pool Care & Remodeling

They refuse to fix their mistake of using the wrong grout on the job.

The tiles were not positioned properly so they had to remove. Now we have dents on the surface where the spotter tiles used to be. Communication with the contractor after receiving payment has been impossible. They answered my call once, said would come by to see what could be done and never did. After that, they just do not respond to our phone calls. I have grown tired of calling and waiting and finally submitted to the BBB. If that does not work I will be forced to bring them to court.

great, they told us how much, how many days it would take, and they was right on the money, a great crew, very professional, and knew exactly what they was doing, I would HIGHLY recommend Sunset pools if you need your pool worked on, thanks a lot guys

When the job was done the pool is leaking, it did not leak before.I contacted them several times the response was that I should call another service for leak detection. Why should I have to pay if is their fault .

My remodel was scheduled during the time that Hurricane Irma hit so it was a very stressful time to be doing this project. It was delayed due to our power outage but as soon as the power was restored, they were there prepping the pool. Justin, the owner, was very flexible as I did not have my tile when I should have due to the hurricane and the office manager was a pleasure to deal with. I cannot say enough about the tile guy Ryan...he did a fantastic job! Overall I was extremely pleased with the price and service provided. I would absolutely hire them again.

There were lots of problems, mainly afterwards, trying to get hold of them to come out check out some problems. We followed their directions 100% in finishing the pool but there is a patch that is a different color than all the rest and actually has boot prints on it. They won't do anything about it. The first time we contacted them was 11/6/13 and I know it was a long time ago but I have lists of dates when I tried to contact them. They eventually came back to have a look and said they didn't know, but it might be a fault in the material. They called in the manufacturer who said there was nothing wrong with the material and he would send someone to test for the cause of the discolored patch. Another thing that they did is they poured all their wet cement into one of our ornamental pebble beds out the front, so it set solid. When I asked him to come along and see about that he came with a crowbar and chunked it up into a few chunks. Then, we still have this patch here. The last message I got was that they are not responsible for any stains that happened after they finished the pool. Well, if it is a stain, how can it be just this one patch where you can clearly see the marks used in laying the materials and is obviously a different color from all the rest. Their price was not the highest or the lowest. I guess it was about average. Their responsiveness was really bad. For the initial job the punctuality was good, but then after that I could not get them to come.

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Justin, owner of Sunset Pool Repair, along with his employee traced the outlay of the medallion on the marcite of the pool wall. A precise cut was then made in the marcite using a small carbide wheel grinder. Several smaller cuts were then made so that the workers could remove small sections of the marcite leaving the desired shape of the medallion. Special thin set was then used to bond the medallion into the pool shell. Openings around the medallion were then grouted

When I called for an estimate, Dawn arrived on time and was very professional. She measured, made some recommendations, showed me some sample and gave a written estimate. Sunset Pools was not the cheapest estimate I got but they were not the most expensive either. However, they were the most impressive. Day one they drained the pool. Day two they removed the tile (in about 10 minutes), installed new tile and prep'd the pool. Day three they put down the new surface and added accent tiles. They replaced all the jets and drains. Day four was filling the pool. Since I was not comfortable doing the start-up procedure, they came back for days after to brush the pool and add chemicals. They were on time every day, kept the noise to a minimal, kept everything neat and tidy, only minimal damage to grass and left the work area clean when they left for the day. I am very happy with the work and professionalism of Justin, his wife, Dawn and the crew. If you need any pool work done, these are the people you would want at your home.