Quality Sod & Landscape Solutions LLC

I goofed by only looking at the 4.5 star review score on Google (which is a 3.8 now). Turns out that, as I write this, they only have 1 star on the Better Business Bureau page and a D rating, 1.6 stars on Yelp, and only 2 stars here on Angi. To save you some time, I’ve included a few screenshots of others’ reviews below. I’ll throw in an abbreviated version of my story, too. It’s so absurd that I’ve had to chop it down by a thousand words to not exceed Google’s character limit. I got a quote from Robert/QS for re-sodding the front and side of the lawn, which died during the drought last spring. It was $1,430 for 1,300 square feet. Once done, I found the quality of much of the sod itself to be unacceptable. Most of it was thin and patchy, and a bunch was completely dried out and appeared to be completely dead. I also found the installation work to be unacceptable. The edges of many sod pieces were overlapping, sometimes by 3-4 inches, leaving some edges covered up and others not in contact with the ground. Numerous other pieces had large gaps, some up to 3 inches, between them. The pieces appeared to have been thrown down in a hurry and not moved around and fit together. In fact, the crew had apparently been in such a hurry that they actually threw pieces down on top of some of the white flags I used to mark the irrigation sprinkler heads and covered them up. There was also a shallowly-buried internet cable marked up with orange flags, which they apparently ripped out of the ground. It wasn’t cut - it was gone - along with the internet. Robert denied that the cable had been hit (wrong!) and also said he would get everything “tightened up” and taken care of. However, after waiting a week and hearing nothing from him, nothing was ever tightened up. So, I called the company and spoke with John, who immediately came off as a dismissive jerk. Regardless, John said he’d go look at the lawn himself and make sure everything got taken care of. He never went, though, and I didn’t hear back from him at all for another 9 days. After nothing was done for over a week and half, I got tired of waiting to hear back from them/for them to fix it. So, I bought several bags of topsoil, filled in all of the larger gaps with a hand spade, and fixed all of the visible overlaps. That took 2.5 hours of my time - and a lot of work. So, there were black stripes of topsoil all over the place where I’d filled things in. When John FINALLY got back to me, almost 3 weeks after the install, he told me that he'd been to the house and that everything looked fine. He didn’t mention anything about the numerous black stripes of topsoil, though. So, I started asking questions about what he saw/didn’t see and then he admitted that he hadn’t gone by and that he’d only looked at some pictures that Robert took a week earlier. He said he “misspoke” about going himself. Yeah, right. John then tried some kind of weird reverse-guilt thing, saying I was expecting perfection and that’s my problem. He said the sod business is a tough business and a bunch of other stuff that made no difference whatsoever. The fact is, they put down a bunch of low-quality sod and did a terrible job on the install. But, John just denied that they’d done poor work and said the lawn would “grow in” even though he’d admittedly never gone by to see it. I was very unhappy with his attitude and protested. After some arguing, he eventually offered to reduce the bill from $1430 to $1200. I said make it $1000 and I’d send a check, then he threatened to put a lien on my property if I didn’t pay $1,200. He said, “It’s easy and I’ve done it a hundred times.” So, per his own words, he’s had “a hundred” customers that didn’t want to pay. Great guy. Great company… FYI: I saved every text and over 100 before and after time-stamped photos and videos of their poor-quality sod and installation work – just in case anyone wants to dispute the facts in this review.

choose a more reputable company. This company installed a partially dead, very lumpy, not graded properly, and gappy bermuda lawn in our yard in April of 2023. The owner said that he the only thing he would do is replace the parts of the grass that were dead and didn’t “come back”. I had to repeatedly ask for that to happen to which he always said that he would. Then he ghosted. In August 2023 when I wanted partial payment back to get service from a different company,the owner threatened a lien on the property but that he would “drop off sod” for us to replace ourselves(he also rescinded this offer in a tantrum later that day because big men with delicate egos don’t like being questioned). Terrible company that could give two craps about you as a customer. Just see their unaccredited BBB score or read the Angie or Google reviews. Their reputation is real. I am a disabled woman and we are a military family and this owner has no problem threatening and disrespecting either.

I had the same issues with them Steve, never even rolled the sod after it was put down. Twisted my ankle trying to walk on it.

Im not sure I would hire them if they are careless on the road then probably with the work. The office staff is inconsiderate as well. I called and she sounded bothered that i called and asked questions.

First, I had to call repeatedly to get the job done. They were johnny-on-the-spot to come out and write a contract, but 3 weeks later I still had a yard of dead grass. I called, was scheduled, no one showed. Then a second time, finally they showed up. Yes,, they raked up the grass they had killed and laid a new sod. The back was supposed to be shade tolerant, but the crew could not identify for me which pallet was which and said they were the same. Nice guys and worked efficiently. I followed the care instructions TO THE LETTER. Three weeks later I have dead spots. I contacted the company and sent pictures. John's response was that some die off is expected, and that my back yard looked a little shady. I wrote again asking for someone to come take a look, that for the price I paid I would think they could do that and maybe replace the 25 or 30 pieces of sod that were dead. Absolutely NO RESPONSE. I will NEVER use or recommend them to anyone.

Installation was good. Grass started to grow and turn green. 4 weeks after installation, grass turned completely brown but existing grass was still green. We increased watering cycle to daily from 3 days a week and grass is growing intermittently. at least 50% of the grass has died and will not come back. I have contacted company twice and still no response. Grass is still half dead. This was done thru the Seffner office. not sure why the grass turned brown(Burnt look). Just want my grass repaired/replaced. If overseeding and/or dethatching is necessary.

I would not recommend this company to anyone. Their staff is unprofessional and does a lousy job. Dealt with them for two weeks to get a job done that should've taken a couple of days. A simple job turned into a nightmare. They did a horrible job taking out the old grass while still having the roots showing and not leveling the ground. I had the manager come out to look at it who thought it was in good shape, yet it was not. The communication back and forth was a hassle from the start. This company clearly is not a true sod company. If so, they'd have more information/knowledge as to what needs to be lay on top of the dirt before you lay the new sod and as to leveling the ground so it's not uneven. Before the sod was laid, also I noticed that the sprinklers were run over due to not paying attention. It was one thing after another which compete and utter nonsense. I told the staff, manager, and guy who gave me the estimate that i wanted to lay pavers a foot out from the driveway so leave that space open...did they?? NOPE! Apparently, the boss never told his own staff how to follow simple directions. At the end of it all, not one apology from any other workers. If i am paying good money for "quality" service, I expect to have the job done correctly neatly. I am just grateful this job is complete and I no longer have to deal with this company. I suggest anyone looking for true professionals to over look this company as far from acceptable.

John provided a quote with to options and thoroughly explained the process. There was some delay in my selecting a contractor to perform this work due to my waiting pool construction to be completed. The price was very competitive and include the complete scope that I had asked for (which wasn't the case for some of the other bidders). Once I selected Quality Sod, John came out and sprayed to kill the weeds and set a date for the sod to be installed. The sod was delivered and laid as scheduled. There was an issue with the grass being to high at the two gates (they wouldn't swing shut properly) but John came out and fixed the problem. I would highly recommend Quality Sod & Landscaping.