John sent out a crew to pressure wash exterior of home prepping for painters to follow a couple of days later. Painters arrived and house was completed in 2 days, sealed and painted! House looked perfect. Crew was professional, net and thorough cleanup when job completed. We were completely satisfied. We have used Hernando Roof and Custom Coatings several times before and have always came to calling him again.
Description of Work: Exterior of new home painted over builder's paint (3 yrs old)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Patrick M.
04/2018
5.0
pressure washing, house painters
+ 0 more
Very professional crews used and high quality job done. Any issues that were noted by me were addressed immediately. Crews were very neat and cleaned up as they went. Exterior ceiling repair work was excellent. My neighbors have all said how impressed they were with the work and crews used as well. Highly recommend.
Description of Work: Exterior painting, exterior ceiling repair, pressure washing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara J.
01/2018
5.0
house painters, interior painters
+ 0 more
They did a great job, very polite and did a great job.
Description of Work: I had interior painting done with wallpaper removal, and my exterior painted as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas W.
05/2017
5.0
pressure washing, house painters, roof cleaning
+ 1 more
Excellent job.
Description of Work: Pressure washed roof, house and driveway. Also painted the outside of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy M.
04/2017
5.0
house painters
+ -1 more
They were neat and clean. They were in and out and even gave me extra paint for touch-ups if I needed it. They did a beautiful job. John was very honest and spent time with me to pick out the paint and also gave me suggestions for my trim color.
Description of Work: John painted my 1-level 1800 square foot home. The price was somewhere under 3000.00.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda D.
10/2016
4.0
house painters, roof cleaning
+ 0 more
Painting was done very professionally and the house looks beautiful. Roof cleaning was awful. Bleach was spilled all over my plants.
Description of Work: I would hire them any day to do painting but the roof cleaners did not do what was advertised and spilled bleach all over my plants.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,000
Response from Hernando Roof Cleaning & Custom Coatings
We sincerely appreciate the compliment on our exterior painting and take great pride in all of the work that we do. As the newer office manager, I am disappointed that we did not know about this review sooner to be able to do all that we could do to rectify the situation with the home owner. Although I am sure that the plants have since shed any dead leaves and have grown back, we do acknowledge that this can happen when cleaning a roof and we apologize for the nuisance that it caused. We use a two-man team for all roof cleaning jobs and have one dedicated team member to rinsing plants/grass before, during, and after the roof cleaning is completed. We use tarps and canvases to cover foliage, especially where there are no gutters to catch and safely redirect the cleaning solution runoff. Our roof cleaners work hard to prevent negative side-effects on plants when cleaning a roof but there is always the slight chance that it could happen. The effect on plants or grass is generally short lived and returns to normal after a few weeks. This is the only proper method to clean a roof (and is the manufacturer recommended method to clean shingles and tiles) and we do get amazing results. We try to be upfront about the possibility of a slight negative effect as we are realistic about the process. After cleaning roofs for the last 25 years, we rarely get complaints about plants or grass but when we do, we always try to not only respond to the customer concern, we also aim to use the feedback to improve our process if possible.
Terry O.
10/2016
5.0
house painters
+ -1 more
Perfect professional job by a perfect professional team of painters. Couldn't be more pleased. They were in and out in two days, and this is a pretty big house. John Campbell was most professional, accommodating and easy to work with. Will definitely hire them again next time.
Description of Work: Outside house painting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,950
Richard B.
08/2016
5.0
house painters, interior painters
+ 0 more
They were on time to start prepping and painting. Eight painters were there the first two days and two painters finished up on Wednesday. They worked carefully, covering everything that needed to be covered and cleaned up at night leaving no mess. Everything was done quickly and professionally. Our home looks terrific. The owner John Campbell, stopped by to observe how the job was progressing and stopped by after it was completed to inspect their work and ensure we were happy with their work and that the job was performed to our satisfaction. It was!
Description of Work: I needed the interior of our home painted, including sealing a new texture finish on the ceilings in every room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Daniel L.
07/2016
5.0
house painters
+ -1 more
They did a beautiful job. They had 4-5 men on the job and had it done in 3 days. They were really good, no mess to clean up. They recaulked the windows. They cleaned up well and were good.
Description of Work: They totally painted exterior of my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,550
Richard B.
07/2016
5.0
house painters
+ -1 more
unknown
Description of Work: I recently had this contractor repair the cracks in the stucco and paint the exterior of our home. A month later I had them return to paint the interior of our 3 car garage, again repairing the cracks and nail holes in the walls. |The work was performed neatly and professionally, cleanup was immediate and thorough. In August he is scheduled to return to completely paint the interior of our home. His work is superb and I have recommended him to several other people and they we just as satisfied as we were.
Rating Category
Rating out of 5
Yes, I recommend this pro
Daniel R.
01/2016
5.0
house painters, roof cleaning
+ 0 more
unknown
Description of Work: They showed up on time and cleaned my roof and gutters very well. The roof hadn't been cleaned in years. It had mold and lots of leaves, moss, etc. Excellent service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Stanley R.
11/2015
3.0
pressure washing, house painters, roof cleaning
+ 1 more
The roof looked good. Had problems with which crew that worked for the owner was supposed to do what part of the work. The estimate told exactly what was to be done. The contract stated that the lawn next to the stucco was to be trenched to be able to clean, prime and paint below ground level. The two crews (cleaners and painters) each said the other was to do the trenching. The house ended up being painted without trenching. the grass against the sides of the house was not even trimmed. They painted the standing grass. It all stuck to the house and the old paint color showed when the grass was pulled out. The owner was contacted by phone. He stated he would come out and check the work and the problems. He instead sent one of the crew. The work was done, but not without complaints from the worker. The owner of the company came a day later to check out the work. The part that was done after the rest does not look as good. This part of the house was not cleaned, power washed, or primed. Finish color paint was sprayed onto the dirty stucco. Don't know how long that will hold up. Not a pleasant experience at all. The outside central air unit was covered with a tarp to keep paint off. I was not aware this was done. The air conditioning was running all this time and finally overheated and quit working. What a disaster.
Description of Work: power washed the roof, sidewalk, driveway and exterior of the house. Primed and painted the exterior of the house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$2,500
Response from Hernando Roof Cleaning & Custom Coatings
We just realized that there was an option to respond to these reviews on Angie's list so we would like to provide an explanation about the trenching in question and other things mentioned. We do trench along the perimeter of the house - where we can. If there is mulch or dirt, we are able to trench. Where there is grass that meets the exterior walls, we do not trench because we do not want to rip up or ruin the grass. We explain to each homeowner that the grass and shrubs should be trimmed back as much as possible prior to our painting crew arriving since we don't readily have lawn equipment to do this. Regarding the outside air unit, our crew does cover this unit while we are painting that area of the wall as to not get paint inside of the unit. It is not covered for very long and if the home owner is home, we notify them if it is going to be covered for a significant amount of time. We take comments and concerns from customers very seriously so when we do get feedback that a customer is less than pleased, we respond immediately. We offer a seven year material and labor guarantee on all exterior home painting so in the rare chance that something is amiss with the paint job after the fact, all you have to do is give us a call or stop by our office and we will follow up. We have been in business for 25 years and have had the same phone number (352) 666-7615 and office location 12452 Spring Hill Drive. for nearly 20 of those 25 years so we are not difficult to find or get a hold of. Not many other companies, especially painting companies, can say the same. In fact, we periodically get calls from homeowners calling us to fix the paint job they received from another company that likely went out of business. I am hopeful that if something comes up in the future that this homeowner will give us an opportunity to address the concern. We really take great pride in the quality of work that we do and the customer service we provide.
MARYHELEN S.
11/2015
5.0
house painters
+ -1 more
unknown
Description of Work: We had some initial communication problems causing delay in service but the company kept on top of it and ultimately provided necessary roof service of superior quality.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$425
Thomas W.
12/2014
5.0
pressure washing, house painters, roof cleaning
+ 1 more
unknown
Description of Work: Power wash entire house, roof and drive. Also painted exterior of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Brenda R.
06/2014
5.0
house painters
+ -1 more
The job was handled on a timely basis and professional. The team of painters were respectful and attentive to my parents and wanted to ensure that my parents did not have any issues with the job. They walked through the completed job with my parents and took care of any minute detail they wanted done. They were amazing,we'll prepared and professional.
Description of Work: The provider power washed the home, sealed any cracks, prepped the exterior walls for coats of paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Dan C.
01/2014
5.0
house painters
+ -1 more
excellent
Description of Work: painted entire house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Dan C.
04/2013
5.0
house painters, roof cleaning
+ 0 more
Excellent work and good crew. Would definitely use again. Explained everything.
Description of Work: Painted house, cleaned and coated roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Dave C.
03/2013
3.0
interior painters
+ -1 more
Funny. The guy showed up for the estimate..Walked around the property. Chatty and friendly Had lots of suggestions. Seemed like good ideas and info. Said he would email me the estimate.Waited for email. Never heard from him again. No follow up. No Nada. Bottom line: a waste of time
Description of Work: Wanted to have my house painted.
Rating Category
Rating out of 5
quality
3.0
professionalism
2.0
responsiveness
1.0
Response from Hernando Roof Cleaning & Custom Coatings
We just realized that there was an option to respond to these reviews on Angie's list so we would like to follow up just to provide an explanation. As the newer office manager, I did not realize we had significant reviews here too and feel that it is important to respond. I went back through our old email through Bellsouth and found that there was a scanned painting estimate to this homeowner in our sent mailbox on 3/12/2013 at 5:40 pm. It was sent to davecrawford at gmail.com from hernandocoatings at bellsouth.net (we still have this email address but over the last year we have been largely using hernandocoatings at gmail.com because of ease of use). Perhaps we took the email address down incorrectly or perhaps it went to the home owners spam box and he did not find it? If I had the option to attach a screen shot here of our sent email message to the homeowner, the date and time stamp would be visible. Although I'm sure this homeowner has taken care of his home painting needs by now, I'm disappointed we did not have an chance to make him a happy customer. Our aim is to be as communicative as possible from the initial call for an estimate to the job being completed. Sometimes things happen and I am unsure of what went wrong here but my hope is that the homeowner was able to get the services he wanted and perhaps in the future we might be able to make him a happy customer of ours.
Laurel M.
02/2013
5.0
house painters, interior painters, roof cleaning
+ 1 more
The guy is very professional. When he comes by, he helps you coordinate your problems. The people did their job neatly.
Description of Work: I used Hernando Roof Cleaning & Custom Coatings for interior and exterior painting, as well as roof cleaning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,400
Lorene M.
05/2012
5.0
interior painters
+ -1 more
We just moved here in December and weren't familiar with any reputable painters we have cathedral ceilings and being that I would have to do the job by myself was not possible for an extreme fear of heights I knew we would have to get some estimates for our task at hand. Using the weekly flyer as a source to find some of our local painters I chose four to get estimates from and to cross check on Angies List. After going through three painters (which only one out of the three had a comment on Angies List but was old) I began to become discouraged then John Campbell came as my last estimate I was thrilled. John was professional, personable, and his estimate is right where I figured it would fall. I needed to get the painting done before having my kitchen cabinets and counters done so we discussed a time frame and John was able to fit the job in according to my schedule. We set the date for May 7 at 9:00. I got a confirmation call the Friday before from John and I told him I was all set for Monday at 9:00. Monday morning John and his crew of three men were at my door at 8:45 ready to work. John and I walked through with the crew what I had planned for the paint as I had three colors to use as primary and accent. Once everyone was on the same page John left and the men started each one had a certain job to do one chose the ceilings, one chose cutting in and the started painting the walls (I had already patched the walls on the weekend). I was quite amazed at how efficient and the pace they worked at there was no chatter they just worked when lunch came they sat outside had their time and came back and continued working. The estimated time was one day which surprised me but John said it might carry over a 1/2 day to finish up odds and ends. Two people came came back the next day to finish up again on time and worked straight through until lunchtime. The only breaks they had were lunch and two cigarette breaks (1in the am and 1 in the pm). They were neat in painting, covered my furniture drop cloths everywhere. I highly recommend this company. I found another thing quite interesting his crew members are long time employees at least years that told me a lot about John Campbell and his employees.
Description of Work: Painting my living/dining room combo and eat in kitchen including textured ceilings.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$850
sarah N.
11/2011
4.0
house painters
+ -1 more
They were very good. The only thing that I didn't care for was that, the owner never came back to check on what work the guys did or to thank us or anything like that, which was kind of surprising. We thought he would come back and inspect it and stuff, and also thank us but he didn't. He said he was going to inspect it but he never did. They were supposed to come on one particular day but they cancelled due to the weather. They were professional. We will probably use their services again in the future.
Description of Work: We used Hernando Roof Cleaning & Custom Coatings. We last used their services in the end of September. They painted faucets, shutters and a wall. They also painted the garage door, front door, back door, soffits and fascia, gutters, downspouts, and they did the awnings as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$700
Response from Hernando Roof Cleaning & Custom Coatings
We were unaware there was an option to respond to the reviews here so we would just like to provide some relevant info regarding the review. We have been in business for 25 years and we have two lead painters on our staff that have been with us for 20 years, and the other crew member for 15 years. Many of our other painters have been painting with us for over 5 years. All in all, we have the most experienced painting crew in Hernando County. The owner of our company is very hands on. He does all of the estimates and color selection appointments so that is what most of his time is dedicated to. On the rare occasion that a homeowner express concern during or after the project, the owner makes it a priority to respond in person as quickly as possible to the homeowner's property. Unfortunately, the owner is not able to follow up and inspect every completed project because from week to week, there could be 15-20 different homeowners to visit between roof cleaning and interior and exterior painting jobs. That is why we have lead crew members who have significant experience and in the past few years, we have actually acquired a full time field supervisor who is on the job site for most painting projects. We are happy that this customer was pleased with the outcome of their project. We would gladly welcome repeat business and will always strive for 100% customer satisfaction.
RICHARD C.
09/2011
5.0
house painters
+ -1 more
We had a pretty base work done and they did a re-doing on this particular job. We were very pleased with them. We shopped around and we thought that they were very reasonable. They were definitely an A's job as far as we are concerned.
Description of Work: We used Hernando Roof Cleaning & Custom Coatings twice. The last time we used them was last month and they did some exterior painting around our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andre N.
08/2011
5.0
house painters, deck cleaning, pressure washing, roof cleaning
+ 2 more
the company was on time and finished the job in the specified time limits
Description of Work: The house, patio, driveway, sidewalks were power washed. A sealer coat was applied to the house and two coats of exterior Sherman- Williams paint was applied, plus two coats to the banding, soffit and eaves and a third color to the front door. The roof was power washed and sealer applied and the patio had two coats of concrete stain. all of masking material was picked up and disposed of.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Donna S.
07/2011
5.0
house painters, interior painters, pressure washing, roof cleaning
+ 2 more
Even though I had some problems, the owner made everything right. Every worker was good and punctual. The price was a little higher than others but I wanted the work done right; I'd rather pay a little more rather than worry about someone who was cheap. I recommend them to anyone.
Description of Work: Hernando Roof Cleaning painted the inside and outside of my house, did a treatment on the roof and the pavers outside, and cleaned the driveway.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
RICHARD C.
02/2011
5.0
house painters, deck cleaning, epoxy flooring
+ 1 more
They are excellent. His name is John Campbell. I like his follow up and he sticks by his guarantee. I liked his workmanship. The workers were very good and they got the job done quickly. They are honest and I would recommend them. I had gotten four other estimates.
Description of Work: I used Hernando Roof Cleaning & Custom Coatings to paint the house, the garage floor and the pool deck. He was here yesterday to follow up.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Exterior Painting,
Roof Cleaning,
Pressure Washing,
Interior Painting,
Deck Maintenance,
Epoxy Flooring
FAQ
Hernando Roof Cleaning & Custom Coatings is currently rated 4.8 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Hernando Roof Cleaning & Custom Coatings accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa