On April 08, 2013 GCLS Contracting entered into a contract with Ms. Maria (member name removed) for the amount of $51,445.06. The draws were to be paid out according to Ms. (member name removed)’s Bank and insurance company issuing them. Work on Ms. (member name removed)’s home commenced immediately. She was advised that she should relocate during construction. However, Ms. (member name removed) stated that her Mother had health conditions that made relocation difficult. So, GCLS decided to accommodate Ms. (member name removed) and construction took place around her, her mother, and the 2 family dogs. Ms. (member name removed)’s home was quickly transformed and all parties were extremely excited about the construction that was being performed. Ms. (member name removed) picked out new high-end floor tile and all of her shower tiles. She had one special request in regards to the listello tiles in the bath. She requested that they grout certain areas of this fine, detailed tile and then leave other lines not grouted. Ms. (member name removed) watched the workers closely over their shoulders. The tile installer left the jobsite under the impression that Ms. (member name removed) was happy with the work. The next day she called demanding that the grout be removed in some areas of the listellos. GCLS and our subcontractor, trying to make Ms. (member name removed) happy, returned to her jobsite the next day to remove the grout specified. During this process and after, Mrs. (member name removed) stated it was still not what she had envisioned. GCLS made the decision to have the contractor remove the listellos and reinstall them, leaving all the grout out as newly specified by Ms. (member name removed). Ms. (member name removed) was told by GCLS that the particular listello she had picked out was meant to be grouted into place; however Ms. (member name removed) clearly specified she wanted that listello with no grout. After the second installation of listellos, Ms. (member name removed) did not like the way they looked without grout. Ms. (member name removed)’s solution was to tell GCLS not to pay the tile installer for all the labor for installing tile throughout her home and in her hall bath. In regards to Ms. (member name removed)’s complaint about the painter, the painter we subcontracted we have used as a subcontractor on every single home we have done work on where painting was required. The painter went above and beyond to accommodate Ms. (member name removed)’s demands. However, the painter did mention to us that Ms. (member name removed) was being rude with his employees and that if she were to need anything in the future, the owner himself would be the person to deal with miscellaneous touch-ups. There was also an issue with Ms. (member name removed) washing interior doors too soon after they were painted. GCLS and Ms. (member name removed) were advised that interior paint needs 30 days to cure before it is washed or scrubbed. Ms. (member name removed)’s interior doors were re-painted a second time with repeat instructions not to apply water or any cleaning chemicals for 30 days. GCLS has never had any complaint about the painter before, on multiple other jobs and even with very particular clients. Ms. (member name removed)’s solution was to instruct GCLS not to pay the painter for any labor and materials used on her home. In regards to the kitchen granite that was installed, Ms. (member name removed) picked out that particular granite herself. She had a piece of that granite and it was matched to the piece of granite that is now her countertop. Once the granite was in place, along with her full-height backsplashes and sink, Ms. (member name removed) stated that the granite was “too busy” and that it had more “speckles” in it. Unfortunately, granite is a natural product and neither the color nor the amount of “speckles” can be controlled. Ms. (member name removed) did see the granite while it was on the truck before installation and never said anything until the installer left. Just as advice for anyone, if you are looking to purchase granite countertops, it is best to keep your options open and also consider Zodiac or Corian countertops, which are man-made materials. With man-made materials there is an ability to create a more consistent pattern and appearance. Ms. (member name removed)’s solution, once again, was for GCLS to not pay for the granite itself or the installation. Thus far, Ms. (member name removed) has received new interior and exterior paint on her home, drywall repairs, the redesign of her kitchen, installation of new cabinets and countertops in the kitchen and bathrooms, new floor tile and bathroom tile throughout the home, a new concrete slab entry, new garage carpeting, a new garage door, new sinks throughout the home, new base moulding and all the labor for those items and Ms. (member name removed) believes that she should not pay for any of it. So GCLS Contracting decided to wait for her next draw to be issued prior to doing her final re-landscape. However, Ms. (member name removed) decided that she would create another list of demands for GCLS, sent via e-mail at 5:02pm, 9/24/13. We contacted Ms. (member name removed) and scheduled a time to have a sit-down meeting at her home. Four hours before the meeting was to take place, Ms. (member name removed) cancelled. We advised Ms. (member name removed) at the time of cancellation that when she wanted to reschedule, the new appointment time would put us outside the 10 days her previous letter gave us to address her concerns. Ms. (member name removed) then responded that regardless to when the meeting takes place, we had already missed another deadline she had created. I would like to say that all this scheduling and rescheduling of meetings came after Ms. (member name removed) sent me a letter which she mentions in her complaint and says “… and I have not received a response.” In regards to Ms. (member name removed) stating “This contractor has $28,500 of my money in hand,” the amount is $28,474.35. The amount of the work done to date in Ms. (member name removed)’s home totals $42,697.75, which makes a difference of $14,223.40. Ms. (member name removed) received additional draws from her insurance company and bank, which she deposited into her personal bank account rather than signing the funds over to GCLS, which is what the original contract states. Ms. (member name removed) had gone on vacation, and during her vacation we held a conference call letting her know that we had extended her a significant credit line. She told us that upon her return, she would give us the funds due for the next draw. We had work scheduled for the day she returned. She allowed all work to take place in her home. When GCLS went to collect the next draw due, Ms. (member name removed) came up with another list of demands and said she would not issue any funds, though they had already been issued to her by her insurance company and bank. During these negotiations, Ms. (member name removed) took it upon herself to go to one of our vendors used for her home and charged additional materials to a GCLS account, which she was unauthorized to do. GCLS Contracting has made several attempts to try and help Ms. (member name removed). However, at this point we had no further option but to file a lien for service and materials we provided. We did not file a lien for the amount of $22,970.71, which is the original contract amount minus the two draws of $28,474.35 we did receive. We only filed for the money GCLS Contracting paid out for materials and subcontractors. GCLS Contracting Inc. prides itself on our customer service, 99% of our clientele during 2011-2012 were client referrals. A business does not get these types of referrals if they do not treat their clients properly. To hear that GCLS Contracting was being slandered to such an extent by a previously client was extremely disheartening.