DoorAbility

My garage door opener has power, the overhead light is on and it responds to the remotes with flashing lights and beeping, but it won't raise the door. I contacted our home warranty company and they told me DoorAbility (DA) would be the ones to respond. I looked them up - good reviews, veteran owned, etc - and was pleased with the choice. When DA looked at my door opener (Trenton) they said the logic board had failed. Happens pretty often so they'd contact the warranty company to get it replaced. They left me a repair invoice and said they would get back to me. DA stayed in touch with me via text for a couple of days (they've never called me), then disappeared; no response to my texts. Since DA wasn't responding or returning my calls, I called the home warranty company for the status. They told me that my claim was denied because DA told them it was hit by lightning, and acts of God aren't covered. I told them there had to be a mistake, maybe some paperwork got mixed up? I pointed out that my garage door opener (and the rest of my garage) is physically unmarked and has power. Lightning doesn't sneak inside a closed garage and target just the logic board on one item, then leave with the rest of the device intact and working. Didn't even blow the light bulbs! I still naively assumed there was a mistake made so I texted DA. Told them what the home warranty company said and asked them to correct it. No response. So I sent the "shift manager" I had been texting with a photo of the opener with the light on, a short video showing the same, with beeping and flashing lights, along with my original repair invoice that said nothing about lightning. I also asked via text and two calls to their office that someone call me back. Nothing. They came to my house on Friday, 6 Sep, and I haven't heard from them since the following Tuesday (10th). I started out giving them the benefit of the doubt, but at this point it's obvious they know the "lightning strike" diagnosis is BS but they aren't going to fix it. They've made no attempt to correct it with the home warranty company or get in contact with me. I also sent the picture and video to my home warranty company, but they called last week reiterating that my claim had been denied based on the information provided by DoorAbility. I won't pretend to understand how DoorAbility has the great online reviews given my experience with them. My advice is to avoid them and contact another company, as I will have to do.

These guys know how to do it right! They'll let you know the realities of garage door maintenance and repairs in an easy to understand way. They have flat rate pricing already laid out on their work order sheet, so they won't come up with prices out of nowhere. Pricing is very very fair. They re-tightened a spring that had gone loose on my door. Door is working great now! I will definitely use Doorability in the future due to their excellent quality and professional customer service.

They did excellent work! They came when they were supposed to and I have had no problems. David is a great guy!

He does excellent work beyond expectations.

It was Saturday morning; I left my message. The garage door broke (open) and Hurricane Irma was expected in 36 hours. I received a return call within minutes. The technician said he would arrive within 20 minutes. He did! He was very professional. He knew what he was doing, was very polite, and efficient. He repaired it within about an hour. My house was safe for the storm.

Anthony did a great job and I would HIGHLY recommend.

Technician found issue within minutes of arrival and resolved. Extremely happy with the results and cost.

excellent I was very pleased with the work i will definitely use them again and recommend them to a friend.