Craig W Krueger AC & Heating LLC

Description of Work: NOTE: We have pictures we can post and as of 7/7/20 have received no response. So these guys are crooks. I'd been dealing with these people for 8 months to fix my AC issues. The OWNER came to my home to diagnose our issues. He said I needed only a 2nd return and a minor patch. Not a new ducting system. First they come to our home to put in in a 2nd return 8 months ago, left a mess on my minor mess on my floor, but didn't put a filter in. For $550, I at least expect you to put a $3 filter in at the end of the job. Then they never patched up the minor tear in the duct they promised. When I called, they conveniently never returned both calls. Then mid-June, I ask them to come out since my home isn't cooking off. The tech says "it's the Freon". Then he sees backfill in his meter and says "I checked one more thing and you need a pull and clean in your upstairs unit. We schedule the pull and clean and they come out yesterday (7/3/20 - my birthday, btw). They show up - no mask at 10:15am. I go move my truck out of the garage, I remove the lock from my backyard gate, and pull down the attic steps. As I unlock the back gate, I leave the padlock open and on the ring and just ask them "please just close and put the lock back on when you're done. They know they need to put it back on be user they are standing right next to me watching me unlock this. It's raining, btw. In two hours, they finish, take my money, and then don't say anything before leaving. I ask "this should fix the problem, right"? The gentleman who had been to my house twice before says, as an afterthought, "yeah, would you mind if check the air temp?" I let them in and he clamps a meter, I sign the credit card form and he walks out. I walk into my garage to see they've finally left, so I go to move my truck into the garage. I notice they've kicked out insulation onto the floor and just left it there. They even left the attic steps down and didn't put them up/close the door. It's kind of ******, but whatever, as long as my AC is fixed, right? Wrong. Around 5:30/6pm I let my 7 month old puppy out the dog door. It's about to start raining again and we notice he's been gone. I look out the side window and see my gate is open a good 3-4 feet. They never closed my **** gate to my backyard. My dog escaped. To elaborate, MY KIDS' new puppy has just escaped and is lost. This is the final straw and I call the after hours line and they tell em all they can do is try to page someone and they'll get back to me Monday. Meanwhile, we've been outside frantically searching a black puppy at 8:15/8:30 at night. My phone goes off and it's down after hours manager who could clearly not give any less of a **** about any of these issues I outlined. He actually blamed me for the fence issue. "That doesn't sound like my guys. Don't you think you should have checked it?" No. Not when I asked them to do it and they said they would. It was a simple request. The gate wasn't even CLOSED, let alone locked. I told him if I don't find my dog or I have any other problems I'm reporting them and I'm disputing the transaction. Then I explained the insulation, the steps and he says "well it's 8:30 on Friday, I'll ask them Monday and find out if this is true or not." I was livid. I told him I had pictures and insulation didn't just happen to fall out of my ceiling and I would send it. So I did. We spent 3 hours looking for our dog and finally found him. I thought everything was over and that was it. Wrong. This morning my wife wakes me up to tell me the drain that we can see from our kitchen window that we've had to clear out before has a new attachment on it and is upside down. So on July 4 at 10am, I'm outside with a shop vac, still doing their job. I have to rotate the drain correctly so it can drain, suction a gallon of water out, and move a stupid 2x4 they left for some reason. Then I texted a video of the whole thing (I'd post it here but it allows pictures only, but I'm happy to share it) to the same jerk from last night and got a read receipt. OH. AND THE HOUSE STILL ISN'T COOLING OFF. the problem never got fixed. It's currently set to 70 degrees in here and it's 77 in my house. Do not hire these people. I'm also reporting them to the better business bureau and cancelling the transaction with my back for services not received. Do not ever use this company. They're missing basic integrity and as evidenced by the manager who took my call, MEN who take responsibility for their work.

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Description of Work: Air conditioner outside unit wouldn't work-needed capacitor

Description of Work: New ac install

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Description of Work: Replaced motor in heat pump. The main issue was grossly over priced parts.

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Description of Work: We are pleased with the company that is so honest and prompt.

Description of Work: Always professional and thorough, a pleasure to work with.

Description of Work: We usually use them once a year for general maintenance on our AC unit.

Description of Work: They installed our new HVAC system and provide annual maintenance.

Description of Work: The AC installation and workers and salesman was very professional and helpful. They did a great job. The problem came in with the final inspections. The job foreman was told to make sure the county was told that there is gate at the property and he had to provide the code or have them call me to open it. My home sits 1/4 mile from the gate and there is no way to know when someone arrives and honks at the street. This information wasn't either given to the office or the office did not provide it to the county. I then waited all day for the inspection which was missed because they came and left because of the gate. I called the office that morning to verify and then called back to say they never came and was informed that it was my fault the county showed and they could not get in. When discussing this with the office staff they insisted that I had to now pay for a re-inspection. I was home and waited but somehow they felt I was responsible. I called the county inspector and was told that the information about the gate was never provided. After getting upset with Craig's staff in the office because they would not take responsibility for the error I was told to call Craig himself. I called and he was on vacation so I left a message. He then called me back and yelled at me for interrupting his trip, threatened to red tag my home with the county and not provide service on the system which is in the contract. Weeks went by and he finally had the inspector return. I was told by the inspector at the time that this happens all the time with the contractors blaming the county for missed inspections. My main issue with Craig was the fact that he and his office staff could not listen or be reasonable about taking care of an issue they caused. I was assured that the entire process would be taken care of by the salesman and I assure you it was not. I understand that things happen but I expect that a business owner should take care of the mistakes that are made, and btw I was also on vacation having to deal with all this mess. He didn't care about my time either.

Description of Work: Very professional. I thought $3800. was a little high for a 2 1/2 ton trane. |Job was completed on time and passed inspection by county officials.

Description of Work: AC. Installed inside and outside units. All went very well

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Description of Work: Checked entire system, cleaned coils, added freon

Description of Work: I use Craig W Krueger A/C & Heating LLC on the 9th of February at 11:30 and they totally replaced a coil that was a problem from the manufacturer.

Description of Work: Performed a routine preventive maintenance on my heater/air conditioner. .

Description of Work: Had new A/C units installed in a rental property and my personal home. They provided an estimate the same day I called. I was offered several options to meet my needs in different price points. They showed up on time and did a very professional job at both homes. They were very knowledgeable about their product and answered all my questions. Their work was far abouve average, All new drain lines were installed, along with new wiring and a new breaker. They were neat and clean and did a great job.

Description of Work: Craig W. Krueger A/C & Heating was here for a maintenance call.

Description of Work: Yearly service on the heat pump/AC. check amps, freon, clean coils, clean drain line, patch leak in duct.

Description of Work: I had to replace my A/C unit in the middle of July last year. Since part of the unit lives in my attic, mine, would not be a pleasant job. Never mind that, Krueger's men got here at 7:30 in the morning, wrestled the bad air handler out of the attic and got the new one in in record time. Meanwhile, other workers were pouring a new pad for the new A/C to sit on and had the whole installation done by 4:30 that afternoon. They also inspected ALL my ductwork throughout the attic! They installed a new thermostate and never even blinked when I asked if they could put it in a new location since where the old on was was poorly located directly accross the livingroom from the fireplace. Anytime we used the fireplace, the heater wouldn't run because the livingroom would be so warm. Unfortunately, that made the rest of the house like an icebox! But back into the boiling attic he went without complaint and moved the wire so the new thermostate could be relocated. All of the guys were cutious and polite.

Description of Work: Air conditioning stopped working - neighbor recommended Craig Krueger HVAC. The owner came and replaced the air conditioning start capacitor and the air conditioning unit started and works perfectly.